666 Casino— player complaints: 6 in English

I had an account with 666 casino when they were owned by a compmay called White Hat Gaming. The site was bought by Aspire Global and my account disappeared. I had over £1,000 in the account. I've tried many different email addresses for 666 casino and Aspire Global. All I got back is automated generic emails or just being told that according to them I have no account. I still have emails to prove the account existed but no one is willing to help me with this. I'm not sure who is responsible for the account of it's the old company or the new one. I've been trying to get my money back since January, but I'm getting nowhere. All I want is my money back but I don't know what to do next. I tried the live chat but they couldn't help me either because according to them, the account doesn't exist. I really hope you can help me with this as I don't know what do to

They confiscated 1350 EUR .They didn't provide which rules I violated, and proof of these violations. Dispute Reference: 17071634 . In response from them : Therefore, and in accordance with clause 15 of our terms and conditions https://www.666casino.com/terms, the below actions were taken: 1. Your account was terminated with immediate effect. 2. You were banned from the group. 3. Any winnings accrued were confiscated and the deposit of €1,400 returned to the source from whence it originated.

I was playing casino welcome bonus on 666 Casino. I made a deposit of 100€ and got 100€ deposit bonus to the casino. I only played Razor Shark with max bet of 5€ and did not break any bonus terms. After wagering my balance was 2682,50€ and I sent all documents necessary. After trying to withdrawal my remaining funds the casino contacted me and said that I have broken the rules. When I asked what specific rule I broke, my funds we're mitigated and the deposit was returned. They refuse to specify how I have exactly broken these rules: 4.1 By opening an account with us and/or by using the Website you acknowledge, agree and warrant that you: - are at least 18 years of age and above the legal age for gambling in the jurisdiction you are a resident; - are legally capable of entering into binding contracts; - have supplied all information when registering with the Website that is accurate and complete and will ensure that such information is kept updated throughout your use of the Website; - are resident at the address you provide us and are a resident in a territory that permits gambling to occur; - are not restricted from opening an account under clause 7 (Restricted Territories); - have not excluded yourself from gambling on this Website; - have a valid bank account or credit or debit card or alternative payment method; - you are the legitimate owner of the money you deposit and any money that you deposit into your account is not tainted with any illegality and does not originate from any illegal activity or source; - have no existing accounts registered by you on this Website; - you are not playing or acting on behalf of somebody else and you will not sell, transfer and/or acquire accounts to/from other players; - participation on the Website is for fun and not for financial dependency (or similar) reasons; and - will comply with the Terms of Use at all times in relation to your use of the Website. 4.2 By registering for an account, you hereby consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect to matters relating to your account. I am the only one who has played any casino games from our household. I have my own computer to which no one else has access to and I use the secure internet access of our own household with a unique IP-address. My email and all other accounts are only used by me. I told these same things to 666 Casino casino but they have refused to do anything.

This casino has owed me $835 since Apr 10th. On Apr 21st I got an email asking for bank statement which I found weird because I have been verified with them and had many cashouts and I was not happy it took them 11 days to bother sending me an email. I gave them screenshot of the info my bank provided and any other info they needed I wrote in the email. They said they need bank statement showing all info and I told them they dont provide all info like swift code and thats why I printed it. I waited a week..no money. About 10 days ago i went to live chat and they told me finance sent me my money that day. I have not got the money. I spoke to my bank they said nothing has been declined or anything. Live chat keeps making up stories. finance not responding to email. Management not responsive nor their complaints department. Before I proceed with official complaint with MGA, I thought I would see if you could help me before because you have been able to help me in the past. thank you

Hello. I will tell you about circumstances of a problem. I was registered in casino on May 22, 2019. I made a deposit of 200 euros. I received a bonus of 50 euros. I played different games several times. The balance at the end of the game was 3245 euros. 24.05. I received the letter that my account has been found to be in breach of the Specific Terms associated with the welcome offer. All my money was confiscated. Also I received the letter where the casino requested my documents for additional verification. I attached necessary document, namely the bank statement. 27.05. I received the letter that I have to provide other additional documents. 30.05. I directed the certificate of the residence and family composition. I hoped that the casino will return my prize because I cooperate honestly. 31.05 my data was checked and the account is approved. But the casino did not return my prize. I was sure that the casino will return my means when verification ends. I am sure that I did not violate the Specific Terms associated with the welcome offer. When I filed a complaint, casino offered me 500 euros as gesture of goodwill. I agreed to receive money, but I do not agree with the decision of casino. Now the casino holds 2545 euros. I want to return a prize and to receive an explanation about the delay reasons. I ask you to help me, please.

I won £3500 when i log in another day £0.02 was left in my account. I contacted support and they block my account and send me by email that i played to 0.I showed them proof as im recording my games... Now its 2 weeks and always when i contact them they say its in review at the moment ... 2 weeks the same!!!