7 Reels— player complaints: 10 in English

I played with a deposit bonus (not a free bonus) and I had finished my wagering requirements well within the alotted time. 7Reels did a special verification which took three weeks just a month before when I made my previous withdrawal (they did not ask for any documents on this occasion). As far as I am concerned this was just a tactic to buy time (which this casino does a lot). They found nothing unusual on my account during that long verification. I requested withdrawals of R12,448 on September 16 and R900 on September 19. They take five working days to process a withwal (if you are lucky). So I was expecting the money on September 21 which is the day on which they closed my account (I was unable to log in from then). They didn't even have the manners to mail me about it. I mailed them and eventually they responded with the note that said there were "irregularities" on the account. They did not give a proper explanation. I logged a complaint on AskGamblers where 7Reels responded saying that I had more than one account, which is a blatant lie. I have played there for many years now with just one account. They then sent so called evidence to AskGamblers, who found in the casino's favour (again without an explanation). I don't understand how they could have sent evidence of another account when there is none. I have mailed 7Reels a number of times and apart from the same "irregularities" response most of my mails go unanswered. I have sent mails directly to the casino manager [EDIT] who is also ignoring them (we have spoken on the phone previously when they were delayng payments). The bottom line is that they closed my account and [EDIT] without giving me a proper reason why. In roughly the month before this incident I made deposits of about R30,000, so my withdrawal is far lower than that. They accepted these deposits without a word and then when I wanted to withdraw, they [EDIT] closed my account. I have now mailed the manager [EDIT] a number of times and he is still ignoring my mails. Something very fishy is going on here and I think I deserve to know what grounds they have used [EDIT].

I saw an add that 7Reels has an Register offer, when you register, you get 25 free spins. Once I registered and played my 25 free spins, I had to ask the live chat staff what do I do if I am winning and how do I get the money I have won from the free spins. I was told by [EDIT] at live chat that I need to play the wager 100% back, I did and I was told if I do complete the wager, I can only withdraw or claim R1400 because it is a register bonus. I ended up with R830 after completing the wager, only because no one said that once the wager is completed, your casino balance will automatically go to R1400, so I kept gambling until I saw my balance and realized what happened. I stopped and saw that I can't withdraw the money to my bank, only through bitcoin, eutherian, NE teller, etc., I opened 2 mentioned apps and my bank rejects my payments for registration. In the mean time, I asked 7reels support how I can withdraw my winnings,since I cn't use my debit card. I was told I can withdraw my winnings through one of the companies on their site. I made a withdraw to Skrill and ha to cancel it due to bank rejectioning my deposit to Skrill. I did notify

I deposited and they than closed my account due to inconstantities yet they won't divulge what I won they owe me money and I still wanted to play as I have a deposit bonus amount also to play pls assist

I won $2000 amazon gift card on there promo bust the bank .iv askd them how to claim it and they keep giving me the run around.last week they said they are processing it an promo team have emailed me which they havnt iv emailed them muiltable times and sppken on live chat and still havnt got it sorted its been nearly a month now

on August 25th I won 1500 euros in real money in this casino, after depositing more than 400 euros in three days, then I requested a withdrawal which was canceled for account checks on September 1st, they asked me to send the address bitcoin through email to prove that you really are a real person. After sending the bitcoin address where to send the money by e-mail and making sure that they had really received it, I waited patiently, today on 8 September they canceled the withdrawal again to carry out checks on my gaming account. They are delaying my withdrawal request in every way I think to see if tired of waiting I can permanently lose the money I won two weeks ago. I specify that I have successfully passed the verification of my account and the telephone number I have just registered.

Tried to make a withdraw transaction on October 16th after going thru the identity process address everything. It said it would take 3-5 business days yesterday October 22nd 2019 I asked customer service at 7reels if I wanted could I cancel my transaction they informed me I could n the steps to do so which I never followed. Today october 23rd 2019 I was thinking my money would be in at ecopayz checked it nothing I go to 7reels to find they cancelled my transaction. Their reason for cancelling is I need to submit a screenshot of my ecopays account idk y bit that's what their reason is. I requested another withdrawal today after giving them the screenshot which I felt uncomfortable doing but I wanna put these guys behind me

Their slots game kept freezing and everytime it freezes it tells me to restart the game and when i do the amount of my bet was minus in my balance. I lost a lot of money and i tried to ask for help so many times and i just got ignored. They kept saying that theres no other complains but how would i know if thats even true. I am very mad and would like to get my deposit back.

Hi, just wondering if you would be kind enough to have a look at this dispute I had some months ago with 7reels. Just a quick run down on the situation first. I have already taken this complaint up with ASKGAMBLERS and seemed to be making slow progress. I was asking for the game logs for a session where I had won roughly 30k over the course of 20 or so hours straight. The game logs I requested were for the dates 14th and 15th on mermaid millions. As I was getting very little help from 7reels with my request I took the issue up with ask gamblers. After making some progress I eventually received the logs for the 14th with the help of askgamblers. Now after looking at these logs it was the 15th that I was more interested in and as they obviously gave me such a run around and never supplied the logs for the 15th they obviously have something to hide. Here is the thing! So through ask gamblers I eventually go the logs for the 14th. As you can imagine and I’m sure you see a lot this had gone on for months. First through there support and next through askgamblers, and I was starting to get really angry. It seems through the process of trying to sort this out in there support service before involving askgamblers I made some comments out of anger to there support staff. Now it seems that I was just about at the final stages with the dispute with askgamblers and it appears that 7reels have sent through the chat logs where I made some nasty comments to the casino support staff and as a result the case was dismissed and I was blocked instantly from ask gamblers. In the end they got away with not supplying the logs and case dismissed. I understand the comments were uncalled for and very stupid at the time but all I wanted was the logs from that session which in there terms and conditions I’m within my rights to ask for and when asking for them was just given the run around for months Which is pretty frustrating The complaint was made after I noticed money disappearing from my account as I was playing. Sometimes $300 when I was playing $15 bets. I’m not sure on how much or how long it was happening before I noticed but one I did notice there is no doubting it was happening. As mentioned there was a lot of high bets and fluctuations in my balance over 20hrs and hundreds of thousand dollars in turnover. But there is a reason they won’t show me the logs for the 15th and my guess is somebody was fiddling with my balance hoping with the large amount of bets it would be unnoticed. I can supply the communication from askgamblers unfinished complaint if your happy to look at it for me?? Would be greatly appreciated if you would and of course no more bad words to the casino support. Please let me know how you feel about this. Thanks.

Hello, the chronology of the events is as follows: on September 17 I registered at the 7reels casino and nothing else to do and without even playing the welcome bonus enter bitcoin 0.00800955 btc, received the 200% bonus, with that balance and playing the slots on September 30 I had a balance of 670 euros approximately, request a withdrawal of 600 euros which was paid to me on October 5, with the balance that remained when I requested the withdrawal I kept playing and on October 8 I had my balance in 690 euros of which I again requested a withdrawal of 600 euros, on Friday 9 I received a mail from acoounting telling me that my account had been chosen at random for a verification of it but that I could request the withdrawal as soon as possible so that when the verification to be able to collect the balance, so the same Friday as I already had in the account 490 euros, instead of requesting the 600 again, I requested 1000 euros, spend two weeks without having an answer and meanwhile I I kept playing the slots with the balance (90euros) that had been left when I requested the withdrawal, on Friday 26 they returned to deposit the balance in my casino account, at that time I already had in the account 1900 euros, with the cancellation of the withdrawal converted to 2900, I write to support asking what happened and they sent me an email saying that they had not paid me because they had not deposited five days before requesting the extraction, I asked in another email that if I deposited I could charge it and the answer was and I copied verbatim : You need to make a new deposit and then present your withdrawal. well, on Friday 26 I return to make a deposit of 0.00620632 btc and I receive the 100% bonus, (2900 that had balance plus the income plus the bonus was the balance in about 3020 approximately) as the requirements of bet to release that bonus they are x 35, I kept playing and on Sunday I had a balance of 3450 euros and the bonus requirements fulfilled and as cash the whole amount (3450), then on Sunday, October 28, I requested a withdrawal of 3200 euros. My surprise is that on Friday November 2 I receive an email telling me that they closed my account and they paid me 100 euros. I wrote again saying that if they wanted to end the commercial relationship it seemed good, but they had to pay me the 3200 euros that had been requested plus the 450 euros, the answer that I got is copied below: Hello, Keep in mind that you made a deposit on September 17, for which you received a deposit bonus. You ended the bet for the bonus but did not get a profit from the deposit or deposit bonus. From there, he received several free bonuses, with which he played in the races, and won the corresponding money. As you have played with free bonuses, according to our Terms and Conditions, the winnings come from the free bonuses you have used to play, therefore, we have paid you the maximum you can withdraw from a free bonus at your VIP level. We will close your account, according to the previously received mail. As you can see they are not telling the truth since I had already charged 600 euros in a first extraction request and the money has always been shown as real balance. It is for all of this that I ask you to mediate so that these gentlemen can pay me the money that I had justly earned. Thank you

On the 24th of November I opened an account with 7 reels casino, made a deposit and won an amount of $500 a several hours later. I immediately sent in all requested documents for verification plus more just to be sure my account would be verified. I contacted support to advise them that I had sent in all requested documents. [EDIT] responded within minutes of me sending/uploading them advising me that none of the documents passed security. I explained that I had only uploaded them to the website and sent them in an email a couple of mins before he checked them. I was very confused because it says it takes 24 hours for them to be checked. I went to go login on the 25th November and it just wouldn't let me. It did not say wrong password or locked account, it just will not let me do anything. I would like to know what to do please. Thank you.