Bovada Casino— player complaints: 7 in English

Reason: Verification issues I am filing this complaint because Bovada Casino has completely disabled my account and withheld my funds for two weeks despite my complete compliance with their identity verification process.Timeline of events:1. I initiated a crypto withdrawal request for $1,500 via Litecoin, which I later adjusted to leave a pending withdrawal of $1,250 and a remaining playable balance.2. Immediately following the request, my account was disabled, and I was asked to complete a KYC check.3. I have fully completed every single requirement requested by Bovada. I successfully passed the biometric face scan, provided my valid driver's license, and uploaded my proof of residence.4. I received official email confirmation from Bovada acknowledging that they received my withdrawal request and successfully received my KYC documents.It has now been 14 days with zero updates, zero communication, and my account remains completely locked. I have done everything asked of me. I am requesting that Bovada's compliance team manually review my verified documents, re-enable my account, and process my pending Litecoin withdrawal immediately.

Reason: Delayed payment Hi,My account was disabled on september 19 requesting for documents that were sent immediately and soon after i received an email stating the the account is under investigation.It's 23rd september today and I have received no response from this casino or any of it's representativesThis seems to be shady behavior in order to not pay customers that won.Please assist with this. --- Ответы в треде --- Bovada Casino • Representative 1 day ago Hi there, Please rest assured that once our team has completed their review, any updates regarding your account status will be communicated to you directly via email. We sincerely appreciate your continued patience in the meantime. sarac77 5 days ago Well I can't do much if you keep saying the status is ongoing But at least hoping for a timeline Bovada Casino • Representative 6 days ago Hi there, We’ve followed up on the status of your review and can confirm that it is still ongoing. At this time, there are no new updates we’re able to share. Thank you for your patience and understanding while our team continues working to resolve this as soon as possible. sarac77 1 week ago Hello please keep me updated thanks

Reason: Verification issues My Bovada account was disabled on September 12th 2026Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:1. Front and back copies of my government issued ID2. A photo of myself holding my ID next to my face3. A full page proof of address document dated within the last 60 daysI submitted all of these documents immediately and have fully cooperated with the verification process.It has now been more than 6 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.In addition, there is approximately $9,990 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.I would also like to clarify that the address on my Bovada account matches the address shown on the cricket phone bill I submitted as proof of address. However, they have asked me for a hard copy so i went and sent that then they asked for a bank statement went ahead and sent that Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process. And now they keep asking for adress proof but state that they have recieved it and its crazy because i keep receing an adress proof request of a different type of bill … I understand that verification reviews may take some time. However, I believe that more than 7 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.Thank you for your assistance. --- Ответы в треде --- JoseBlock • Florida 1 day ago I sent a bank statement also i will resend it please review it Bovada Casino • Representative 1 day ago Hi there, We’ve raised this with our team, and they’ve confirmed that the document previously submitted was only a receipt. For the review to proceed, we’ll need you to submit a recurring bill, such as a bank statement, utility bill, or phone bill. Once the requested document has been provided, our team can continue with the review and will communicate any updates to you via email as soon as possible. We appreciate your patience throughout this process. JoseBlock • Florida 4 days ago Had the reason I sent to proof of address was because you guys requested. After I first send my proof of address. I didn’t send a bank statement you requested and I sent him my cricket phone bill, which is are utility bill with my address, name, and the date on it. I hope the review is done quickly as I have fallen all the steps and the procedure has gone through smoothly from what you’re telling me. The review is just waiting for the finishing touch or for that final decision or outcome. I hope I get my account back as soon as possible please let me know if a decision can be reached as I have already waited long enough. Bovada Casino • Representative 4 days ago Hi there, Thank you for giving us the opportunity to look into the concerns raised. We sincerely appreciate your prompt cooperation in providing the requested documentation. We also understand the frustration that can come with waiting for an update on your account status, particularly following a withdrawal request. We note that you have provided different forms of proof of address. However, it appears that our team has requested a utility bill as the preferred document. If you have since provided this, please be assured that all submitted documentation will be reviewed accordingly. At this time, based on the most recent follow-up by our Support Team, there are no further updates available, and the review remains ongoing. We understand that a lack of regular updates can understandably cause concern. While we always aim to provide timely communication, we are continuing to actively monitor the status of your review and you will be contacted by email as soon as new information becomes available. Although we are unable to provide a more specific timeframe at this stage, we remain hopeful that an outcome will be reached and communicated to you as soon as possible. We sincerely appreciate your continued patience, cooperation, and understanding in the meantime.

Reason: Verification issues I been waiting almost ten days for my verification after getting my balance over 64,000. I heard great things about bovada so I believe my money is safe.But this process is absurd especially after I sent in all my documents asked for and sent in the right format. I just want my verification escalated please being that I’ve went through this process before but only after winning..I even got a email saying I’ll know something in 48 hours it been over a week now. I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money. But I’ve lost more.I am requesting that Bovada:Provide a clear and specific explanation for why my account remains under investigationRe-enable my account immediatelyRelease my rightful winnings without further delayI am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly disabled despite full compliance with all rules. --- Ответы в треде --- AskGamblers • Support Team 6 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Grammy75 • Mississippi 6 days ago Thanks @AskGamblers & Bovada Casino , My account has been restored AskGamblers • Support Team 6 days ago Dear @Grammy75,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Bovada Casino • Representative 1 week ago Hi there We recall in your initial message the remarks you shared and hope that the positive things you’ve heard about us continue to reflect your experience with our platform, especially as we remain committed to keeping your funds safe and secure. We’re happy to see that you’ve regained access to your account following the follow-up email from our Investigation Team yesterday. We understand that the process may have been difficult and appreciate your patience and understanding. Please know that security checks are an important part of protecting our customers and maintaining the integrity of our platform. We wish you all the best with your gameplay and hope you enjoy the funds you’ve earned with us. Thank you for your patience and for giving us the opportunity to assist you.

Reason: Account closure So I’ve been gambling with Bovada for close to 2 years straight. All I use is them. Minimum bets are 1k- 5k. Respectfully, I bring them a lot of money. Never ever had a problem with anything up until just recently. I hit maybe 2k in 2 nights on live bets, and I’m up my 10k with them for the year. Out of nowhere, my limits were dropped significantly, even on ML straight bets. And when I went to withdraw, it wouldn’t let me. Literally the first time ever. Waited a day, went back on, and my account was disabled. I’ve been going back and forth with the customer service agents, and 1 out of 10 is helpful. The rest give you the same story. I’ve sent my documents 4 times, Bovada. I haven’t violated any rules or tos. I just would like to be able to work with you guys. Can you please help me??? It’s been since August 18th that I’ve been dealing with this, and nothing has changed. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear @Youngishbull,Please be informed that your posts contained extensive use of offensive language and verbal aggression. Such behavior is considered a severe violation of the AGCCS Terms and Guidelines and is not tolerated.Therefore, your complaint has been rejected and you have been permanently banned from using any of the services offered by AskGamblers. Bovada Casino • Representative 1 week ago We are genuinely sorry to learn that the outcome of our Security Team’s review has caused you frustration. We understand that the circumstances surrounding your account, withdrawal, and the information provided to you during your Live Chat interaction may have been confusing, and we sincerely apologize for any misunderstanding caused. Once the requested documentation was submitted, our Security Team conducted a thorough review of the account in accordance with our security and compliance procedures. Following that review, the team determined that there was sufficient evidence of violations of our Terms of Service. As a result, the decision was made to close the account. We understand that you may have your own understanding of what occurred and which terms may or may not have been breached. However, our Security Team’s decision was based on concrete information and evidence identified during the review. We operate with integrity and take these findings seriously, which means we are unable to continue provide service to your account. That said, consideration was granted for you to access the account for the limited purpose of requesting a withdrawal of the eligible remaining cash balance. The temporary re-enablement of the account by our Live Chat team was provided specifically to facilitate this withdrawal. We also sincerely apologize for the inaccurate reference made by our agent, Cale, regarding bonus funds. We understand that you did not have bonus funds on the account at the time, and this was an error in communication. The intended reference was that any additional winnings associated with activity following the account review would not be honored. We regret the confusion this caused. With respect to the bets and transaction history you referenced, account activity and settlement decisions are subject to the findings of our review and the applicable Terms of Service. While we understand your concerns regarding the amounts you expected to receive, the amount made available for withdrawal reflects the eligible cash balance determined following the review. We recognize that this is not the outcome you were hoping for, and we genuinely empathize with your disappointment. At the same time, our responsibility is to uphold our security and compliance standards consistently and to ensure that all members abide by the Terms of Service. We appreciate the time you spent as a member and acknowledge your feedback regarding your experience. We wish you all the best moving forward. Inactive user 2 weeks ago < message removed due to excessive use of offensive language > Inactive user 2 weeks ago < message removed due to excessive use of offensive language >

Reason: Declined payment I am new on bovada, i have deposited around 5000 in bitcoin into sports betting. Got some wining strikes. somehow i have managed to raise my account total up to 20k. I tried withdrawing $9500 on 8-15th, with the request being eventually denied. I got locked out of my own account. I'm sure you guys are familiar with their process when they do this, but they proceeded to ask me for identity verification. I submitted all the necessary documents, and soon the verification team emailed me saying the requested documentation has been received. Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers. --- Ответы в треде --- AskGamblers • Support Team 4 weeks ago Dear @DanielleTietelbaum,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Bovada Casino • Representative 1 month ago Dear All, We can confirm that the player’s account was successfully re-enabled on September 1, 2026. Should you have any further concerns or require additional assistance, please contact our Support Team directly, and they will be happy to assist you. Thank you for your patience and understanding. Bovada Casino • Representative 1 month ago At this time, your account remains under review, and the balance currently reflected on the account is secured. As the review is still ongoing, we’re unable to provide any further details regarding its outcome or make any guarantees concerning the final disposition of the balance or pending withdrawal. If any additional information or documentation is required from you, our team will contact you directly. Otherwise, please allow the review to proceed. Once the investigation has been completed, you will be notified of the outcome and any applicable next steps via email. We appreciate your patience and cooperation throughout this process. DanielleTietelbaum • California 1 month ago Hi, Thank you for clarifying that my account has not been permanently closed and is currently only temporarily disabled while the investigation is ongoing. I understand that you are unable to provide a specific timeframe or final outcome at this stage. However, I would appreciate confirmation that my remaining balance and pending withdrawal are secure and will remain untouched while the investigation is being conducted. I have fully cooperated with all requests and submitted the documentation requested from me. Please let me know if there is anything further required from me at this time to assist with the completion of the investigation. I respectfully ask that my case be reviewed as promptly as possible and that I be notified immediately once a decision has been reached. Thank you for your time and assistance. I look forward to receiving an update regarding the outcome of the investigation. Kind regards, Danielle

On December 25th, 2024, I had a balance of USD 2,710 in my Bovada account and made a withdrawal request of USD 94.68. The same day, I received an email informing me that my account had been "temporarily disabled and is currently under review." I was advised to submit documents to complete the investigation, and that I would receive an email with further instructions. I promptly provided all required documentation and contacted Bovada’s customer support via chat on December 26th, where I was informed that I would be contacted within 24-48 hours. However, I received no follow-up communication. On January 1st, I received an email stating that my withdrawal request of USD 94.68 had been declined, but no explanation was provided. I was simply told to reach out for further assistance if needed. I spoke to a Bovada chat agent who confirmed that all of the necessary documents had been sent and that I would receive further information via email. Since then, I have not received any emails or information from Bovada. Since then, I have contacted Bovada's customer support almost daily, but the responses I’ve received have been vague and unhelpful. Agents repeatedly tell me to wait another 24-48 hours for a resolution but refuse to let me speak to a supervisor. Eventually, all chats are closed without any progress or explanation. As of today, January 9th, 2025, my account is still under review with no clear timeline or reason for the delay. I am left in the dark, and no one has provided me with any real information or resolution. I request that my account be re-enabled and that I be given the ability to withdraw my funds. I expect immediate action to resolve this issue as it has far exceeded the promised 24-48 hour timeline. Communication Record: December 25th, 2024: Withdrawal request of USD 94.68. December 26th, 2024: Account review notification and document submission. January 1st, 2025: Withdrawal request declined with no explanation. January 1st, 2025: Chat agent confirmed that all necessary documents were sent and that I would receive further information via email, but no follow-up has occurred. January 9th, 2025: Ongoing communication with support, still no resolution.