Bovada: 341 complaints filed in English across 2 platforms, disputed sums $215,272. Most of them are about other (49%). Risk index 25.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.
Status unknown 325
Resolved 9
Rejected 5
Closed, no outcome 2
Sources
Trustpilot 325CasinoReviews 16
Complaints by month
05
06
07
08
09
10
Questions and answers
How many complaints are there about Bovada?
The English-language record holds 341 complaints from 2 platforms; 325 carry no status from the platform. The latest one is dated 2026-10-07.
Does Bovada resolve complaints?
Of 16 complaints where the platform recorded a status, 56% were resolved, 0% remain open and 31% were rejected as groundless, 13% were closed without an outcome. Withheld payouts account for 19% of them.
What do players complain about?
Mostly other — 49% of cases, then game fairness (19%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 341 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 25.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 341
02.10.2026TrustpilotOther
I have been playing at Bovada for a…
I have been playing at Bovada for a while now and I have to say hands down one of the best if not the best sports book and online casino sites there is. Not only do you actually win but afterwards they pay out super quick no hassles. Also they have Live support whenever you need it, so no AI chat Bots talking you in circles while you're trying to figure out an issue. I will always play at Bovada!!
02.10.2026TrustpilotOther
Great win on 88 frenzy
Great win on 88 frenzy. On a $1.50 bet win up to $888. Only regret is that I didn’t do my usual bet of $2.40 or $4.20.
02.10.2026TrustpilotOther
This is one of the worst betting…
This is one of the worst betting websites with terrible customer service and appreciation. I am their hall of fame customer, and yet dont receive bonuses or any perks. Save your money fellas. Try BET US much better bonuses.
01.10.2026TrustpilotOther
Deposits and withdraws using bitcoin…
Deposits and withdraws using bitcoin are so simple and easy to navigate. If I ever run into an issue, the chat with a live agent help feature is amazing and will help you immediately.
01.10.2026TrustpilotBonus terms
Scam scam scam
Scam scam scam! Customer service is awful, they are sneaky, pushy, manipulative liars. I. received a $25 free bonus. I won over $18,000 from that free bonus, when I went to withdraw, they required me to deposit $100 which I was has hesitant about. I didn't have that to spend. When I spoke with customer service(Shane) He assured me as soon as I deposited the $100 I would be able to withdraw my winnings. . Well, That did not happen. They proceeded by requiring an additional $205 to unlock my account and have access to my original 100$. when I told Shane and "the senior manager on duty" Mark, That I wanted a refund b/c i couldn't access the money like he flat out toldMe I would be able to, they did nothing to help but tell me if I did not deposit the $205 my account would be flagged and the IRS would freeze my bank account and my Apple Pay account and whatever other accounts I have if I did not deposit and finish the transaction due to large amount I have in my brovada account.
01.10.2026TrustpilotOther
I hate the new look of the website
I hate the new look of the website. Please go back to the old ones. Try and get with the same combinations available on Draftkings and FanDuel and Kalshi ect. Ex: Can't combine run line with total in MLB. I get error messages everytime I deposit and withdraw. Having to try multiple times. I've cleared my cache, my cookies, everything. Nothing changes. I hate when I toggle over left to a site like CBS sports and come right back to Bovada and you have to refresh the page EVERY SINGLE TIME. Love the layout of the website as far as buttons go. Just hate the translucent looking buttons and the new way when you select a game, it doesn't shade dark grey nearly as much anymore. If your team wants to reach out to me, please do. Would love a 5 mins phone conversation to give ya all my input. I've read on multiple occasions the forums and the guys don't like the new look either. Not just me. Don't fix something that's not broken.
01.10.2026TrustpilotOther
I wish I could give 0 stars, total sham of a company that can’t maintain its site or the contests that it runs. Constant
I wish I could give 0 stars, total sham of a company that can’t maintain its site or the contests that it runs. Constant outages and errors, and then they have the nerve to act like nothing has changed.Customer service agents just lie to people, often not even able to speak english without using tem
01.10.2026TrustpilotOther
I wish I could give 0 stars
I wish I could give 0 stars, total sham of a company that can’t maintain its site or the contests that it runs. Constant outages and errors, and then they have the nerve to act like nothing has changed.Customer service agents just lie to people, often not even able to speak english without using template responses.The competition is eating bovada alive the last few years and it’s only getting worse. The 5 star reviews here are all fabricated and reflective of the site’s desperation to stay relevant.
01.10.2026TrustpilotOther
I've played with Bovada. They can be trusted.
I've played with Bovads and when I win I've been able to get my winnings with no issues. The one time I had an issue with a scammer it was resolved even though it had nothing to do with them. I also love all the options on sports bets they have. They are great. I recommend them.
01.10.2026TrustpilotBonus terms
Scam scam scam! Customer service is awful, they are sneaky, pushy, manipulative liars. I. received a $25 free bonus.
Scam scam scam! Customer service is awful, they are sneaky, pushy, manipulative liars. I. received a $25 free bonus. I won over $18,000 from that free bonus, when I went to withdraw, they required me to deposit $100 which I was has hesitant about. I didn't have that to spend. When I spoke
01.10.2026TrustpilotBonus terms
The platform is not user friendly
The platform is not user friendly. The casino betting for slots is out dated and hard to win.Worst part of Bovada are bonuses. Do not take or use any bonus. They make it impossible to get your money back if you use any type of bonus they give you
01.10.2026TrustpilotOther
I love Bovada because it is not a scam…
I love Bovada because it is not a scam first of all and second of all it is easy to cash and and legit
01.10.2026TrustpilotOther
Gave me 20 free spins won't 300 was…
Gave me 20 free spins won't 300 was able cash out thank you
01.10.2026TrustpilotOther
Bovada lv is allways sure to deliver…
Bovada lv is allways sure to deliver great game play and great thrills to have you chanting your luck on the edge of your seat f!! Fast quick pay outs great customer service and one of the best online casinos
30.09.2026TrustpilotOther
Using BOVADA since 2015 always the…
Using BOVADA since 2015 always the best, reliablefast payout, great communication
30.09.2026TrustpilotOther
I started playing poker on Bodog back…
I started playing poker on Bodog back around 2009, which eventually transitioned me over to Bovada at some point. Around 2020 I began to use the sportsbook, right up until current day. Through 17 years of player experience, my experience has been consistently top notch. Customer service, payout speeds and methods, along with promotions, exceptional. I just recently received a crypto cashout Sept 29th through Bitcoin cash, which literally took around 5 minutes to receive.
30.09.2026TrustpilotOther
It's the real deal
It's the real deal, just like an actual casino. I have had some good luck with winnings and cashing out has many options
30.09.2026TrustpilotVerification
Account Disabled Pending Verification
Account Disabled Pending Verification – No Response in 2 WeeksMy Bovada account was completely disabled pending a verification check. I have fully completed my KYC verification and submitted every single document requested by Bovada. I have timestamped screenshots proving everything was successfully submitted.It has now been nearly two weeks with absolutely no reply, no updates, and no resolution from their team. My account remains locked with my funds inside.I am writing this here to request that a manager or a member of the compliance/investigation team look into my case immediately. I have all the proof and screenshots ready to provide to anyone who can actually help resolve this.
29.09.2026TrustpilotOther
customer service great
customer service great, loading of games came be problematic, when you get a bonus as part of a perk for depositing it doesn't always show you what game it is or if it does it takes sometime hours to work.
29.09.2026TrustpilotOther
Bovada
They never give me any rewards or free spins or bonus NOTHING and it’s been 3 years and I’ve deposited thousands