b-Bets— player complaints: 14 in English

I played with a bonus and was trying to withdrawal my money after wagering the bonus. I wagered a bonus and asked the live chat if I am able to withdraw my already wagered funds in the case that I claim a new bonus and lose the money I deposit. The answer was "of course" and that I have nothing to worry about. However, when I lost the bonus and tried to withdraw the funds, the funds were connected to the new bonus meaning that I was not able to withdraw them without wagering again. This led to a new wagering that I did. When the wagering was done and I tried to withdraw my funds, my withdrawal was declined and the funds were reset. The reasoning by them was that my wagering did not follow their terms. The problem is that the "breach" they referred happened before I claimed the latest bonus I wagered. This means that when I made a deposit, b-Bets said that they are not paying the money I requested since I had a bonus breach before I even claimed the bonus. The site also doesn't limit the user's funds in a way that they could only do make the bets with "maximum amount of bonus money" and doesn't inform them if they do that. Only when there is an attempt to withdraw the funds (if that ever happens, and for me it took two wagerings + many many placed bets), they are referring to an old-dated breach and canceling every win that has happened after that, which is illogical.

This is the second time I made a deposit that a bonus gets credited into my account. I kindly asked them to remove it but they never remove it and they deliberatly keep it on your account so that you eventually will use it. Bonus has been credited 2 days ago and Im still unable to play. How is that possible? I never experienced something like it. I want the 68€bonus to be removed

Hey, I've been trying to withdraw my winnings from b-bets since 23th of July, so over three weeks by now. I wanted to do the KYC process even before I won the bets, however the site only gave me an error when trying to do it. Now I've been requested every kind of documents they need and I've been providing all of them. However, the process has been getting slower and slower all this time by their side, while I myself have been sending the answer usually within hours.The documents requested weren't in the same mail, but they scattered the mails in a way that the process takes longer (for example first requesting documents a and b, then c, then d). The last answer I got took 7 days, and even for that I had to complain to their customer support in their site. However, the last answer I got was also ridiculous: they asked about a bank statement that "may not be older than 2 months and must visibly display the *date of the statement*, *first and last name*, *current address* as entered into the player account and IBAN."The problem here is that I already sent them bank statements, twice. First they complained that the statement should be max one page. Now they told that this other one page long statement "does not have my address in it" while it clearly does, right under my name.I don't know if the next answer can be sketchier than that and from my experience it might take a long while once again. I tried to contact the live chat but this time they didn't even answer to me but just stopped the chat.I hope you can solve this problem. I have a lot of money on their side. Thanks a lot!

Hello. I want to get my withdrawal, but I have some problems. I made a deposit with Skrill and would like to receive a withdrawal to Skrill account. Casino forbid me to do it. Casino require IBAN number data to receive withdrawal. Casino claims that I have to make the first withdrawal to a bank card. I read the rules of the casino, there is no rule that I should make the first withdrawal on a bank card. But there is a rule that the withdrawal of funds is carried out along the same route from which the funds came. I think casinos should follow the rules. Now casino employees contradict their rules. I can't withdraw money to a credit card because I don't have one. I don't have an IBAN number. Skrill card only. What should I do? How can I get funds into my Skrill account?

I tried to verify my account. I sent all kyc documents. I opened a new bank account because the previus statement was not enough for them( name,address,Swift was not on same pages). I opened New. I thought thats fine, they asked bank card photos from front and back. IT was more Than 3 weeks ago. And no answer. I tried to contact with pc they said they Will answer,but nothing yet.

On 9 January i start to play on this casino. I've made two deposit of 10 euro just to start. I won 700 euros and i request withdrawal On 12 jenuary b-bets request documents. I send all documents and from that day to today i have no news. I contact live chat three times and they say my documents are under verification I send two emails and no answer Can you please help me ? is not possibile in 2020 that they take 3 weeks to see 4 jpg documents. Thanks

Hello!I am [EDIT]!i have registered in B-Bets.com at 22 of March 2019!My login is [EDIT] and my balance is 640 euro!i have tried to withdrawal at september 2019,i have sent all required documents for verification on russian language because i live in russia and our state language is russian!After that B-bets have required documents translated on english and notirized!at december my documents were translated on english and notirized and i have sent these documents for verification at 30 of december.it passed 3 weeks already but no reply yet from they.Please help me to return my funds!

I would like to make public that I had my balance of approximately 900 euros confiscated by this b-betting site on November 30, 2019. I made a deposit on the site worth 106 euros and then received a bonus of 100 euros . After a few days, I completed the rollover of the bonus and requested a withdrawal of 150 euros. After one week my withdrawal was canceled and my entire balance was confiscated by the site with the argument that I would have placed a higher than allowed bet. I am trying to contact the governing bodies of the site so that I can recover this damage because the b-bets website informed that this decision would be final.

Goodmorning, I have won 1900 euro and they payed the first 1000 the 3th of this month but never received any money since Thursday last week I'm asking when can I receive the money they said its pay out the 3th and comes 7th or 10 Friday still no money so I ask again and they said latest end 10 June then because of the holiday it became the 11th then it became the 12th then i checked on internet if there were more people with the same problem so i confronted them and how long I have to wait 1 week 2 week 1 month 2 months and they said if it's not there the 12th then you can come back again I sent my bank transfers from 3 th till 12 and haven't get any answer yet so I don't know if you can help me? To speed up the process? Kind regards

Hi, Thank you for your help. I’ve been having a horrible time trying to make a withdrawal from b-bets. I’ve emailed their support team multiple times, and I have spoken to their live support. My account/docs have been verified by them, however my withdrawal has been pending for nearly 2 weeks now. The live support keeps saying my account/withdrawal is under investigation, however this has been the case for multiple days and they do not provide any update. Their support team doesn’t email back either. I’m concerned I’m never going to be able to get my funds out. Any help you can provide would be great. Thanks

Dear Thepogg team, I actually have 3 complaints at the moment when it comes to the „finance team“ of B-Bets because they seem to do nothing or only very late. 1) I accidently took a bonus of 100 euros and wanted it removed - the customer service just says „we let the finance team know and they take care about it (that was 3 days ago) 2) I transferred 300 euros via sofortbanking - the money never arrived on my casino account but was immediately booked from my bank account. Same thing - I semt proof via email and they told me „finance team“ looks into it (4 days ago) 3) I withdrawed 4000 euros and officially waiting period until they process money is 48 hours - its also been 4 days now, nothing happened. As usual, they let finance team know but nothing happens. This is really unacceptable. I hope you can help me out. Thanks in advance, Germanplayer

Dear The Pogg Team, I won 5000 Euros at b-bets in September and after waiting for 48 hours they approved and transferred the first 2500 split on 18.09. 5 days later (this is the longest they say it takes to transfer) nothing arrived on my bank account. Until today, no money came and all I hear every day by the customer service is „We will ask the finance department“ or „they are figuring out why the money didnt arrive and are talking to the payout provider“. I think it should not take 2 weeks to send money, also I dont get a meaningful answer, just excuses/ no real answers at all. The second split of 2500 is due on 10.10. and I havent even gotten the first part. Note: the customer service in chat and email are very nice, but not helpful (or they also really dont get any answers, I dont know how their system works there). I would really appreciate if you could help me. It is very stressful to cope with that every day :( Thank you in advance, [EDIT]

I have used the services of this casino bookmaker with operating url www.b-bets.com since March '17 basically their sportsbook platform which has a Curacao License No. 1668/JAZ issued by Curaçao eGaming. Almost 1 month ago at a time where I had deposited totally 2036 euro and had gained totally 465 euro as promotional bonuses, with all wager reqs met, I asked for withdraw all my balance equal to 1841 euros. While discussing with them what docs to forward for KYC verification, I noticed my account blocked (actual status "freezed") and I couldn't login at all even to check balance and transaction history. After asking them through live chat they informed me that my account was "suspected for multi - account" and this can be a breach on their terms&conditions. I explained to them that I was surprised to hear that and I don't have any connection with improper betting procedures. They told me they will do ther best to sort this out. In 3 weeks time they informed me via email that (copying) : "We have received a feedback from our player management and we need to inform you that your account has been banned at our casino due to violation of our terms in creating more than one account per one IP, there were detected more than 2 accounts on the same IP you used. Therefore this decision is final and account reopening cannot be considered accordingly" . I told them I am unaware and I don't have any connection to anything like this and I am eager to see their data proving this. They sent me nothing, no clue or evidence. I have contacted also their licensing authorities via an in-built online form but got no response.

Please see: I couldnt choose B-Bets, so i took 10Bet, cause i couldnt found B-Bets! Dear ThePogg Team, in October 2016 i made a withdrawal on b-bets.com (Can´t selecte it on "select a casino). After some Emilas they said they will withdrawal the money part by part. So i received four 1000 Euro payments on my bank account on: 10 and 23. November and 07 and 19. November. After I asked when my last payment will arrive they told me they send it on 17th of december on my Neteller Account. But it never arrived there. I send them several screenshots and more. After one and a half week im waiting for an answer. All i get from them is that they will ask at their financial department. But i dont receiver any answer. I would be happy if you can help me. If you need some screenshots or anything let me know. Thanks [EDIT]