24Bettle— player complaints: 10 in English

I requested a €5,000 withdrawal from 24Bettle on 17 September 2025, but the payment has still not been processed. My KYC verification was fully approved, yet afterwards the casino requested additional documents, including a tax certificate and later an official income register extract issued by Finnish authorities. I submitted all of these promptly. After providing every possible document — including bank statements, tax information, and other official records — the casino stopped responding entirely. There has been no update or communication since early October. The payment provider confirmed that no payout request has ever been initiated from the casino’s side. In addition to the unpaid €5,000 withdrawal, my player account still contains about €3,000, which I would also like to withdraw, but the system does not allow it. I am requesting assistance to ensure that all my funds are released and that I receive a clear explanation for the repeated document requests, lack of communication, and the ongoing non-payment. To this day, I have not received any of my winnings or withdrawals from 24Bettle.

I attempted to make a withdrawal of $3263.75 Euros on 22 March 2023. Emailed support 11 April to what was happening as I wasn't paid yet. They continued to send the same response for 2 months saying they are looking into it but no resolution has been reached with them and I don't see one realistically being reached contacting them myself as they just copy paste the same response. My account is fully verified and I have successfully made withdrawals from them previously until I tried to withdrawal the remainder of my balance to take my balance with them to $0.

Hello, good day, I played in the casino 24 Bettle on 1/9/23 and won 1750 CAD$. I was asked to verify myself. Proof of ID Proof of address Proof of payment. I have provided my passport for the proof of ID, utility bill for the proof of address and my ecopayz account number details for the payment method. My documents were all accepted, so I tried to pay out using my ecopayz deposit method. I was then sent another email that I cannot pay out on ecopayz, I should please pay out to a bank account. To avoid further complications, I wrote to the casino via live chat and told them that I didn't have a Canadian bank account. The chat informed me and let me know that I can ONLY pay out to Canadian bank accounts.. I have informed the casino that it is impossible for me to withdraw to a Canadian bank account. That's why I deposited with ecopayz as I don't have a bank account in Canada. I informed the casino that I have crypto or ecopayz or thai bank account,US bank account can pay out. since then it's been back and forth with the casino, the casino now insists that I have to have a Canadian bank account to complete the KYC. I informed myself in advance and it is nowhere described that I can only register and play in the casino if I have a bank account from the country where I was born. In addition, ecopayz was offered as a deposit on the 24bettle site but is not provided as a payout. I was not informed about this in advance, nor was I informed in advance that you can ONLY play in the casino if you have a bank account in the country you come from. On the ecopayz account, which was verified by ecopayz using a KYC procedure, my address is also confirmed here with the utility bill that I sent in. For legal reasons, work reasons, tax reasons etc. I will not have a Canadian bank account. The casino continues to refuse to verify me ONLY because I don't have a Canadian bank account. I have other bank accounts that would also like to verify, but not from Canada.. Or please withdraw to my deposit method. Thanks very much

On monday 16/01/2023 I deposit 200e and started playing first person roulette. I ended up winning total on 3.000e. After 6 days now, without having any information, any email or any kind of notification I asked from chat about my withdrawals. My KYC process was completed on 16th so thats not a problem and there is no bonus money involved. I found out that without beeing clearly mentioned in terms/regs has the 24bettle.com site decide to split my withdrawals in to 3 x 1000e payments and they paid out the first now on the morning of january 18th. The the second 1000e as they said "will be paid around 1st of february" (around? And thats 2 weeks from now) and the third will be paid sometime later(???) was their answer. So i dont even know when you will pay my winnings and surely there has to be a regulation against such a poor system processing peoples money. I dont even know when theydecide to pay. I. Cant imagine ppl want to join the casino when they hear that they dont even tell when you gonna pay out winnings and to get for example 3000e from 24bettle.com a customer needs to wait for 1-2 months maybe? Ridicilous. And they have told me that the money has been paid on wednesday but now its saturday and theres no money arrived from 24bettle in my account.

I just played first time on 24Bettle and won 3705e with the welcome bonus. Waited 2months and now they refused to pay because of "Fraudlent behaviour" i have done nothing fraudlent and cant understand why they are refusing to pay.

Dear All, Attached below is full and comprehensive story of me being scammed and manipulated by 24Bettle since 21-nd of November (all evidence is inside the file). The link for the file is here: [EDIT] Kindly advise and help with the procedure for the court case opening against 24Bettle in regards to customer rights abuse and manipulation [EDIT]. I WOULD APPRECIATE ANY HELP THAT YOU COULD PROVIDE Please help me to get back my money... Kind regards,

I joined this casino yesterday. I have requested 2200 to be withdrew. Today they told me my withdrawal was declined because the option much better that I selected as a withdrawal method is not as per them allowed to be used for first time withdrawals. Naturally I assumed that my withdrawal would be processed via the way in which I deposited. So 24 hours later they return the funds to my casino account and send me an email stating it did not meet the criteria and that I needed to contact customer support. I then went into the live chat and I was told it was because I selected much better. I resubmitted my withdrawal, this time submitting my bic and Iban as requested. I feel that all this is a means to con people out of their withdrawals, why else make the process so difficult. I have also sent emails to support but have had no reply. I also submitted all my verification documents as I know they'll be requiring these. There is no communication and I am very concerned and worried as my withdrawal is a substantial amount. What's more you should not have to be stressed out like this and they should ot be allowed to create all these problems. Can you help

Requested a payout 9 days ago and they keep my payout in a pending state.because they say they have yet to verify my documents for the last 6 days. Now they wont answer my questions or chats. Would not reccomend them

They refused to pay me a win by referring to supposedly several registered accounts from the same ip address, but they did not refuse to accept a deposit from me and having won my money by winning a deposit a deposit, I was ready to provide identification documents, even theoretically there can be several users on one ip but I am alone

There is no bookmer https://www.24bettle.com in the list. I chose b-bets. Its clone of 24bettle.com. Sometimes, when 24bettle.com had issues with mail box, they asked me send emils to b-bets. So, my problem is 24bettle.com do not refuse to pay, but we have a misunderstanding about payment. Two times they sent me payment via Skrill, then asked me to send them bank account details for withdrawal to bank acount. I provided it. But still did not receive funds. Could you please help me to solve this problem. Thank you.