Amok Casino— player complaints: 10 in English

I have deposit to my Infiniza Limited Casino account 20,00 € on June 27 and 1,00 € on July 8.The casino has not credited these deposits to any of my accounts and does not want to return the money back to my bank account. I demand to have the money deposited into my Amok Casino account or withdrawn back to my bank account?

Hello! I am a person who rarely plays casino. Last week I made a deposit of 20 euros and won 700 euros. Amokcasino refuses to approve my withdrawal despite my comments that I submitted to support.

On September 27, I made a withdrawal of 110 euros, but have not received any money in my bank account yet. on Amok casino's site it still says initialised on the outlet. I have been in contact with their own support every day and they say that the problem has been forwarded for review, which is bullshit as everyone gives me different info and seems unaware of my case on the site. I have also not received an update via email as they promised to do.

I am lodging a formal, substantiated complaint against the casinos amok, refuel, and mountgold (Infiniza) due to numerous violations of their own Terms and Conditions and Subsidiary Legislation 538.08. ThePOGG derives its jurisdiction and authority from the Malta Gaming Authority Directive 5 of 2018, the Gaming Player Protection Regulations Subsidiary Legislation 538.08, and the Gaming Act, Chapter 538 of the Laws of Malta. As such, ThePOGG is duly authorized and empowered to scrutinize infractions of the Gaming Player Protection Regulations, Subsidiary Legislation 538.08. Consequently, a thorough review is both logically and consequentially mandated to ascertain whether the Terms and Conditions cited in this complaint are in violation of the Consumer Affairs Act (Articles 44 to 55) of Malta, as would be indicated by infringements of Article 10 and 11 of Subsidiary Legislation 538.08. PS: This information may be of interest to ThePOGG. With the approval of the MGA, I filed a complaint with the MCCAA in March 2023. In my complaint, I extensively elucidated that it constitutes a breach of Maltese law (Malta Consumer Protection Act) when casinos register and allow players from these countries (Switzerland, Austria, Germany...) without the requisite authorization or license. The MCCAA upheld my complaint at the end of July. I trust there is no need for me to expound on the potential implications of this decision for the Maltese gambling market. I would be happy to provide ThePOGG with my detailed, well-founded complaint against the Infiniza casinos and the decision of the MCCAA in PDF format. Thank you for reaching out and for your subsequent handling of my complaint.

Since the date of 2-19,I withdrew the profits,and to this day I have not received my money. I contacted them a lot,and every day they tell me that today you will receive it,and I wait and receive nothing

Good day Maybe you can help me with some non-binding advice. 7 months ago I filed a complaint with Infiniza LTD. Infiniza LTD is a Malta regulated casino. After the casino didn't respond to my complaint and subsequent messages, I filed a complaint with the casino's ADR. After 6 months I received the decision: The ADR Pardee Consulta came to the conclusion on December 15, 2021 that the casino had to refund me 21'800 EURO. Since the casino took no position on the case, presented no evidence and ignored all messages from ADR, it is automatically a non-binding decision by ADR. Is it really that simple? A casino need only ignore a complaint (over 5000 EURO). A casino need only ignore the messages of the ADR. A casino is not required to submit any statement or evidence. By means of silence, a decision of the ADR automatically becomes non-binding and as a result a casino never has to pay anything (through the tactic of silence and ignoring)? Kind regards & Happy New Year

I want Amok casino to refund all my deposits made after requesting documents. It's about 10607 Euro. I started playing on September 22, which I put in on several occasions and was not very lucky. At my last deposit of 4700 Euro I got the luck back and had 26K in profit. I took out 10K and it was paid immediately at once but when I won a little more and tried to take 25K more then the problems started. They asked ayy I would send documents to them which I did and since it was the weekend they started whining that the date on transactions is not from the 22nd but the 23rd of August. I tried to explain that in Sweden it is booked when it is everyday. [EDIT] on the support was very helpful and said he would fix it. But nothing happened. First the message that I would upload documents disappeared but then it reappeared. I sent everything I had but got no response from them. I tried on several occasions to withdraw my winnings but did not succeed and in the end I played the entire winnings. What irritates me is that it was okay for them that I put in more even though my documents were not approved but did not take anything out. I do not think this is the right way and not fair at all and you are serious so they would not allow me to deposit either. It should be on both sides that neither deposits nor withdrawals should apply before approving documents. As soon as I inserted, the message about uploading documents disappeared and as soon as I tried to take it out, it reappeared and I was not allowed to take anything out. I deposited a total of 18K with them. After a week of play, I got my cashback and notice regarding the documents was not there in a week, so when I won a little again and tried to withdraw, it started again that I was not allowed to withdraw. It had been more than 8 days and I did not receive a message or email for the part that my documents were not approved. I talked to the chat and tried to get an answer why they have not informed me that they needed more documents but never got a real answer. Okay I accept that I lost my profit of 26K efetrsom I was not allowed to withdraw it but what I demand that they pay back is 10607 euros are the deposits made after they demanded documents from me. I do not think they have the right to let me put but not take out. It's not fair at all and no other casino does that either. I have sent several emails to them and the company that owns Amok casino but have not received any response from them. It's not serious at all to do that way. As a player, I expect myself to feel safe playing at a casino [EDIT]. It's okay to deposit as much as you like but not withdraw winnings, it's not okay.

Hi it was in 01/09/2021 I got a bonus from amok casino meanwhile my account was closed and i couldnot deposite or play but i got a bonus my avcount was closed because behavior they are saying but it was also so much gambaling issue like losing 16000 euro in one night and more and more in theier sisterbrand mountgold and refuel casino Yeah they send me 5 euro bonus and i could see the bonus in my account i contact the live chat and the agen closed my account i have the evidence that she said i will close it now your not allowed to play and then when i asked her why i got bonus she said you filled your information wrong but i didnot And then another agent said you not filles your information at all But all was right and they not respond to my complain when i send it to them and when they send me the bonus it start a fire in my mind and i atart to play again and i have lost about 1500 euro i have all the evidence you need and i can provide i have films from chats picture and everything

I deposited 1K, got error page (sorry I dont have the screen shot it was too fast) my money was sent to them but never got money into Amok account, never came back into my bank neither, no idea where it went. Will not deposit or play more until problem is resolve. Site seems to have lots of bugs and errors

Saved all the logs they promissed mg to fix it when I was wanting tvwidrawl vut ut took weekend do after i was up to 1100 ive had enough. 100% scam