7 Sultans— player complaints: 6 in English

I opened an account on 7sultans at 4/10/2021. I played everyday and lost 7550 until hit 10320.81. My account has been verified at 14/10/2021. I have email confirmation. They asked 3 months Neteller statement and 3 month bank statement/pay slip. I sent quickly, but never get response. Live chat told me about review my account and just need wait. I'm waiting one month already. Could you help me?

I deposited 10000 euro to 7 sultans on 12 May 2021. I lost a few thousands and ordered 7300 to withdraw. They don't pay me. They said me "you've mentioned during a chat that "you need the money". Which raises further concerns.". They still no pay me because I said "I need the money"

I have winnings totalling $1000 and i received an email stating a portion is being used for chargebacks. I had chargbacks with this company and it was all settled in August 2020 and I have a statement from the operating department detailing each charge back as well as an email stating i have paid every one and i owe zero for all the sister companies. There is no possibility of new chargebacks as i now and have for over a year only made deposits with etransfer method. I have been waiting past the expected timeframes for withdrawals and they wont do email communication as i have tried to send in the documents i have from the department which prove i do not owe anythinf. I deserve every bit of those winnings

I signed up and deposited £500 for their welcome bonus, then received it automatically. My balance at this point was £1000 (500 deposit, 500 bonus) I looked around for a slot that I would like to play, and found one eventually in Gold Factory. I started playing with £20 spins, and ended up hitting a bonus round where I won a substantial sum. I don’t know the exact amount but the non-decimal value was £3913 (plus some value in pence). I then went to look around for other slots to play and decided upon Reel Thunder, which I played at £18 a spin for around 250 spins. I noticed as I was playing that whenever I would win a large amount on a spin (roughly £200 or more), my balance would drop immediately afterwards, as if my winnings were being erased somehow. This happened twice before I went to livechat. The account was soon locked without notice. The casino made false accusations about bonus & general terms that were breached. This is absolutely untrue and not one term could be argued by any of their staff. Bare in mind that the bets I made were of high risk, were of very similar size, did not exceed any bet limits, and quite honestly were nothing but pure luck to have came out winning. After using another third party website to complain, the casino eventually agreed to unlock the account following verification. I sent documents, spoke on the phone several times and not one representative could provide a reason why the account was locked. I was informed that verification would be made, but it probably wouldn't change the fact that I won't see my money. This "verification" proved to be a huge waste of time - basically to give me hope - but to ultimately drag the issue out to prevent further complaints...and still not pay. The issue has dragged on and on, back and fourth on email, with no answers (just responses). More recently I asked about the funds, and the casino acknowledged my questions - didn't answer them - but then signed the email "have a nice day!". I saw this as ludicrously sarcastic by any interpretation.

I won 7.665 euro at 7 Sultans casino and they say they will not pay. After I send them a copy of my ID and proof of address they say they lock my account because of " they have found discrepancies on your account." I ask them what this means and they will not say. They just have [EDITED ACCUSATIONS] my money and say they will not pay it to me without any reason only to say they have "found something." I play this casino and win money and now they just say the don't have to pay? This is so crazy and I don't know what I can do. Please help me to make them pay me my money or tell me were I can go or what more I can do.

My name is [EDIT] and I have registered an account with 7 Sultans casino on the 25th of July. Account number [EDIT]. The email I used to sign up is [EDIT]. I have deposited €500 that same day. I have played with the slot called 'Tomb Raider' and have made a big win. At the end of my game play I had a balance of €14129.55! I have requested a withdrawal of €4700 the next day, and received it without incident on the 29th of June. In the morning of the 31st of June I have requested a second withdrawal of €4700. The same day at 19:12 they have sent me an email stating that they have noticed "irregular activites" and they have locked my account (note that I haven't played any games since the first withdrawal). I have immediately contacted chat support and was told that the exact reason will not be told to me, and that my remaining balance has been confiscated. I did receive a confirmation of "receival of my withdrawal request" of the 2nd €4700 withdrawal the next day. On the 5th of August I have received a "We have processed your withdrawal" e-mail but the money was nowhere. After 2 days I have contacted support again where they have told me they have decided that they confiscate the 2nd withdrawal too no matter that I requested it before they closed the account. So in the end they have confiscated my 2nd withdrawal and the remaining balance! We are talking about €9429.55 in sum! I am speechless, they are taking away more than 9 THOUSAND euros without giving the reason! Please help me and if at all possible give my case a priority because of the high € amount we are talking about here. Thank you, [EDIT]