BitCoinCasino.us— player complaints: 5 in English

Just wanted to share my experience with bitcoincasino.us and warn any new players and remind current depositors that this casino is not a good choice.   Bonuses that were meant for VIP point accumulation rewards are in fact not rewards at all, the free spins offered for completing the first tier was 100 spins, which was 2 bonuses with 50 free spins towards a single 1spin4win branded game.  The game was named lucky clover 27, seemed very old.  After activating the first 50 spin bonus, and spinning all 50 spins, only 1 spin was a winner, for 2 doge.  49 spins completely dead  After waiting 24hrs for the next 50 spins to be available, spinning all 50 spins, yet again i was awarded only 1 winning spin, for 2 doge.. and the other 49 spins were completely dead.  so out of 100 spins, only 2 spins returned a win.   The support staff of this site, do not have any interest in the player, or the concerns of said player.  The bonuses offered after losing many deposits, are no exception to the previous experiences. I immediately requested the account be closed forever, after sharing my disappointment to the live support person, and their response was "Your bad luck isn't our problem" Beware of this very untrustworthy casino.  It truly is a scam-adjacent, horrible casino.  DO NOT RECOMMEND

I won 30mbtc (0.03 BTC) and when I requested a withdrawal the manager locked my account and sent me an email saying that i exceeded max bet on a bonus,but there was never such bonus he made it up entirely in order to not pay me my winnings. Also the deposit before that one was taken by them and never credited to my account. I would like my 0.03 btc back

I cant believe this!! I was lucky and won 0.5285700 BTC and i get this email: Dear [EDIT], Please note that your withdrawal was canceled and winnings confiscated for breaching the following T

My account was disable, and I’m not sure what the deal is cause I deposit and and follow all tNc rules.

BitcoinCasino.us is a very large unlicensed casino which is surprisingly not listed on your site yet. It's consistently been the first google search result for bitcoin casino. They normally pay out. I've been very careful to follow the TOS and I've been playing there for a year with dozens of withdrawals. This time, I won a large amount of money (4.18085 BTC) and whoever was on duty when I requested a withdrawal erroneously removed almost all of my winnings. They falsely claimed that the winnings derived from redemption of comp points, which would have had a max cashout of 0.05BTC, so they subtracted everything but 0.05BTC from my balance. On the contrary, the last time I redeemed comp points I played until I lost my entire balance. Later I deposited 0.25BTC real money without any bonuses, and the winnings derive from that deposit. There is no max cashout on playing with real money. I have many screenshots and an archive.is of their terms of service, to prove everything. I am requesting that they undo the removal of 4.13085 BTC from my balance, and then allow me to withdraw the full 4.18085 BTC (in installments if necessary). Timeline: 2:07 3/21: Previous withdrawal for 1.223 BTC 10:56 3/22: My last bonus redemption for 0.005 BTC. 10:57 3/22: played until I lost my entire balance. I don't recall for certain if it went to exactly zero or there might have been a residual that was too small to place a wager on most games (<0.00025 BTC). I normally run it down to exactly zero just in case they try to freeroll me on that technicality. 12:31 3/22 Deposited 0.25 BTC, no bonus 15:32 3/22 Deposited 0.25 BTC, no bonus 15:33 3/22 - 1:00 3/23: Played and got lucky, won a few BTC. 1:00 3/23: Attempted to withdraw 4.29 BTC. Declined due to weekly withdrawal rate limit. They said I had to wait until 3/28 to withdraw. They didn't say anything about a max cashout. The terms do say non-VIP (whoever that is, the term is not defined) can only withdraw 1 BTC per week, but this is not always applied (as per my previous lump sum withdrawal of 1.223 BTC). I don't mind if they split it into payments of ~1BTC per week. 1:49 3/28: final withdrawal request for 4.18085 BTC 1:55 3/28: received email from the casino. Title: "Ticket #FOZMO: Account closure" Message: "Dear [EDIT], We have to remind you that max win from Points Exchange is 0.05 BTC only. All the above was subtracted." About 2:00 3/28: I log in and see the withdrawal has been discarded and my balance has been reduced to 0.05 BTC. 2:10 & 2:55 3/28: I reply to the email twice, politely explaining their error. I have not heard anything from the casino since the original email at 1:55 on 3/28. Their customer service email is [email protected]