All Slots— player complaints: 16 in English

July2021 till now my withdrawal of $230 been pending, I submitted all documents necessary and they have been verified. They close my account with not telling me reason. After many times of asking me to send documents they finally got it all sorted out, but still taking them to get back to me with update or payout I haven’t heard from them even if I send them a message almost through all department, on weekly base but they fail to reply. I want my money. This is same issue I have with ruby fortune I have withdrawals almost exactly same date. Maybe couple days apart but both account has shot down and withdrawals is being held for who knows what reason I ask they cannot tell me. I asked for a department where I can call and speak to instead of chat and email they couldn’t provide either. Worst of all they fail to send me an update or reasons to what’s taking so long. I think are are avoiding or refusing to communicate. Think this is very un fair and unprofessional. I want my money if not then refund all the deposit I made across fortune lounge casino using the same methods and refund the ballance I have left in my lobby it’s how it’s supposed to be done.

My visa debit was stolen on the 7th of December 2020 NZ time, and unauthorised transactions to Bayton Ltd 2 was made from my stolen Visa Debit. ANZ bank are investigating this matter and I have also been told to make contact with you personally aswell.

Delayed now six weeks or more excise after excuse now they have locked me out of my account again for a third time without any reason and also have told me they couldn’t pay my funds back onto my card which is a load of shit they have entered my details like my address and name order incorrectly I have asked them repeatedly to correct my details and they ignore my requests

Its with a frustrated heart that I did not read your recommendations first. I won 1000.00 withdrew request May 11th still waiting and they are saying i did a stop payment through my bank but I made all payments through IDebit and have all the transactions that say successful, I also have winnings withe them currently but my bonus will go down to 250.00 one day and the next day I go to play and its back up to $450. I have made multiple requests and they wont release it

I had an withdrawal of $3500 since february 22 until now i havent received it yet.! 2weeks ago they told me that all documents that ive been submited its been approved that i will be receiving my winnings within 24 hour frame so 24 hour just lapse.. until now i havent received it yet just talk to them again they said that my account placed on hold?! Thys insane..!!! Due to echeck returns.. when i played in all slots i used the echecks to deposite money.. worth $750 after 3 dYs there already get in my account and it has been cleared.. and now they just telling me now that they hold my account.. they even confirm that echeck already went through so now..there saying that there must be echeck returns.' Thats impossible and uneexceeptable!!! Im so frustrating to getting my winnings!! Take note this is not a million dollar amount its only $3500 i dont know why its taking awhile to process it they keep saying still on processing department!! This is crazzyy if they already approved my documents why its taking too much days ib processing department!!! Its 2019 noww come on wake up!!!' Im so dissapointed!! Regarding this matter i just want my winnings!!! You guys are great and i still loved to plau to this casino!! If this matter wont solved i woll need to get a ticket complain regarding this matter..!!!!

I submitted documents for verifying on the 28/12/17. 10 days later I questioned in chat when my documents would be approved. Twice they gave me timelines they didn't keep and now they say my password is incorrect and they won't send a reset password link. Have screenshots of pending documents and conversations.

I made 2 paiments of 24$ yesterday night and they took 3 paiments of 24$. I called them about it and they said that i made 3 paiments wich is a lie!!I am not rich i can not afford to spend a lot of money 2 paiments was already to much in my budget i just wanted to play a little bit, there is no way that i would have made that third paiment!! I just want my 24$ back!! Thank you!

I deposited 20k and won 47000. Went immediately onto live chat and requested that my account be locked until after my full payout was processed. I received confirmation email stating that the payout would be processed and my account would remain locked until after my full payout was processed. Advised customer service online chat I can't risk to play anymore online or afford to lose my payout and make subsequent deposits. Received email confirmation that my request to lock account until after payment is made. I logged into my account 2 days later to ask for my account to be unlocked again assuming that my payout was flushed and no longer pending. They unlocked my account while my withdrawal was still being processed and I play and lost 47k plus 19k more. Tied to get refund but they refuse. I have been onto live chat and asked about policies and procedures and have confirmed in chat that they are responsible for putting notes on the account to prevent it from being reopened, that would set deposit limit to 0.00 and that if a customer request for this service they are unable to reopen the account prior to the full payment being processed even if the customer request for the account to be unlocked. They refuse to refund or mediate directly with me. I have all copies of communication request and chats but still no luck with resolution

After 5 weeks of sending documents I have already sent through numerous times I get a responded saying they never received them. I have spoken to pittbosses time after time and they tell me it's in review and I need to wait 24-48 hours for approval. From each person the story changes, I've been told it's been paid, then it's in the payment department now I'm being told they haven't received the documents. Thank you

I have sent all requested documents containg id utility bills bank statements and signed authorisations documents and everytime i send all the required information i receive the same email telling me to provide the very documents i had just sent i go into the account and the live chat support tell me my funds are confiscated to security department im only nottified of this via live chat

Refused and Locked account due to breached t&c more than one person in household has an account. When opening account if email has already been used it does not allow you to open account. Why then does it not do the same when address has been used?? Only when I win this money fair and square the security department has found the breach. They knowingly opened the account to received deposits and only when large win was won they locked account.

Welcome Pogg, I was advised to you as an authoritative person. About you good feedback to solve the problems with the casino. So I decided to contact you. To my surprise I have a problem with a good casino allslots. I will never violate the rights of the casino, but this time the security department service thought otherwise. I won 260 gbp. Put money cashing and waited 5 days, no response has been received and I have decided to contact support, where I just said strange for me personally the reason for blocking: You have duplicate accounts. But I'm an honest man I can assure you that no additional accounts I had. Please help me in solving this problem. my mail casino: [EDIT]

I play all slot casino I win 2,443E but my account has been block. I already sent them the email for ask the reason but they don't reply any email to me. And I want to know how I can do to get the respond.

I have became customer of all slots casino on 30 June 2014. I have made since then 6 deposits of a total amount of 2400 €. The last deposit was of 800 € (on 28.07. 2014) on which I have received a bonus of 40%. After playing, my final balance was 5000 € ( I have complied with all regulations for the bonus). I didn't withdraw the money and left them in my account in order to play some more in the future. At one point of time my balance became 4500 €. On 24.09.2014 I wanted to play again but couldn't log in because my account was locked. I talked to live chat to see what happened and they told me that my account was closed and it will remain closed due to some " discrepancies" that the security team found. I couldn't find any more details and I asked them what will happen with my balance and they said that the balance will be lost. There are several problems here. First, my account (with a balance of 4500 €) was closed with no further notice. It is so frustrating not even being informed that your account is closed and money confiscated. Second, I can’t figure out what kind of “discrepancies” the security team found since they never asked me to send any kind of documents. I have checked for this kind of request; the only mail I found was one telling me to confirm my phone number. As a resolution to this case, I would like them to take this case seriously and conduct a thorough investigation regarding my account and come up with plausible reasons for closing it and confiscating the money. Also, I would like to receive my deposits back, because if there was any "discrepancy" with my account, there should have been same "discrepancy" when I deposited. P.S. I have also made several complaints with the Lotteries and Gaming Authority from which the casino got its license, but it's been 2 months and still didn't received any answer from them, just that they will look into the matter. Last month I tried to contact them again but with no luck. Thanks for listening! [EDIT] email: [EDIT] casino username: [EDIT]

I've sent my documents numerous times including to the manager, but so far, they haven't been verified.

Hello everyone,<br> <br> I just had a rather unpleasant experience with All Slots... not sure if it is all my fault however and would appreciate your opinions on this.<br> <br> I made three consecutive deposits there, planning to try and win back the money from my intial deposit by the other two without bonuses. I found that these were credited later on, during the play of my 3rd deposit without any notice. After winning a bit back, suddenly Immediately noticed my balance went up for 40-50 without hitting big. So i checked my bonus balance and found a bonus for the second (and lost) deposit as well as a bonus for my third one in my account. I immediately contacted customer support and this is what they told me:<br> <br> <br> --------------------------------------------------------------------------------<br> You are now chatting with Nadine<br> --------------------------------------------------------------------------------<br> <br> Nadine: Hi, I’m Nadine from the Live Chat support, how may I assist you?<br> Me: Hello Nadine<br> Nadine: Hello, how may I help you?<br> Me: I just got another bonus, that I didn't call for during play<br> Me: please remove that<br> Nadine: I will be happy to check this for you. May I please have your casino account number and full name?<br> Me: ASHXXXXXXXXXXXX<br> Me: XXXXXXX XXXXXXXX<br> Nadine: Thank you.<br> Nadine: One moment please.<br> Me: sure<br> Nadine: Thank you for waiting.<br> Nadine: I can see that you were credited with the second and third deposit bonus as per the Welcome Package.<br> Nadine: We cannot remove bonuses once they have been credited. This is stated clearly in the terms and conditions of the welcome bonus. You can choose to opt out of the rest of the welcome package which is the 4th deposit bonus.<br> Nadine: Are you there?<br> Me: yes<br> Me: i just read the terms<br> Nadine: Is there anything else I can assist you with?<br> Me: is this "The First-Deposit Bonus cannot be removed once it has been credited." the term you were pointing at?<br> Nadine: Yes.<br> Me: doesn't this xplicitly refer to the first deposit bonus instead of the whole welcome package?<br> Nadine: You can choose to opt out of the rest of the Welcome Package, however any bonus that has already been credited to your account cannot be removed. This is as per the regular terms and conditions of the casino.<br> Me: When an Eligible New Player receives a Welcome Package bonus, the player’s maximum wager is limited to 20% of the total amount an Eligible New Player deposits and receives in subsequent bonuses, up to 10 credits. This limitation applies until the Welcome Package bonus is completed in one of the following ways:<br> The player meets the play-through requirements (as defined below) on the bonus.<br> The player loses the bonus and then makes a deposit.<br> The bonus is manually removed by casino support.<br> <br> Me: this completely reads different to me<br> Nadine: The part of the terms and conditions that says 'The bonus is manually removed by casino support.' is only done by when the casino management makes the decision to. This is only done in special cases. For example, if a player decides to close an account, then any bonus balance is removed. Or if the player has not played the bonus within 30 days, then the bonuses are removed. This done by the discretion of the casino management.<br> Nadine: In this case however, we cannot remove any bonus that was already credited to an account. You had the option to opt out of the rest of the welcome package.<br> Nadine: You still have the option to opt out of the 4th deposit bonus.<br> Me: I see, well thanks for your assistance nevertheless. Don't think there's any need to opt out from the 4th deposit bonus however<br> ------------<br> <br> While I have to admit that i didn't read the terms carefully upfront (checked accreditation status, wagering requirement and cashabilty of bonus) they didn't make too much sense to me afterwards anyway.<br> <br> However, I find it highly disturbing to credit bonuses with a wagering requirement attached after a player won and declare them as unremovable once credited. What do you think about this?<br> <br> Best regards<br> dingdingding<br> <br> <a href="https://www.casinomeister.com/online-casinos/reviews/all-slots/" class="link link--internal"><b>Find our honest and detailed review for All Slots Casino here.</b></a>