BoVegas— player complaints: 5 in English

First, I have screenshots and emails. I need to know how to submit them. On 9/12/2021 I deposited, met pt requirements, and requested payout from BoVegas in the amount of $2000. On 9/16/ I received an email that my documents were approved. On 9/23 I received an email asking to verify if my bank account was a checking or savings account. It wasn't until 10/14/2021 that they finally allowed me to REQUEST a payout. I have been requesting ever since. One month passed from the time I played and won until the time I was able to request my winnings. That in itself is total absurdity. Finally, on 10/14, I received an email stating that my account has been excluded from using coupons, and that $250 out of $2000 was being sent to my bank. I received 3 payments which totalled $235 each. On 11/24/2021 I received an email that $250 was sent to my bank. This turned out to be a lie. On 12/3/2021, I sent an email to BoVegas asking, "where is my money"? I can not even explain the response. I'd have to send you the email. In a nutshell, I've received 3 payments of $235 each, out of a total $2000 that I won, in SEPTEMBER. I am done with online casinos from here on, but I'd like your help in retrieving my $2000 first. Thank you.

In March, I requested to be self excluded from BoVegas in writing. They acknowledged my request in writing but did not honor it. Since then, I have deposited and lost $6300. I feel that they took advantage of my addiction, of which they had knowledge.

Hi. I think I opened my account and started playing at Bovegas this year. I was able to get a cashout and Bovegas has a slow document approval process and I have waited a week for my withdrawal to be processed only to find out I won’t receive the entire $2000 but only $250. I have not received the $250 yet but they say it was sent to bank. I asked them why they could not process the entire amount and I was told there policy allows them to send installments due to player class and deposit/gaming activity.

I increased my deposit limit from 25 euro to 1000 euro for bovegas. Their terms clearly state it takes 24 hours before the increase takes effect. I was able to deposit instantly after increasing the limit. I was able to deposit 600 and 400. I have contacted bovegas but they are not admitting a problem on their part

In short I still have not gotten my full withdrawal and it is going on a month now. I requested a $2000 withdrawal and they only sent $600 citing that they can send installments which their terms do state. However here is where the issue is ...after resubmitting they sent even less they sent only $250. Likewise in their sister casino to up I requested $725 they only sent $250. I can't help but ask (whether they sending installments or not) what kind of casino for such a small amount of money has to send in tiny installments like this? The customer service is a nightmare they often give misinformed information and avoid talking when questioned. Sending $250 a week for a $2000 withdrawal when each time it takes 7 days to approve the $250 means that I will not get my full withdrawal for almost 2 months or more. This is completely unacceptable.