Betiton: 9 complaints filed in English across 1 platform, disputed sums €2,411 · £2,329. Most of them are about account blocks (56%). Risk index 26.5. Texts below are the players' own words, as published on the source site; last complaint 2023-05-17.
The English-language record holds 9 complaints from 1 platform. The latest one is dated 2023-05-17.
What do players complain about?
Mostly account blocks — 56% of cases, then withheld payouts (33%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 9 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 26.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 9
17.05.2023CasinoReviewsWithheld payoutsResolved
Betiton - refuse to pay my money
Hello,
I deposited there around 150eur via skrill, can't remember when, probably around 3-4 months ago, after sime time I make 1160eur and when wanted to make withdrawal via skrill it was pending for days (10 days) and after that every time they declined with excuse that maybe there is wrong something with my skrill cause they can't process withdrawal, but I received money from other casinos on skrill regular. They said me to try to deposit via snother method minimum dum and to try withdraw on that method. I did it with my neteller account but everything was same as it was with Skrill , and after for around 2 months since the mine first try of withdraw I still never get any cent of this casino. I would very grateful if you can help me to get my money.
23.12.2022CasinoReviewsAccount blocksResolved
Betiton - Worst site ever stay away
Sign up no problems day after deposited twice no problems no bouns do t take them playing my bouns spins I won on a game then froze not just that one all of them, I was up to £59 on winnings on spins, still had ,7 left they said technical for days and days which was a lie then I wanted to withdraw my own money in my account then blocked me not telling me why, keep being told it's being dealt with, poor customer service ignored emails, they have no right keeping my money I deposited it might no seem a lot but why should they keep my money worst site ever stay away
04.10.2021CasinoReviewsBonus termsResolved
Betiton - Refusing cashout
I deposited money (1500 euro) to Betiton sporsbook on 25th of September 2021. I checked my account and it did not show any bonuses. On October 2nd I logged in and started doing live sports betting in Soccer and noticed that I needed more funds in order to do all the bets I wanted, so I deposited additional 1500 euro to the account and continued betting. When depositing I made sure I did not input any codes for bonuses. The day went well and I won 2196,33 euro, so my total amount was 5196,33 euro. Next day I come online wanting to do more betting and I notice that I have received a betting limit and could not bet anymore. So I proceeded to cashout. However, I noticed that I got 200 euro casino bonus with 35x wagering requirement from my second deposit, even though I did not input any promotion codes nor have I ever even been on the casino side of the Betiton website. So I asked support to remove the bonus and wagering requirement for it. They said that bonus will be removed. Few days passed and nothing happened, so I proceeded to contact the support again. This time the support said they could not remove the bonus and that I would have to complete the full wagering requirement of 7000 euro in casino SLOTS. I told them that how can I get a bonus without inputting any promotion codes or agreeing on receiving a bonus, or even being informed about getting a bonus. Now they are literally making me play casino slots in order to cashout my original deposit + winnings.
I would say that this is an absurd violation of my rights and in no way in accordance to gambling laws and regulations.
I ask you to help me solve this matter so I can get my original deposit and winning cashed out from the website. In addition, I would like you to investigate Betition and their way of forcing people to gamble in cases where they do not want to do so. I'm sure this is not an isolated incident.
In case you are not willing to help me or go further with the investigation, could you have a written answer why not, so I can forward my complaint and your answer to the next party.
Thank you.
15.09.2021CasinoReviewsAccount blocksResolved
Betiton - balance confescation
Hello, I noticed you have a great review on betiton and that you guarantee to return the deposits if I am treated unfairly. I am having problems with them since 2 weeks ago. I had placed bets with them with my own money, have not used and bonuses, I placed bets that they offered with the limits the are offering, and when I checked I had around 1250€ in my account. Then when I tried to log in later my account was suspended and I was told this via email: We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks. Then I tried to contact them via live chat for some explanations but only got the same copy paste answers as in the email. When I told them to please withdraw the money that is in my account as I can not log in, they told me I have 0€ in my account, even when a few hours before I checked and there was over 1200€ there. they told me that all of my bets were voided. Now they can void my pending bets and return the bet, but how can they void the bets there were settled a month ago, or a week ago, and take the winnings and the bet ? This makes no sence, and they offered no explanation, no evidence of what I have done, nothing at all. And they have done the same to my accounts with karamba and hopa. Where I also did not use any bonuses, I did nothing to cheat them, used no bets to cover the lines with them or anything, I just normally placed bets that they offered. I contacted MGA and was told to contact you as their ADR and ask for your help, So please help me with this if you can do anything as this does not seem fair, and they can not behave like this. The money on the account is mine, and I deserve to receive it as I have won in fairly.
24.04.2021CasinoReviewsAccount blocksResolved
Betiton - Winnings not paid
We have won 40000 . They asked for documents and we presented them they now are saying they requested chargeback and money and account is terminated
14.04.2021CasinoReviewsAccount blocksRejected
Betiton - wont pay me
I have account with betiton around 4 months. I have made 4 deposits as I remember in total of 310 euro. A month ago they asked me documents for verification and I sent them and they verified me. All the time I was playing sportsbeting on football, handball etc. Everything was fine untill 10 days ago when I made my FIRST EVER withdrawal of 700 euro. After that they closed my account and even I contacted them several times on chat they dont tell me anything except that they closed my account permanently and that they confiscated my money? How can they take my money???? I understand that if they decide they can close my account but how can they [EDIT]??? How can they do that????Please help me to get my money back!!!
22.01.2021CasinoReviewsAccount blocksRejected
Betiton - bets canceled
I made a deposit and played sportsbeting on betiton. After placing several bets I had 900 euro. I asked for withdrawal. After 2 days I got email asking me documents for verification. I sent all documents they asked. Everything was fine until another 2 days when I tried to log in to my account but then my account was suspended. I contacted them on live chat and they told me that my account is closed and that they will refund my deposits and take my winnings. I asked them why, they told me manager decision and nothing more. After that they returned my 100 euro deposit back to my skrill account. I asked them several times what is the problem and they wont tell me, just manager decision. They took 800 euros from me! Can you please help me to get my remaining 800 euro? Thank you
07.11.2020CasinoReviewsWithheld payoutsResolved
Betiton - withdrawal delays
the online betting site called betiton does not want to pay my withdrawal
i deposited with two payment systems all of which were accepted the first with debit card the second with paypal platform
I applied for a debit card withdrawal before but it was not accepted then I requested with paypal platform and this too is still waiting to be executed
many days have passed since my request and at the moment betiton has not made the paymen we are talking about 7000 pounds
I dont think it is right not to pay the winnings
28.08.2020CasinoReviewsWithheld payoutsResolved
BetItOn - Not paying me
Hi
I joined up with above Online bookie over 3 weeks ago and requested £2250.00 in withdrawals
Its been now 3 weeks as they want ID
I sent all the IDS and kept getting APPROVED emails like
Dear [EDIT],
Thank you for playing at Betiton.
We would like to advise you that the documentation sent in by yourself has been received and approved.
We thank for your co-operation.
Sincerely yours
Betiton
Every day i ask for my money and they say we need ID afer ID
Today they still want ID's - I have gave them all the ID's from bank statements showing actual BETITION amounts going out of my account
They still messing me around
I am actually scared they are a FAKE company and dont want to pay
Please HELP