Bet Swagger— player complaints: 10 in English

I am contacting you because all attempts to reach an amicable agreement with Betswagger Casino have failed. First they promised me something and then they stopped replying to my e-mails. You are the last one that can help me. I will briefly describe my problem. I registered at betswagger casino with a Polish IP, I did not use any VPN to change my IP. The website was normally available, there was no message that they did not accept players from Poland. I made a deposit using the LTC cryptocurrency, I deposited 18.17 LTC there, which is approximately €1,250. I played for a few days, earned some money, and made a withdrawal. After a few hours, they asked me to send documents to verify my identity. I did it. After a few hours, they blocked my account and wrote that they did not accept players from Poland. So I asked them to refund only my deposit (I don't want any more winnings). They asked me for my cryptocurrency address where to send my deposit back. I sent them everything and there has been no contact for several weeks. I didn't get my money back. There has been no contact with them since October 20, 2023. I have also filled a complaint to Curacao Antillephone N.V. [email protected] but no answer since one month.

This firm over a period of 2 years knowingly allowed transactions from me although having no licence in the UK to do so. During this time they advertised both Gamcare and the gambling commission on their website and also bombarded me with such Significant cash bonuses it kept me playing and made situations much worse. There was zero player protection and I have contacted the UK Gambling Commission who confirm that it was illegal for BetSwagger to transact with me as a UK based player. I had submitted a complaint via Betswagger who refused to accept a fault and unfortunately never answer questions and secondly, I raised a complaint with Curacao eGaming who are non responsive. There has been significant losses and a serious of events occured and I am left in mental and financial hardship that I fear I will never recover from. Betswagger acted not just irresponsibly,but illegally and knew it and only made situations worse for me.

Hello Pogg, Earlier this year I asked of you could ADR on my behalf a grievance I still have with Betswagger. I currently have a Curaçao Lawyer who has already started a criminal investigation into this matter with the Curaçao justice system. He has been in touch with the company director as well as their lawyer but they refuse to budge so this week he is drafting up the court documents. A few days ago I actually put in a complaint with the CEG, this isn't the first time I've brought it to their attention, however I did it through the proper channels and received this email: Dear Executive, Please find below details of a grievance that qualifies as a complaint (the “Complaint”) that has been received by Curaçao eGaming (“CEG”) against your operation, by an End User (“Player”), for your immediate attention (the Player and the Operator jointly to be referred to, as: the “Parties”. [ On 08.12.2020 I won £120k with Betswagger who were quick to close my account on claims of fraud. They then decided to contact me a month later, allow me access to my winnings before fabricating another story and currently are withholding £90k from me. I have been trying for 10 months now to come to a resolution with them, and all they do is choose to ignore me. I have tried relentlessly to get my winnings through them and no luck whatsoever. The customer service has been dreadful and at times quite disgusting. I am literally being punished for winning. ] Against which website is the complaint filed?: www.betswagger.com Player ID number: [EDIT] In accordance with the IP-agreement, the Executive is required to provide Curaçao eGaming and the Player with proof within seven calendar days after having received this formal notice, that the Operator has reached out to the Player and that it is working to resolving differences between the Operator and the Player. CEG will monitor mutual attempts to resolve the said dispute as part of its Alternate Dispute Resolution (“ADR”) procedures. All communications must be respectful and to the point and responses need to be truthful and filed timely. Statements must furthermore be accompanied with evidence and proper ID. Failure to abide by these guidelines may lead to CEG making a preliminary decision in favour or against either Party without weighing any further details, which could mean awarding the complaint or dismissing it ahead of time. By following the said ADR procedure, both parties shall accept to abide by the final word of CEG in the matter. Please note that, since the complaint has now been formalized, CEG will only accept this communication thread in the matter. Other communications will be ignored and shall not be part of the ADR-case file. CEG has CC’d in the Player, and it is mandatory to keep all recipients CC’d at all times. Best regards, Curaçao eGaming | ADR Department I have actually sent various messages within that thread asking for Betswagger to get in touch and resolve this immediately, yet I have had no response. I have also emailed the CEG personally and funnily enough I have not had a response. I asked them, should Betswagger not respond within the 7 day period, what happens next. Do you just award me with my winnings or what is the next stage of your protocols? I have yet to receive a response. In the event I don't hear back from the CEG or Betswagger by mid next week, do you have any further advice? Have you ever contacted the CEG on behalf of a customer and managed to resolve anything? I know how corrupt the CEG has been in the past as well as the current gambling climate in Curaçao, however, I find it strange that they would accept my complaint, copy themselves, me and betswagger into an email thread for resolve if they have no intention of following through. Any advice would be most appreciated Kind regards

    Joined casino giving uk as my place of residence sent passport and proof of address within 10 minutes of joining deposited over 3 days no issues and went back and forth with casino about other documents after all these deposits the casino decides to ban my account as uk cant play wont refund me     advisor said I won't be refunded as I tried to get round them but I didn't, I signed up using uk address and postcode, sent my passport and proof of address within minutes of opening account     these were taken andI was asked forver verification nothing to suggest I couldn't play from uk.. I had money left in account, no response now    

On the 14/01/21 At around 5 pm I had 13.7k winnings in my balance. I logged out and then back inat 10pm on the se day too find my winnings had dropped down to as low as 6k, automatically I panicked and logged out and logged in again too notice a change in winings again now displaying 4.8k, so straight away I emailed them as only means of contact to which they replied instantly you should not be giving out your password, I emailed back and said I havent please help I think my account has been hacked. So I got no more replies that night, I then tried logging in again accout banned so I thought ok just leave it for tonight maybe there investigating the account. Next morning I emailed to ask what was going on to my surprise I have had some awful replies which I can provide too you. E.g your a fraud your banned have a good casino experience [EDIT]. I have had no respect from this company and emails are always rude and nasty from an individual called [EDIT], all I have asked for is there reasons to why I'm a fraud , copy of my transaction logs regarding deposits withdrawals and gaming log activity. All I have had back is rude unprofessional emails swearing at me and threatening and so on. I have recently found that this company is a disgrace and I'm not the only one. I want to know how they are still allowed to operate and secondly it's illegal for them too take money from us I keep reading, we shouldn't even be playing there which is a shock please have this company sorted. I've tried all organisations and I'm getting nowhere. I believe they have set in cyprus is it worth going to there authorities please help. I understand I probably am never getting my winnings but if I can help or get this company banned then will.think how many people they will RIP off still in future. It has too stop.

I won over USD 22,000 in Ride Poker hitting a royal flush. I have the screenshot for the same. I tried to withdraw slowly, like $500/- $1000/- etc. on a daily basis in BitCoin, Ether, etc. All those transactions remained pending. I have screenshots for the same. When I reached out to them, they said they don't have the coins to satisfy my Cashout requests. I have the email conversations of the same. Then they cancelled my cashout requests and asked me to verify my account information by sending them proof of address, country, etc. Sent all that and they verified they received the same. Have emails of that too. Then all of a sudden my login got banned. When I reached out to them, no response, they totally ghost me. So basically they stole my deposits and winnings. Why have a casino when you have no money to pay people?

Absolutely livid right now. Been a customer for 2 years, never had any issues. 2 days ago I managed to win 130k over the space of a day through sports bets and a slot game called Money Train. I got two massive payouts from it totalling 100k, the other 30k was from sports accumilators that I got really lucky with. Upon conformation of my winnings things started to get weird. Responses are few and far with vague excuses, and the customer service has been awful in regards to this situation. My account was first deducted 90k while they conducted an "investigation", and left me with 12k. I turned that into 32k. No warning, Banned From the site. At that point I was getting weak feedback with absolutely no intention of responding. Absolute joke. Stay away. Dishonest and unfair.

Hello! I am furious!! I was waiting for Bet Swagger to pay me for the whole month. They were not replying to emails that I was sending and now I see that my account is blocked! Casino is still not replying

Hello, Betswagger has decided to close my account and refuses to refund the money in my account. The ground for their decision is suspicious activity, caracterized in their view by the facts that - I did not play enough (every one of my deposit was waggered at least 1 time, as per industry standards) - I deposited with voucher and withdrew with coins Based on that they decided that they would keep my money. I also asked them to provide the details of their regulatory body for me to contact them, which they refused. Thank you for your help

I'm self excluded on gamestop along with curaso gaming sites and I opened an account t with betswagger. I've closed the account asked for refunds but they have declined it.