7Bit— player complaints: 10 in English

I have been trying to cash out my winnings from 7bit casino since October 22 and does not want to pay out anything. They keep rejecting my withdrawal sending me emails automated messages that give me no information about what’s going o. the fact that I made so many deposits without winning anything, and I finally do win and the casino does not want to pay out and they don’t give me any information on why I think I’m being scammed. Something needs to happen ASAP. This is not fair to me as a valid player. They have paid out one other time back in July I have pictures of my account would you like me to send

I hope this letter finds you well. I am writing to express my extreme dissatisfaction and frustration regarding an unresolved issue with a recent IBAN transaction that I conducted on I hope this letter finds you well. I am writing to express my extreme dissatisfaction and frustration regarding an unresolved issue with a recent IBAN transaction that I conducted on 03.july.2023 at your web casino. I am disheartened to inform you that despite the approval of the transaction, the money has not arrived in my account, even though it has been nearly two months since the transaction took place. at your web casino. I am disheartened to inform you that despite the approval of the transaction, the money has not arrived in my account, even though it has been nearly two months since the transaction took place.

So a couple days ago I was playing on 7bit casino I was given 50 free spins as part as a deposit bonus.So I win around 2000 Dollars on free spins. So as I’m doing the ridiculous 40x play through I notice that even though I’m playing the bonus wagering games none of them are taking off from my play through. Now that little experiment alone has cost me around 500 dolllars as now I’m down to about 1500. I decide to take a break and go and order groceries online so I can also prove I wasn’t even on the site because that’s comes next in the story. I go back to play and all my money is gone from my bonus. So I ask customer service before I play anything what’s going on where’s my bonus money at ? [EDIT] tells me oh I canceled it! What the ***** my heart sank because I knew then and there they were gonna burn me out of my winnings! So I say I didn’t cancel it I haven’t even been online I can prove it can you show me the ip address it was canceled from because it’s not showing up in my transaction history either that I canceled it. No she says you canceled be more careful next time! What ?? Like why would I cancel the bonus I was up 1500 dollars on? She won’t let me talk to anyone else absolutely refuses to transfer me to a supervisor which I have it all documented and keeps telling me I canceled but can’t show me where and what address it canceled from. So the next day I ask again get the same run around from [EDIT] this time telling me I canceled it then all of a sudden they are have issues with their chat and he will get back to me via email. So I wait another day and I get a email basically telling me the same thing I canceled it and they are t gonna do nothing about it. Like it could be a software glitch but I think at this point it was intentional on their part like how many other people have they done this too? I really needed that money and for them just yo take it back from me for no reason is just wrong!! Keep in mind I haven’t violated any rules and was actually a loyal customer of theirs for years till this. So players beware I wouldn’t spend time or money here because you could be next anyone could and they’ll just tell you you canceled it when you know D am well you didn’t . So my goal is to make sure this doesn’t happen to anyone else and try to shut them down it isn’t right what they are doing I won that money fair and square and they should return it and let me finish my play through like I was but don’t think that’s gonna happen I want their code to be looked at I’m sure it will be found to be malicious and I’m sure I’m not the only one I can prove I wasn’t even online at the time of it being canceled but they won’t even hear that they canceled it plain and simple why would I give back 1500 dollars they are wrong

I have proof that this casinos games were repeating the same patterns over and over again. They [EDIT] me the whole way and gave me [EDIT] credentials. I have a video on the whole thing and all the transcripts of them trying to [EDIT] me further. I also have screen shots of the slot being rigged.

Hello, everyone who reads this [EDIT]. The casino is at the very top of the rating of some forums, but nevertheless, this does not prevent it from cheating the player . And as I consider a violation of the license. Including inventing non-existing rules. In order: I have been playing since the spring of this year :13 deposits and 2 withdrawals, respectively, 41291rubley deposit and 5300 rubles withdrawal. Be sure to familiarize yourself with the rules of the casino before registering , read through the translator and accepted.(since now it is better to read it once than to prove something later). I play a lot of places,in different casinos. Recently, I often buy a bonus round in the Tropicool slot from the ELK provider, for 10k. rub, for 4k rub. The situation is as follows: September 12. I decided to buy a bonus round in this slot at 7Bit casino. I made a deposit of 4500 rubles. I went to the slot, I played 100 rubles :5 spins, for checking (Internet connection). I go to the purchase of the bonus function for 4k, I buy it and a sign appears "YOU HAVE REACHED YOUR GAME LIMIT". I didn't understand... I go again, and again the same thing. I am contacting support… The support looked and said, everything works correctly, clean the cache and cookies,restart the device and buy again. I did everything as the operator advised, the problem did not disappear.... I turn back to the chat, the operator already answers me that they have: when playing for their own money, the maximum bet is 3500 rubles… I was already confused, I think the operator is delusional or something!?. I'm telling you what I've read your rules about , there was nothing like this and there is no such thing. I play for my own money as I want. I ask them to point out to me the point of the rules where it is indicated, for familiarization (I have read it and I know that there is no such thing there). Initially, the operator replied that you will receive an answer for review by mail ,here's what I received after about 7 hours: here is such an " extended and voluminous answer” I attach a screenshot with the number - A1. Back to the chat: I write to the operator that the deposit was made only because of the purchase of this bonus and no more. I ask them to approve the withdrawal of my deposit without turnover x3. To which I receive a refusal and complete unwillingness, to bring me these restrictions in their own rules for review. These are my funds and I can play as I like, maybe I would take a risk and make a deposit of 100,000 rubles. For purchases of bonuses and that I would have to win back my x3 deposit in manual mode and eventually lose!? They invented non-existent nonsense on the move. The License and Rules undermine the basis of the foundations of licensed casinos . And actually : here I already see a violation of the licensee's rules. License No. 8048/JAZ In general, the point of the rules was not shown, the nerves and mood were spoiled, their official one. earnings were lost, an hour and a half in the chat in an empty one. As a result, the deposit was lost very quickly (in those slots where I was not going at all). It turns out that during all this time, I was deceived and misled as a player: from the moment of registration (when I got acquainted with the rules), because if this was specified in the rules “The maximum bet is 3500 rubles when playing on my own funds".(I apply their rules from the original to the proofs). I would never play and register at such a casino. With such restrictions, it's just ridiculous 3500 rubles, 40.78 EUR The maximum bet in the casino. It is a pure coincidence that I did not make large deposits such as 45k,50k,75k. Since I didn't really like the behavior of the slots and the recoil. For this reason, I was afraid to make a lot. And today I decided to play on the purchase of a bonus round. It's good that I made a little bit again. To their letter about the internal rules of the casino, where there are only five words that the maximum bet is 3500 rubles, 40.78 EUR. I sent a response(screenshot A2):. In general: With casinos, everything is clear that they are engaged in deception and fiction, arbitrariness and undermining the ENTIRE line of casinos under License License No. 8048/JAZ. And these are quite well-known casinos in the top ratings(I will not voice them here, of course, you know them yourself). Inform the licensee about this absolutely Terrible case of fraud from the moment of registration to this day. The casino initially omitted these restrictions, misled me, from the first day of my registration, lost my trust and shook my faith in the Casino License, before blocking my account (only in case of full payment), I demand :the return of all my deposits from the moment of registration, minus payments, namely 35991 rubles(417.94 EUR) to my gaming account or my electronic wallet. Since all of them were made on fraudulent terms that violate both the License and the rights of the player, Plus 20,000 rubles (232.25 EUR) compensation for today (for fraud,nerves, draining the deposit, time spent on correspondence with the chat, registration of a claim, correspondence by mail) since during this time that I was dealing with this issue,half a day I suffered financial losses in the amount of 20,000 rubles(232.25 EUR).( My daily earnings are 30,000 rubles, 348.37 EUR). I had to postpone my earnings and spend all my time solving this problem. Since-such actions of the casino as deliberate omission or deliberate rules (their own conclusions). It is impossible in any case to leave without attention(punishment) and postpone for later. I believe that the casino should return it to me immediately:all deposits plus compensation, since the deposits were made on fraudulent terms by the casino and when accepting registration at the 7Bit casino, I signed up, accepted the terms(by checking the box) and agreed to completely different terms of the game . Therefore, all deposits made by me are subject to refund. Total: 55.991 rubles( 650.19 EUR). The requirement to return my deposits is due to the fact that the contract is an agreement(rules) which I accepted at registration does not contain anything like this.Consequently, all the deposits made by me were made on completely different terms of the game, and the fraud was discovered by accident .Thus, my acceptance of the rules during registration is fundamental and it is necessary to take them into account, and not from empty words. Therefore ,all funds deposited by the player, minus 5,300 rubles, are canceled and are obliged to return two withdrawals. This is a gross violation on the part of the casino, the rules of the platform, the license and generally accepted norms,the rights of the player and, of course, an attempt to evade responsibility. What is unacceptable in the field of Gambling.

I have been playing at 7BitCasino for about three weeks now. About a week ago, I won $700 and submitted a cash out request, which they rejected, stating that I needed to submit verification documents, including an identification card and proof of address. I sent them my U.S. passport and a utlity bill. They accepted the verification documents and instructed me to resubmit the cashout request. I did as requested and the casino paid my winnings within about an hour via Bitcoin. Fast forward about a week and a further $400 in deposits. Today, I won $2,000+ on one of the slots. So I submitted a cash out request. After about six hours, I opened a live chat to ask about the delay, since they claim to be instant. Without a word, they terminated my session and disabled my account. Now they are claiming that they do not accept U.S. players, even though they verified my account before I cashed out the first time. In fact, their live chat agent confirmed at the time that everything was fine. She literally said "everything was fine" when I asked if my documents were okay. And then they paid the cashout, and continued to accept further deposits. It was only when I won 0.3 BTC and attempted to cashout that they started claiming invalid jurisdiction. I registered a complaint with them and they offered to refund the money deposited since the first cashout. They even reopened my account so that I could submit a new cashout request. When I decided to accept that offer, they closed the account again before I could do so and now they are claiming that I have "profited" 0.05 BTC overall since registering, so they won't be refunding anything at all. I have a full record of all correspondences with these thugs but it seems to be of no use. I literally cannot believe this unethical, shady behavior. It is theft, plain and simple. I don't think there is much I can do but I wanted to be sure to warn EVERYONE out there, regardless of where you are, do not play at this casino. They will rip you off eventually.

I was told that because I had multiple accounts,I could continue to play but couldn't receive bonuses. I logged in through Google and won 0.03 btc and they cancelled my withdrawal request and asked for verification of account although I used hitcoin. I did and they closed my account and confiscated my winnings for having duplicate accounts. I logged into my account under [email protected] and asked them again if what they told me was correct and they said that is right. Their system detects my account was a duplicate because otherwise I'd of gotten a first deposit bonus. Other casinos lock your account when it detects this. I deposited a fair bit on my account that isn't closed. To win some of it back was awesome. To have it confiscated after depositing under false pretences is not fair. If what they told me they closed my account was is true why was I alllowed to deposit when their system detected I was using a duplicate account , it will allow me to pay but not vice versa? I didn't abuse anything, I just deposited hoping to win enough money for last month's rent in time and I did but now I am back to worrying. Can't they be reasonable and at least pay out the winnings after all the money I've deposited ? I'd be very grateful if they could. Thanks for your time

Hey there, I played on 10th May 2019 at 7bit and won an higher amount at 7bit Casino. My bonus is wagered and my account is verified. I used my credit card for deposit, so they only offered me that method to withdraw what is fine for me. I requested it and during that process an error occured. I tried to withdraw my funds again and I had to realize that the credit card withdrawal option was gone. I thought that might be just a bug so I contacted the live chat and from now on everything went south! The first one from livechat didn't even listen and gave me the "clear cache and cookies..:" speech. A day after I got someone who listened to my issue and told me to get back to me via email. Roughly a week later I still haven't received an email so I contacted the livechat again. After I had to explain the entire situation again, I've got transfered to the supervisor. Old story, they will contact me via email. After a third time of this process I finally received an email with instructions what to do. I had to send them a screenshot what I did and I've got told that that they get back to me via email (obviously). This is roughly 1,5 weeks ago from now on and nothing happened. Since them they are telling me that it is an technical issue and the manager has to find a solution and they get back to me. 7bit Casino is not interested in giving me an update about the entire situation at all, they can't give me a timeframe or give me at least the feeling that they are really working on a solution. Everytime when I am contacting them I need to explain the entire story over and over again to listen to the same old story "this is a technical issue and the manager...". I am highly concerned that 7bit Casino is not even trying to solve my problem and won't pay out my funds of roughly 2500€. I tried everything to help them, I have been responsive and showed a lot of patience in this matter. I don't know any further and hope for third party assistance. Thank you!

I requested that my account be closed for a permanent exclusion. VIP manager emailed me and offered to reopen my account with a sister casino.

I am a US player living abroad. I have played on their room, and hit a large win on dead or alive (over 10,000 euro). I cashed out their maximum 5,000 Euro, keeping 4,300 euro on the site, and have been denied: Dear [EDIT], I hope you are doing fine. After you have submitted us your documents, we found out that you are US citizen. I would like you to consider the situation as it is. According to our terms, that you have accepted upon registration, US citizens are not allowed to wager real money with us. Secondly, US is not in the list of countries that you can choose in your players profile. Verification of documents have been requested due to p.4.3.4 of our Terms and Conditions. Since you have uploaded the ID of US citizen, we can`t provide you with casino services. Your initial deposit will be refunded back to you. However, I understand that the situation might be unpleasent. What I can do for you, is to cover this inconvenience with the compensation. Let me know how if you would consider it appropriate Best regards, [EDIT] 7BitCasino Play responsibly I had 5000 pending euro cashout, and 4,300 euro in my balance on the site. He says the TOS clearly restrict US citizens, but they have very vague terms that are not at all clear of this, and I have never had any issues whatsoever on the many casinos I have been a member of. here is the TOS he refers to: If you are a player from Spain, UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins. this is at best vague and unclear. I interpret this as "if you in the US, Spain or UK, you cannot connect to our severs and place real money wagers with us". It definitely does not clearly state that US citizens, even if living abroad, providing proof of residence abroad, and playing from their home abroad, are excluded entirely. Dear [EDIT], There is a clear restriction which is described in our T&C's that you have accepted. It says 'players from the US are not allowed to make real money wagering'. We have no relations to your current or future location, we just request your ID which is regular procedure. However, I am really pleased that your best gaming experience happened with us. And I really would like to keep it good. So, right now I need a day or two to find a solution that will suit both sides. On Monday at least I will get in touch with you and hopefully we will figure it out in the way that suits both sides. Now, you are free to withdraw your initial deposit. But, once again, on Monday at least I will get back to you and we will find the best way. Can we work this way? Is it OK for you if I call you on [EDIT]? Best regards, [EDIT] I have logged in to see my balance now adjusted to 1000 euro from 4,300 euro, and my 5000 euro cashout "discarded". I would like to be paid in full. The site should re-write their terms of service to either explicitly exclude all US citizens, or state whether this is dependent upon location of the player and their resident location. If that is not possible, some advice would be greatly appreciated on how to deal with the upcoming call, and what sort of "offer" I should accept. incase interested, here are some non-hyperlinked links to screenshots of cashout and adjusted balance. [EDIT] [EDIT] I am at their mercy, and this is a huge amount of money to me. Any help/advice would be greatly appreciated!