Big5 Casino— player complaints: 9 in English

Dear The Pogg, I have made a withdrawal request of 5000€ from the casino (had a balance of 10903€ and left the rest for my casino account for playing). The withdrawal request was made 3rd of July and after that send them the documents requested by the casino. The verification process was completed 14th of July. So now I have waited 6 weeks after the verification was completed and it is still not paid. I have asked them about it several times but they always say it is being reviewed (what ever that means?). In their terms and conditons they say that payments are processed in 12 hours so it seems weird to me. Can you give some comments to this issue, please?

They are delaying my payment... I made the withdrawal on 02.08.2022 and still nothing they are just telling me to stay put and wait. Also have couple other withdrawals from their other casinos

Good day Dear ThePogg Team, I am contacting you for the third and last time, this time about the big5Casino. First of all, for your information: I am currently working with a lawyer who is reviewing various casino activities with me and in the course of this we have made a detailed list of all casinos, transactions, email histories, etc. I would like to thank you for your cooperation. This is how the first two cases at energycasino and jetbull came about. Here I would like to thank you once again for your support. After all, the main reason for my concern was that I wrote emails to the casinos that I suffer from gambling addiction and the casinos did nothing to restrict my account. Here it was then also claimed that the emails have not arrived, which as you already said in the last case, is very unusual. In the meantime, the two cases with energycasino and jetbull have been solved, so the emails suddenly appeared after you contacted the two casinos, or at Jetbull were probably my email and user data for contacting probably blocked. Now it is with big5casino so that I demand a refund in the amount of 1625€. I opened an account there on 24/11/2021 at 14:01 and wanted to set limits on the website to deposit. Since I have not found there the possibility of setting limits, or this was not given, I have sent directly after opening my account at 14:02 clock my standard email to the big5casino that I want to set a deposit limit in the amount of 200 € to limit my gaming behavior, because I suffer from gambling addiction and am afraid to gamble again high amounts. Since I had unfortunately always played uncontrollably in the past years, I have created an email template, which I then always send directly to the casinos when I register, should I find no possibility of limit setting on the website. I have certainly sent to 10-15 different casinos this mail, almost all have also reacted to it and taken direct action, so I am sure that each casino must have received this mail. However, this email remained unanswered and so far big5casino has not commented on it. I then tried to contact customer service again a few times. This has so far also only led to an account suspension, my request for a refund was rejected. I then requested a transaction history and even waited some time at that time before making the first deposit so that the casino still has time to set my desired limit. I then also approached my email provider web.de in the course of backing up my data for my lawyer, however there was never a problem sending emails here. If a mail could not be sent or delivered, I always received a notification directly. So here the email was delivered and not processed by the casino. However, this could have prevented an extremely high financial loss, which was also my intention with the limit setting. By the non-intervention of the casino was thus negligently dealt with a known gambling addiction and I should never have gambled such a high amount. I don't know if this is a new practice by casinos to ignore, delete or override emails. After writing to the other two casinos to find a solution, as I said, the emails suddenly appeared, which I find strange. I had the problem unfortunately also with two other casinos, which are unfortunately not listed with you. After I used the word 'lawyer' at one of the casinos, the email was suddenly found here as well. Since this is the last casino you will be able to assist me with, I am again hoping for your assistance. As I said, I have already tried to clarify the matter myself with the casino, unfortunately I no longer receive any feedback here. I can send you a video again as requested by proving the email and its existence. I thank you in advance for your support. Provided that also here a successful mediation and repayment take place, I would like to direct a small donation to you at the end. Here you can inform me with pleasure the possibilities for it. Even if I still have to pay off my debts, you have done a great job here, which I would like to honor. Thank you in advance

Requested a withdrawal on 30-10-2021 of 2500 euro. On 02-11-2021 i wanted to log in to my account and my country is blocked (without any notice)The day before had contacted live support why the withdrawal was still pending. They said they were working on it. When i saw my country was blocked all of the sudden i immediatly emailed support but i got no response. Can you please help me with this issue? Kind regards.

first day a couple of times and won 950 euro. I send them the documents for verification. foor proof of adress they didnt accept the addres on the bank statemnt i sent. I sent them utuility bill as they asked ther policy is that they react within 48 hours. No reaction so far since friday. everytime i contact there livesupport they tell me to be patience. they are delaying using tactics i have enough i will never play again in online casinos. I dont know how such casinos even get authorisation.

I made an withdrawal 4 months ago. I send al the documents they needed and it was lots of them. Went to the chat several times and all the time i hear we are working on it and you will be informed by email. Many times they requested documents and i send all of it. I asked if the funds could go back but that wasnt also possible because it has been approved already. Its been 4 months now....

I withdrawal 350 euro 4 days ago and its still on pending.. and the live chat dont ansver me when i ask why it takes so long only says you need to wait longer

Hello, i got an pending withdrawn (~650€) and a balance of 800€ on Big 5. 4 Days after i made the withdraw they asked me to upload my documents, this was last Tuesday. Since that i didnt hear anything. I asked the live support but they cant help me and say they got my documents but an other department has to check it. I read alot in the Internet that they need really long and dont want to withdraw the wins. Maybe u guys can help me? p.s. sorry for my bad english

27 december i asked withdraw from 600 euro, They declined with reason : i might have multiple accounts, which i dont have, every time They investigate, already almost 2 weeks, They just dont want to pay, i talked to a lot of people Who had the same issue, i only want my withdraw, They fool me