BitcoinCasino.io— player complaints: 9 in English

These individuals ▇▇▇▇▇ my funds saying that I had canceled my withdrawal and replacing my btc address with a fake btc address

Hello The POGG, I would like to submit a claim of delay of verification and the withdraw of funds. I have been trying to get my account verified and they keep giving me the run around by saying that I am not presenting the proper documentation from my bank which I have sent them all the documents that I am able to. The documents show all the necessary information my name/account and the deposits to their casino through "E-Interac and Gigadat"... The casino is Bitcoin Casino.io - https://www.bitcoincasino.io/ Thank you for your support

I submitted a request to cash out my winnings at Bitcoincasino.io for the amount of .120 BTC. they then closed my account due to my country is restricted. But before that they would allowed me to make deposits and even cash out before without any issues. I have losted a lot of money playing on there and. Now that I’m trying to cash out a bigger amount they won’t let me. please help me get my winnings.

bitcasino close my account without resaon. played in this casino for about 1-2 months. did not withdraw money. only lost. as soon as I won, I requested a withdrawal. the casino asked to verify the account. as soon as I uploaded the documents, my account was closed for no reason. No comments are given.they don't answer me in the live chat either. I have screenshots

I have screenshots of bitcoin casino full bonus policy no where in there bonus terms do it state they will eliminate any amount of funds over the max cash out total I cashed out 0.08008511 btc due to not knowing my max cash out was only 0.0100 btc for that bonus they subtracted my max cash out and discarded the rest of my winnings instead of replacing it onto my account they fully eliminated my balance and not 1 part of the terms state it would be eliminated now it do say the max cash out will be subtracted but no where do it state my balance will then be eliminated, forfeited, vanish,disappear or discarded and I feel I was wrongfully misled and would like my full return asap

Hi POGG, on Saturday 9th May I was playing Bitcoincasino.io casino and managed to win over $230,000 Australia dollars on their casino. After contacting casino admin and successfully verifying my account, I put in a withdraw request and put a cooling period on my account. Later that day my brother who also lives under the same house hold successfully made an account with same Bitcoincasino.io without reading their T&Cs prior and made a deposit to play on their casino. After days of checking my withdrawal and seeing it still in pending I contacted casino support to inquire about my withdrawal and they stated that my cash out was transferred to their finance department for processing. On Wednesday 9th May I received an email stating that I had violated their T&Cs because I have a duplicate account and that my winnings have been confiscated and my account disabled. I agree their T&Cs states that you may only have 1 player account per house hold and IP address and if you violate these terms it can lead to termination of account; and Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account. I can accept their decision to close both our accounts as that violated their terms but my winnings should be paid out in full as they were accrued before my brothers duplicate account was active. As it does not state in there terms that any winnings accrued before the duplicate account was active will be confiscated. I wish to have my winnings paid out in full as they were won before I violated there terms & conditions. Thank you POGG,

I was in a process of moving my residence to another country. I had an unused account that I almost opened from my former country, but I agreed with the customer service that, since I never even used it (deposited or anything), it can be closed. Naturally, I wasnt allowed to open more than one account. I was in the understanding that the current account that I used was ok. It was successfully verified and everything looked ok to me. That was the main reason I started to use that current account opened from my new country! I was given the impression from the casino side that it was ok to use that. I never had more than one account that I used. No more than one account from: IP address, device or browser. Still the casino incorrectly claimed that I still had a duplicate account from: IP address, device or browser - and confiscated my winnings and all deposits.

From the beginning, I played there and everything seemed to be fine. But not much lost money in the region of 25,000 - 28,000 rubles. After that, after some time I went from playing my lost money. And luck smiled. I won from about 28,000 rubles 100,400 rubles. From the beginning in live chat they wrote to me that my withdrawal of 15,000 rubles was being processed, but then they wrote that the account was blocked and here is the next correspondence with life chat [EDIT]Hello. How may I help you? [EDIT] please tell me what is the reason for disconnecting my account? [EDIT] Dear [EDIT], The site administration has detected fraudulent activity on your account, which is why your account has been closed and all funds have been confiscated. 10. FRAUD POLICY The company adheres to a strict anti-fraud policy and uses various anti-fraud tools and methods. If a player is suspected of fraudulent activities, including the following (but not limited to): • participation in any kind of conspiracy with other players • development of strategies aimed at obtaining dishonest winnings • fraudulent actions against other online casinos or payment systems • refund by credit card or refusal of some payments made • creation of two or more accounts • others types of fraud If there is a suspicion of fraud or evidence of a casino system, the Casino reserves the right to withhold payments. Any user or any other person (s) who manipulated (manipulated) the casino system or tried (tried) to manipulate it will be charged with criminal charges. The Casino reserves the right to close and / or change any games or promotions offered on the Site. Respectfully, Bitcoin Casino IO Support Team. Terms and Conditions | BitcoinCasino.io - English [EDIT] 05:47:50 am I do not understand what I did? what did you send me to this mu I have no relationship whatsoever [EDIT] 05:48:28 am Sorry, but this is a decision of the administration and it is final. [EDIT] 05:48:47 am I won and so as not to pay a win you blocked me get like this [EDIT] 05:50:04 am Sorry, but this is a decision of the administration and it is final. [EDIT] 05:53:08 am show me the evidence that I'm involved in something somewhere !!!!! where is the proof? [EDIT] 05:55:12 am Sorry, but we don’t provide such information. [EDIT] 05:58:56 am How do I contact your administration? I’m just wondering what I did [EDIT] 06:01:06 am Sorry, but it’s not possible to contact the administration. [EDIT] 06:02:22 am You are a casino, you can conclude about you, if a person won, you do not want to give him a prize. and just block it you don’t give any evidence how to contact the administration [EDIT] 06:04:48 am Sorry, but this is a decision of the administration and it is final. [REDIT] 06:06:06 am Please tell me what amount you blocked me? [EDIT] 06:06:43 am Dear [EDIT], The site administration has detected fraudulent activity on your account, which is why your account has been closed and all funds have been confiscated. [EDIT] 06:07:07 am I asked how much did you confiscate? write please [EDIT] 06:07:28 am Throughout All your balance [EDIT] 06:07:57 am What was my balance? [EDIT] 06:08:23 am $ 151 [EDIT] 06:09:22 am that is, you don’t even want to return to me what deposit I made? [EDIT] 06:10:21 am Unfortunately this is not possible [EDIT] 06:47:20 am Tell me please do you have a license [EDIT] 06:49:43 am Yes there is [EDIT] 06:50:16 am which one? I want to write a complaint reviews already started writing on you [EDIT] 06:51:25 am At the bottom of the page is our license. https://www.bitcoincasino.io/en Dear Friend, I have to close the chat, because you have not answered for a long time. If you still need help, please start the chat again. Thank you for understanding!

I signed up in bitcoincasino.io on 13 August. I made a deposit 4500 rubles and got 100% bonus. As a result, after successful wagering I had 695000 rubles (10500$) . All necessary documents have successfully uploaded and approved. After it I have been waited for 2 days when I get paid. The words of operators in the chat sounded: "waiting, waiting" and nothing new. This company immediately became to look suspicious for me. Today 16.08.19 in 12 p.m. I got such e-mail: "Dear player, We inform you about confiscation of winnings and closure of your account due to failed verification. According to our terms and conditions: In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. Another surprising fact is that the rules they sent were not sent to the end) The full version says: We reserve the right to make a phone call (to the number specified in the player's profile), which at our discretion may be a necessary part of the verification procedure. Until the account is fully verified, no payment will be made. If the phone number provided is incorrect, missing from the player's profile, incorrect or if the player does not answer the phone, we reserve the right to confiscate the player's winnings and/or disable the account. We will make every effort to contact the player about the withdrawal of funds, but in the event that we are unable to do so within two (2) weeks (by email or phone), the funds will be retained by the Company, as the account verification procedure will be deemed to have failed. No efforts has been made by the casino. No e-mail from the casino regarding the wish to contact the casino has been received (especially by email). I am trying to contact the manager to get a call and solve this issue, but nobody reacts. To make you understand this casino doesn’t even have the line “phone” in the profile. What are we talking about? The manager didn’t even bother to specify the contact phone number in order to contact me, but simply used the “payment method as a way of communication”. According to the casino's rule, they have right to call to player. But they even don't have line "phone number" in section personal data in account. Instead of asking my phone number, they use number in Qiwi account. Qiwi is a russian payment system. It uses phone number as account id. But it doesn't mean that I have to use phone number in Qiwi as my main contact number. It means that they break they own rules and call to payment method! But even in this stupid case I have possibility to answer. Is it OK? I can make a deposit with a card. And where would he call in this case? Don't you suspect that the casino simply does not want to pay and came up with a fictitious reason. Even I am ready to answer the payment method, but this violates their own rules, namely clause 9, which states: We reserve the right to make a phone call (at the number specified in the player’s profile), Well, I think you understand everything. In confirmation of my words, I am sending a screenshot, and each of you can sigh up and see that the profile does not have this line. They sent me such answer: Good afternoon! With the player under the nickname [EDIT] appeared the following situation. The player made a deposit with Qiwi, which belonged to a third party, as it turned out. Before the payment was made, the standard KYC procedure was carried out. There were also two attempts to call the player, but for the first time nobody answered the number, the second time a woman answered the phone, saying that she did not know the player. As a result, the account was closed and the funds were confiscated in accordance with the casino rules, which states that the use of third party payment methods is not allowed, as well as due to the impossibility of further verification. We apologise! My answer to manager: Hello, dear manager! Let's do it by items: You have sent rule 9(5), "cut from it" to the post office, which says: Your account has been closed because you have not been verified. In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. Full rule item: We reserve the right to call the number specified in your user account, which at our discretion may be a necessary part of the KYC procedure. Until the account is fully validated, no payments will be processed. If the phone number provided is incorrect, missing or incorrect, or the player does not answer the phone, we reserve the right to confiscate your winnings and/or disable your user account. We will use reasonable efforts to contact you about withdrawals, but if we are unable to contact you (by email or phone) within two (2) weeks, funds will be retained by the Company because you have failed to complete the KYC procedure. Firstly, your casino does not have a "phone" line in player's personal data on the site. Accordingly, these rules do not apply to me anymore. You called to the payment method - you had no right, nobody was notified about the call, called from a hidden phone number. In the evening of the same day in the chat room, the operator was informed that the calls were received and I am ready to answer right now. I need to be warned. In response: The manager has already left. Okay. Further: You now write in response to the claim absolutely different words about "the use of the payment method by a third party and the fact that it does not belong to me". I ask you a question: Why do you think that it does not belong to me? According to a relative's answer to a hidden number, there are no such people here. It is very funny that I will tell you. Secondly, on what principle do you make such inferences? You claim for no reason what you do not know. Are you ready to apologize to me and to the players who read this complaint? I prepared a complaint to russian site which considers players complaints about dishonest casinos. I communicate with manager of this site. His nickname is [EDIT]. So as not to be unsubstantiated: I send [EDIT] proof that I own the number and also the Qiwi payment method. Cellular operator's contract and a screenshot of a kiwi wallet with personal data. After that, I expect full payment and an apology from the casino. [EDIT]'s answer(complaints administrator): Dear agent, the player has provided me with documents confirming his possession of the phone number and payment method (I send you the data for review). According to your rules, point 9, you should not have used the payment method as a contact number.