All Wins Casino— player complaints: 8 in English

I made a withdrawal which was verified 15th jan.it should of been in my bank 3 to 5 days. When i never received it i contacted via email with no response apart from automated. I have been on live chat nearly daily to be ignored then chat ended. On numerous chats i was told yes a few days it will be there. When i originally made withdrawal i only got choice of one of cards i deposited with which isnt a problem. Then i was told it was my credit card it would go to which wasnt an option when i made withdrawal? Then 3 days ago they said no they voided the withdrawal and refunded me it even I asked for my account to be closed. I got email today saying they payed it to my account which they havnt. Please pleasr help i am at my wits end and have wasted hours trying to get my money back the treatment i have received is shocking i only hope this is the right department as they would not give me any information on who governs there site kind regards [EDIT]

Withdrawal payment not received Requested in November 2019 Casino claiming payment sent My bank has done a trace & there’s no payment.

my current balance is around 19400 eur .I put threw a withdrawal of 4900 as I already withdrew 100 eur . to receive a email offering me a one off payment of 6000 eur in exchange for my account balace 19400 eur or 1000 eur a week . I do not wish to have either .I wish to withdraw 5000 eur every 30 days as per t&cs . but the manager isnt happy with this and will only send me 1000£ for every withdrawal. I've ask to speak to his superior but been totally ignored on this subject . I have not had a issue with any other casino owned by topia so I can only assume he is being incredibly difficult. The managers name is [EDIT].

Hi. ​​​​​ I contact you regarding my playing with you and your sister pages. I have a serious gambling addiction and have struggled with it for a while. In Sweden I have asked for suspension completely from games. After being completely suspended and game-free in Sweden for a while, my playing began again. This is after I received the majority of emails and offers from various casinos within your group during the spring of 2019. Which triggered me to relapse into my addiction. I opened an account with White Lion, which had a Swedish-speaking website that is considered to be aimed at Swedish players. Since I have an addiction basically, my deposits escalated, while the casino gave me various rewards and bonuses for my deposits. In just a few days I had lost a sum of 10,000 euros. More than 100,000 Swedish kronor. I then contacted the casino and told about my addiction and how sorry I was. The casino did not want to help me in the form of any deposit back. They helped me block me related to gambling addiction 13 / 8-2019 Shortly after that, I was able to continue playing at another casino in the same group that had also sent me emails about offers. This website was also in Swedish and the support spoke Swedish. My addiction, which was then fully active, led me to play again equal amounts. The casino was a sister site to white lion, with the same license. had chosen to notblock me even though my problem was noticed by white lion on 13/8. Allwins, like White Lion gave me various bonuses and rewards for my deposits and I became "VIP". After a few days, I chose to contact the support again and report my abuse. This time too, the casino did not want to help me get my money back, but blocked me again. After that, I received diary email from Casino Dingo, which is owned by the same group. They offer me bonuses and try to get me to play with them. The Swedish Gaming Act, which was introduced in 2019, does not allow a casino without a Swedish license to target Swedish players. It is not allowed by the Casino to market itself in Sweden, send email to Swedish players, it is not allowed to distribute bonuses or rewards to Swedish players. As a Swedish player, I have fulfilled my duties towards Swedish laws and regulations. I have followed the laws and regulations of Curacao. The casino has directly violated the laws that exist to protect Swedish players. Nor have they shown any responsibility to protect players against an addiction. On the contrary, they encourage more games. The casino's actions, lack of respect and violations of the law have triggered a gambling addiction again and big money has been lost, which in turn creates immediate problems in the everyday life of the vulnerable player. What I am saying now is the whole truth, several players have been exposed to the same thing with the same casino. Sweden has chosen to review and investigate the information. The result turned out to be true. The companies have broken the laws and have not respected the players. In December, a Swedish decision was made that TOPIA SULUTIONS is prohibited from providing games in Sweden. with immediate effect. Assuming that as a player I have been exposed by the company and suffered consequences of the companies' actions, I am entitled to and I immediately request all my deposits back from Allwins Casino. none of the casinos want to answer me or confirm my complaint / request. have contacted them several times via chat and email.

Hi there an needing some help I deposited on all wins casino on Saturday 23rd of November I did quite few through the moring and won 2500 euros so I put in withdraw 2500 got an email day later saying they need docmenats which I have sent I still continued to deposit money on there website why's this withdraw was pennding on sending emails to see how long they would take for my withdraw and wasent getting no emails back so I was back and forth to live chat telling me to wait then on wedensday i did phone vercation then on Thursday I got email saying my funds had been approved in the Thursday thought great still sending more emails as it said pending so over weekend I spoke to live chat again they said it would be done Monday by finace team the it's 1 to 5 days then this afternoon I get an email now saying my docmeants aren't clear enough bere in mind the Email they sent me Thursday said been approved I've been putting 100s on all week as well now saying need resend it all ivy been in bank got every thing they need and will resend but feel like there trying not to pay me so frustrating as they don't reply to u unlees they need u they don't have a problem with me depositing every day i have all stuff they sent me on my phone plz can u help thanks [EDIT]

I withdrawn 800euro on the 14.10 and sent required documentation and phone verification. My withdrawal is still pending not getting any answers on live chat about when my withdrawal will be processed.

I would like to request assistance with All Wins Casino. On September 4th, 2019 I joined this casino and deposited four times for a total amount of 600 euros. Luckily on my fourth deposit I won a sum of 797.50 Euros which is the amount in dispute. On September 15th, I noticed an e-mail from them in my junk folder which was sent on Sept 6th. The email asked me to complete a phone verification for my withdrawal after sending in all my verification documents. They told me they called without warning , and the call went straight to voice mail which is totally normal when I am at work where cell phone rules are strict. They then told me to go on live chat and request a call on the spot. My withdrawal was then returned to my account which is totally understandable. Everything has been smooth with this casino until I took time from work to be home early enough to get on Live chat when they were open. Due to being from Canada I have a different time zone from them so I had to make an extra effort to be home on chat and catch them ONLINE. Eight days ago on September 30th I took time from work again to make it home and actually caught them online. I quickly explained to the live chat agent that i needed a phone verification. Surely A male Agent called me moments later to ask me questions like My name, date of birth, e-mail and title of casino slot game played. Then I asked the agent if we were done and he said yes and my withdrawal would be paid shortly. October 3rd instead of receiving payment i receive yet another e-mail telling me my withdrawal has been declined as a phone verification has not been made. Furious as i was, i went on live chat to explain to the agent that the phone verification was already done. In reply i was told " A phone verification is required" I explained once more that i had spoken to an agent on the phone already. In reply i was told " A phone verification is required" As if i was talking to a robot. I was told ThePogg was the place to go when needing assistance with Casinos. Thank you in advance for taking the time in reading my complaint.

This site is abusing the no deposit bonus promotion. They gave me a 100 euro bonus instead of the 100 free spins they promoted, wagered the 30x required playthrough and then they gave me the 100 free spins I did not receive in the start and I could not reject, only to increase the playthrough required and to top it all off he demanded that I needed to deposit and wager that too in order to wihdraw violating the no deposit bonus rules... I hope this casino gets investigated and blacklisted, just wasted my time and probably money if I wanted to deposit in this disgusting casino. The support does not know english, like they hired a 12 year old for a support and he claims himself VIP. I hope you guys investigate and blacklist this casino or shut down so other players don't get hooked by their scam. Kind regards, [EDIT]