21Bet— player complaints: 10 in English

Hi Pogg, I have a couple of withdrawals pending with 21bet one of which has been pending for a number of days now. My account has been verified yet i'm stil waiting. I emailed asking if they required further documents but there response was that they are very busy. So could you please find out if 21bet are having some issue with paying out. I am not the only customer having this problem, many others are on trust pilot and various social media accounts but as of yet there has been no offical statement as to what is going on. I hope its just some kind of tech fault but until we find out for sure we are all still guessing. I hope you wil be able to get to the bottom of this. Many Thanks [EDIT]

I have a pending withdrawal of 403.24 EUR on 21Bet.com. The withdrawal request was made on 6.6.2019. After that they asked my documents for account verification, I sent all the requested documents, and they were all approved. The Payment of my winnings has been delayed now for a month and their live chat cannot tell me when they will pay me. I fear they are going to keep delaying the payment. I ask your help with this issue. Thank you.

Hello! Sorry my bad english. Please, Can you help me? I made an account To 21bet and i manage To win 420e after wagering a bonus. I send documents and those are verifyed. It has been now 3weeks since i made withdraw and it is still pending. I have asked about it everyday from their chat. Everytime they say that its gonna be ok soon. But nothing happens. Is there anything to do? Best regards [EDIT]

Hello.I have a problem with 21bet.com. 20 days ago, they don't pay, I've won.(25.000 Turkish lira). previously they paid me 5000 tl. They say we don't have money now.i can send it, attached.

I understand this company has been recently blacklisted, however I signed up before this changed. I would appreciate any help with this case. I requested a withdrawal on the 28th of November, to skrill, a total of 263 euros. My account has been verified, via email. I have been on live chat numerous times who claim to have technical problems processing withdrawals. I can see from the complaints section of thepogg that other punters are having the same problem. I don't know whether to contact the gambling regulatory bodies Here is a chat transcript from earlier this week: One moment please while I look into this for you, thank you for your patience. [EDIT] (16:59:50): ok [EDIT] (17:00:32): I received an email to let me know my account had been verified for age ' and address [EDIT] (17:00:54): Should I cancel the withdrawal and try again now my account is verified [EDIT] (17:01:09): Or can you push it through for me? [EDIT] (17:02:07): Once your account is verified it can usually take up to 1-5 working days before it is processed. Please note that the working hours of our Payments department are from Monday to Friday from 9 am to 17 pm I will transfer this to our Payments team, they will email you once it's processed. [EDIT] (17:02:30): Perfect, so when do you think it will be? [EDIT] (17:03:33): I really cannot predict the exact date, but I am sure your withdrawal will be processed by Friday [EDIT] (17:05:22): Anything else I can help you with today? AND todays chat contains the following: [EDIT] (19:55:57): Hello and welcome to 21Bet live chat. My name is Mark, how can I help you? [EDIT] (19:56:26): Hi [EDIT] (19:56:35): I requested a withdrawal on 28th November [EDIT] (19:56:47): My account was fully verified last weekend [EDIT] (19:58:58): On sunday, I was told by a live chat [EDIT] (19:59:18): That to e-wallets, there would be a maximum of five days to process to skrill [EDIT] (19:59:25): Please, may I take your username, postcode and Date of Birth? [EDIT] (19:59:33): They told me that I would definitely have my money by Friday [EDIT] (20:00:00): I have waited for weeks for this withdrawal now, I do not want to take further action on this [EDIT] (20:00:07): [EDIT] [EDIT] (20:00:12): [EDIT] [EDIT] (20:00:24): [EDIT] [EDIT] (20:00:52): One moment please while I look into this for you, thank you for your patience. [EDIT] (20:04:36): I can see that your withdrawal is still pending. Please be patient for a little more and we can assure you it will be processed soon and you will be emailed when it's done. Also, you can send email to our Payments team directly via this email address [email protected] [EDIT] (20:05:06): I have been told this over and over [EDIT] (20:05:48): Hopefully, this will be sorted in the next few days. Any help would be greatly appreciated, thanks

Hello, I have 4 pending withdrawals for more than a week now and they keep finding excuses about "technical" problems. Can you help me? This is their latest reply 10 hours ago: "Thank you for your email We would like to inform you that we have technical issues which occurred on our payment methods, but our technical department aims to resolve this issue as soon as possible. We are really sorry for any inconvenience caused. As soon as we resolve this matter, your withdrawal will be processed Thank you for understanding" It's about their mga/curacao domain: https://21bet212.com

Withdrawal Bank Aug 2, 2018 10:46:31 AM Pending 1,848 I have been confirmed that my account is verified and that my withdrawal will be ASAP for the last 2 weeks. Still, I get nothing more than promises in the chat and email. 7 days ago they reconfirmed: Hi [EDIT], Thank you for providing your documentation. Your 21BET account is now verified. We are pleased to inform you that your documents have now been checked, approved and successfully verified, this means your account has completed our Know Your Customer (KYC) verification process. Best Regards, 21Bet Team and: Hi [EDIT], The payment team are working on processing withdrawals. Once your withdrawal has been processed you will be informed. Thank you for your patience. Best Regards, [EDIT] 21Bet

I made a withdrawal on the 12.7.18 and even though I have contacted 'Live Chat' on an almost daily basis (keeping it friendly and polite) I'm told that they have 'technical difficulties'. I have had a number of excuses and told I'll be contacted after each Live Chat conversation. They have contacted me 1 time (today) with this... "Hi [EDIT], We are sorry for the delay and we are doing our best to process your withdrawal as soon as possible. However we are currently experiencing technical difficulties with card withdrawals. Our Payments team is aware of your pending withdrawal and they will process it as soon as conditions are met. Please be patient for a little more and we can assure you it will be processed soon and you will be emailed when it's done. We sincerely apologise but be aware that it is no intention to delay this further. Kind Regards, 21Bet Team" Here is a copy of the last 2 transcripts with Lice Chat one of which I was asked for bank details and was told I would be paid manually. [EDIT]

I played and won with the casino welcome bonus. I used stakes from £18-£60. I then had the account suspended and did all the verification process including a phone call. The win was on the 10/07/2017. Today 17/07/2017 i had an email saying the following Hello [EDIT], We regret to inform you that we are writing to you to confirm that we have taken the measure of voiding the winnings that have been obtained from our casino welcome bonus owing to a breach of the terms outlined. We reserve the right to withhold any returns accrued from the bonus when there has been a breach of any of the terms. The nature of your staking and game play does highlight a breach. One example of this breach was in the staking multiple bets of £60 and £18 pounds whilst in the bonus plan which is not permitted. We acknowledge that you did win on our casino with cash funds after a time that the bonus plan has ceased and so please be assured that this £262 is still showing and so you have a balance of £562. Your original deposit of £300 and cash winnings of £262 will be withdrawn on your behalf upon acknowledgement of this communication and confirmation and acceptance that the terms have been breached. Should you have any questions please do let us know but note our decision on this matter is final. Regards 21Bet Security The terms they had did not have any such terms in them and luckily i have screenshots of those terms. They have updated those now but there is no date stamp to say when this was done basically the original ones when i played said the following. The maximum Stake that will contribute towards turnover requirements in any single bet is £10. Note it does not say that is the max you are allowed to bet just that's all that will count towards wagering. Today they have amended the terms and have added the following 8. When a casino bonus is active in your account, stakes must not exceed £10 on any game or all winnings from any play involving the use of the bonus will be void. I can show the other terms and this did not exist. I replied saying all this and got the following reply Hi [EDIT], As you will in term 12, stakes over £10 will not count towards the wagering requirement. In term 15 we state the minimal risk wagering tactics will risk having their bonuses and winnings removed. Thanks 21 Bet Security Team Those stakes are not minimal risk in anyway and they have confirmed the stakes over £10 will not contribute towards the wagering but not that stakes above £10 are not allowed as that term wasn't there and i think they are admitting to that with that response. Regarding the first email from them they are trying to get me to agree i have broke the terms and be happy with getting a small part back. Just totally rogue and i am more than willing to get a solicitor involved if they wont pay up after this. I can send you all the terms screenshots i took the day i did the promo. Many thanks in advance [EDIT]

Casino is 21bet.com Hi. I have a problem with 21bet.com casino. First every thing was ok, i made couple of withdrawls and get those but then i made three withdrawls 30.3.2017 (two 550euros and one 5500euros) during first four weeks i got many promises that they have been trying pay those moneys to me and they only keep saying that be patient you got moneys soon... two weeks ago 1st of may. I got email where they told me that my account is closed for some investigation and they will contact me in 48hours, only what they told me after that was "investigation will continue". After that only answers what i got is from live chat where i have been contact many many times regarding this problem and only answer what i got every time is "please be patient, you will get answers tommorrow" seems that those answers will never came, is there anything how you can help me, please?? I got all emails where they told me that i will get the moneys asap and screenshots about live chats where they told me that i will get paid... can i send all those documents to you guys???