24Pokies— player complaints: 8 in English

I uploaded / deposited to the site on 6th may and sent in documents to verify myself before even playing properly,then once fully verified i played the online slots and won £180,i then processed my withdrawal back to my debit card and now nearly 5/6 weeks later same old copied messaged about my withdrawal will be processed once the checks are made against terms abd conditions and itll be done within 7-21 days,well its bow a month and a half nearly and nothing ! Scam company who need to be shut down

Dear Pogo I was permitted to deposit 3 x £50 plus £21 in currency charges via my RBS Mastercard on 24 Pokie Casion. After the last deposit the deposit method disappeared and I was unable to deposit and no one could explain to me why this had happened and was advised to use a different method which was cryptocurrency which my bank blocked. I then read the terms and conditions and UK players are not permitted to play. I asked for my money to be returned as I should not have been accepted so therefore would not have spent £171. They declined my request and closed my account and refused to speak to me and replied to my first email to say that I had all of my deposit so could not refund my deposits any further emails that I sent they did not reply to any emails that I sent. I also sent an email to their regulator and again no response. Can you advise me what I can do. This occurred on 1st April 2023.

I requested withdrawal on the 20th of August I still have not recieved this and when asking live chat about this they have stated that they will contact finance immediately this has been for 8 weeks they then cut me off

I made a withdrawal request a month ago and the casino has stopped responding to my emails now.

I have been waiting over 6 months for my withdrawal of 1400 with 24 pokies. my withdrawal continues to remain pending.On 22nd of Feb I received and email saying they have cancelled my withdrawal because there was issues with the checking procedures. So I processed my withdrawal minus 200 dollars again. My withdrawal of 1400 remains pending in my account despite being promised that I would be paid within 21 days as 24 pokies falsely advertises. I have not been given a reasonable explanation and would like my money.

I got emails anyway I can't withdraw my winning a haven't been able for over 2 months they won't reply to my complaints don't know wat to do

i made a withdrawal on 26 december 2018. it was confirmed after being done manually by administration finally on the 4th of february 2019. i have saved every chat i have had with them on the chat room and via email with affilliates. i was told firstly that i would be paid into my account by the week ending feb 11th 2019. then was told at least twice { i have evidence } that my $6000 would be paid into my bank account 100% between 7 -10 buisness days beginning from the 4th feb 2019 , $6000. and the 18th feb 2019 would be the latest. when enquiring today i was told with no explanation that my withdrawal had been cancelled. i asked why and was once told to contact them via email. over the past month they have said to talk to them about withdrawals via email. 50% of the time in the chat room {account department} they just tell me that they can tell me anything i would like to enquire about and that there is not a problem , then 50% of the time they tell me to email support. i have emailed support dozens of times and have only received 1 reply , telling me there is no problem just an unusual amount of withdrawals this particular month. i have met every requirement they have asked of me .. please help me im distraught and i have anxioty issues, yet have been nothing but polite. i have every transcript i have ever had with them if you require them. Thank you for your time regards [EDIT]

This is concerning 24 pokies.com. I've been depositing for a while and finally made playthrough. I uploaded all the documents and waited. No response so I went to chat. The operator was less than helpful and told me nothing. I asked him if the right email was [email protected] and he said email the manager [EDIT]. I asked what was wrong with email advertised on site and he just avoided the question. There were also games that came up in error and I will forward in other emails