Avalon 78— player complaints: 28 in English

Avalon casino has blocked my account without any notice. There was still a pending withdraw of 700 euro in there. I did not break any T&C. They are not responsive did not get any email regarding my remaining balance. I would like to have my balance refunded to me. Can you help?

I deposited 50e on Avalon. I didn't activate my account and decided to close it because I don't have any receipts for my home address. I don't have any receipts and now I can't get my money back because I want to send my bills with my home address. I want to get my money back as soon as possible I'm angry. that something like this is happening and I feel cheated

Dear sir/madam, I have been trying to withdraw my money from Avalon78 since the 6th of February. I have sent countless emails to their support desk and uploaded many, many screenshots and exports from my banking systems. However, they keep rejecting my documents with little or no guidance as to why they are rejecting the documents. I believe the problem is that their financial system is not in order, which makes it hard for them to reconcile the documents I'm sending with the information they have. Proof of this is that in the past months I actually had to alert them twice to a deposit I made that was not registered by their system. I had to sent proof of the transaction being deducted from my bank and only then they were able to debit the amount in the casino account. Now, when I want to withdraw money, they seem to have problems with reconciling my proof of my transactions with their internal systems. This could probably be resolved if they gave proper support. But they don't give correct or even any feedback/guidance on how to resolve the issue. Thus, I have to resort to you to help me sort this issue with Avalon78. As you can see, It is concerning a big amount of money. Not being able to withdraw gets me in personal financial trouble. So it would be very much appreciated if you could handle this issue with urgency. Thanks in advance for your support on this. Best, [EDIT]

Hello, i just won 340 euro, and another 50 euro. i deposited 20euro’s and got 20 euro bonus, when i had 420 euro’s i accidently removed the bonu. and then all my money just disappeared !. can i get my money back plz!

Hi, I made some deposits at Avalon78 and won some money. Unfortunately, any withdrawal attempt will now be fended off and cancelled. All documents were requested, submitted and rejected several times in any format. To identify my account, I have now repeatedly proven the uniqueness and correctness of my account, as well as the last transfer to Avalon 78 with all IDs and the exact time of receipt of money by Avalon. There is no document where everything is written on it at the same time. So that I can prove everything with 3 pictures exactly. That too is not accepted. The behavior is so customer-unfriendly and to be condemned in the strongest possible terms. [EDIT] Ask for help with the clarification and payment of my winnings Thank you and best regards

Hello thepogg. I have money in my account that i wish to withdraw. They allow deposits with Visa, Neosurf and rapidtransfer. Rapidtransfer is not avaliable in norway. They dont have any method for withdrawal except rapidtransfer. I cant use that. I have deposited with VISA, and their site claims to have banktransfer and visa withdrawalmethods avaliable. I have reached out to customerservice only to get told that there is not avaliable method for my region. How can a casino allow deposits and refuse withdrawals? Thanks for your help in advance.

I had a big win and when i wanted to withdraw the whole sum just disappeared

There are problems with my withdrawal. And my account i had is closed

Avalon 78 allowed Dutch players on their website while it was not allowed. The Dutch KSA (Gambling Authority) is protecting young and vulnerable players from getting in financial problems,especially young minors under the age of 25. Besides that,I got personal offers by email... Unfortunately I was a victim of Avalon 78's trap,giving bonuses and making it way too easy to spend thousands of euro's. Now I am in big financial problems,and Avalon 78 is ignoring my requests to help me get out of this situation. I am getting serious problems if I don't pay my bills before the end of this year,which could include that I will get evicted from my house. I hope we can come to a solution for this issue,the best thing to do is to make it even. The casino never replied to my last emails where I've asked for my deposit and withdraw details,so I don't even know exactly how much money the difference is. Please help me as quick as possible and send the money to my account.

I transferred money on the website and I have no funds, I have been withdrawn from my bank account and I cannot get it back now. I write for support but I haven't received a meaningful answer from them yet. I have pictures of transfers as proof.

I would like to ask for a refund that was transferred to the casino account in the amount of 40e, and not received them at the casino !!!

i have a question about my bank transfer because i made a transfer of 50 euros from my ing account to your account, but the deposit was rejected

The payment of my credit is no longer possible (this just worked). I have now been working for 14 days and I have contact at least every day. Every time I get the message "case is under investigation". I can forward the email exchange if needed. Can you do something about this? Thank you in advance! Greeting,

My documents keep getting declined by no reason. It is exactly what they want to verify my payment

Dear sir/madame, Last Saturday I tried to make a withdrawal at Avalon 78. However an error occured saying that i had to contact support because of wrong data. My payment method was presaved. I contacted support and they created a case for me (case #: [EDIT]). After 3 days it's still not possible for me to make a withdrawal and it seems to be that I will get scammed, since the support is all the time saying the same that it's still under investigation. They only solution will be to receive my withdrawal manually since the error doesn't dissapear. Could you please help me out? Thanks! Kind regards,

I have withdrawal 50€ via Paysafecard but the withdrawal is not processing since 4 days. Please help Thanks very much

I can't withdraw from the website and they don't respon on my emails

joined Avalon78 today and made a few deposits. It wasnt until i was checking their other casino details that i realised they a sister casino of Spinia and Playamo, i note that they share a MGA license with Spinia (MGA/B2C/394/2017) I am excluded with both of these casinos for being a problem gambler and i excluded with them both telling them i am having troubles due to gambling and a responsible casino should do they excluded me. I even asked Spinia to open my account again and the request was rejected by management there so they are aware im a problem gambler. After doing some research, and having it confirmed by live chat, if im excluded on one of the brands that use the license then i should be excluded on any other on that license. I joined using identical details to that of the other casino im excluded from ([EDIT]). So I don’t know how this could be allowed. I shouldn't be able to create an account with identical details and deposit if im already excluded at the other casinos. When contacting Avalon they responded with ‘the license does not support cross-casino exclusions, unfortunately, we can not assist you in this case.’ And that ‘Spinia has been closed per your request just for account closure without any issues’. This is not correct, I told spinia I don’t want to have it opened due to gamling issues so I don’t know what reason they put on the closure but its not in my hands I was just happy the account was closed. It doesn’t seem right that they share a license but not sharing it for responsible gaming practices. I requested my deposits back but I was declined for the reason they don’t support cross-casino exclusions so I am reaching out to the MGA for your help. Thank you

I received a 100 euro bonus at Avalon, and as with all casinos you play your own money first. I won a cash amount, so I increased my bets thinking I was playing with my own money. I wanted to cash out but saw that I had to waddle anyway. I did this and left 1800 euros. My withdrawl was seized because I violated the maximum bet of 5 euros. Normally a bet above 5 euros is blocked, so not here. I won the amount of money won with a bet of 4 euros, but they still seized 1800 euros. this is not fair and i hope you can help me !!

I have mailed them with all the info needed to verify my account but they keep asking for ways that are not possible. A screenshot via Trustly showing my IBAN and name. I have nothing with Trustly except the only option to withdraw money from my Avalon78 account. So i can not make a screenshot from that. I did send them multiple from my own bankaccount which i used to transfer the deposits into my Avalon account but that is not correct by them. They truly are doing this on purpose and are looking for ways to screw with me. I am very angry and frustrated by this especially after losing a lot if money this weekend and i just want the little bit of MY left over money back. They make it impossible by that and they are not willing to change my old adress so it matches my current address. [EDIT] Worst treatment i have ever received by any company ever. I have all the communication and screenshots saved so if you like i could send them to you to see if i am correct or not