777— player complaints: 5 in English

I paid $20 to play a game on pog777 and I won $105 when I asked the operator to cash me out the operator said for me to wait 72 hours before I can get paid and then the operator blocked me and now the money still on the game how would I be able to get my money off the game cuz I want it fair and square

Withdraw fail in my two I'd still not came y I don't its processing

I joined 777.com (888 group) on 20/05/2020 and made several large deposits totally £910.00. My account was then suspended. I tried contacting them by phone and email to no avail. I found an email from them in my spam folder which was received just after joining saying that my registration details matched someone else's but they still allowed me to deposit large sums. A week later they finally emailed me saying they will not refund me on the grounds that the details I submitted differ from another account with 888 which was blocked. This is incorrect. 888 are aware that the details I submitted are myself. I registered the new account using the following details My Name: [EDIT] as provided to 888 in November for another similar dispute in which I was refunded and to which they corresponded to me via. I feel that it is irresponsible of 888 to allow me to gamble large amounts knowing that I am a problem gambler then suspend my account after letting me do so. I would like a full refund of my deposits. I can provide a screenshot of an email sent to the email address I registered with on this account which was sent in November 2019 which is proof that 888 hold all of my details on file should you require it. I had a relapse of problem gambling during the lockdown and I am also suffering some mental health issues and I would really appreciate The Poggs help in this matter. Kind regards,

Casino is 777.be. I joined casino in late December 2018. Requested a E1,200 withdrawal on 30 December 2018. Provided photo ID and proof of address as requested over next 3-4 days. Provided copy of bank statement more than once to support wire transfer. Sent on both 5 Jan and 6 Jan. Then received email on 6 January 2019 saying they needed to call me on ph number provided in order to do final validation. They then email over next few days saying they cannot contact me on number provided, that there must be connection problems and ask me to provide other contact numbers. I have now provided 3 legitimate phone numbers and I have not received one call from 777.be. I have no issues receiving calls from any other casino/person so there is no problem with my phone. I have had no missed calls on 2 of the 3 numbers provided. 777.be are saying they have tried to call me over 10 times on various numbers. I am at a loss to understand how this can be the case when I have no missed calls. I am receiving daily emails from 777 saying they have/are trying to call me but there is connection problems. Please help me resolve this.

I suffer from a compulsive gaming addiction. I have had a long history with 888 holdings plc, who failed to protect vulnerable players by allowing them to gamble while excluded, which resulted in criminal activity and were fined by the gambling commission. In 2017 I was one of the people they failed to protect since 2011. I had to go through eCOGRA to get my deposits back and it was a long process which was resolved in 2017. In June 2018, I registered with gamstop to help me with my gambling addiction. However, in November 2018, I was able to create an account on Club 777, not realising it was a 888 holdings website./p> I deposited £300 and then my account got suspended. When I contacted customer service they confirmed that I had been excluded. I contacted club 777 manager asking why I had been allowed to deposit when I was permanently excluded and requested to have the deposits of £300 returned to me as I should not have been allowed to gamble/ deposit on their sites. As a person with gambling issues, I could not remember which sites I excluded myself from/ belonged to which group. When creating the account I used the same details as previously used on their other site- full name, date of birth, postal address and even the same phone number. However, I was accused of using a different email address when signing up and using a different name- I checked my details and I missed the 'e' in cathey which was a typo when I signed up. In regards to my email- I made the deposits using my old email with paypal, which is already on their system and in the list that they had sent me, which was permanently banned a year ago. I would not have used different details intentionally for one simple reason- if I had won I would not have been able to withdraw my winnings as I would have failed security. (As they only verify your details when you wish to withdraw money)... I do not think that 888 holdings take responsible gambling seriously or they would have asked players to send id documents prior to making a deposit/ verify their details. Their system should be able to detect an excluded player and automatically block that player. Also I could be a victim of fraud using the same details. Surely, if the last name, date of birth, postal address and exact same phone number match- further security should be carried out by club 777, in order to verify that player, to prevent fraud and to protect vulnerable players. I asked for a list of accounts with 888 and all my details were on that list including my 'so called' different details that were used all linked to the same ID. Since 888 have failed to protect me again- I require 888 to refund me my deposits as their systems should have identified me as a player who had been permanently excluded. Personally considering 888 holdings were found guilty in failing to protect vulnerable players like myself, I don't think that they have done enough to prevent the same thing from happening again. I am very disappointed with the way my complaint was handled and I hope that they will take responsibility for their errors and improve their systems in order to protect their players.