21 Prive— player complaints: 5 in English

Hi, My name is Eirik and i registered an account at 21prive to play some slots. They was offering a deposit bonus so i read the terms and conditions then decided to try and made my deposit. After spinning for hours and done several thousand spins i managed to have finish the wagering with some winnings. During these spins there was a small latency issue with my internet connection and it caused a small delay in the slot machine and that led to two spins was made of 10€ instead of 5€ totally by accident and both resulted in loss, so no harm done. I corrected it directly. I did the verification that was required to be able to make a withdrawal. After that i received an email saying they confiscated all my winnings because of these two accidental bets which even resulted on loss. I do not think this is fair at all and hope you understand me from a costumers point of view. I will attach screenshots of those two spins so you can see for yourself that it was because of a delay in the internet and got corrected instantly and both spins resulted in loss. If you have an email i can forward the communications with the casino as well. Thank you in advance . Regards Eirik Ihlen Iddmark Disputed amount: 3471€ Casino: 21Prive Case #: 3583

The issue that I have experienced was: I was aloud to keep betting, when I asked for a specific network wide self exclusion on 07/24/21 if I am not mistaken about the date through there casino apart of the network "playzee" however this was never honoured by the casino network itself, as they let me play on multiple websites and deposit more money and lose it. I came to this network and asked for an exclusion as it was affecting me in negative ways, they never honoured it and let me play. If I knew playzee was apart of their network I would never have played in the first place. They should have had an automatic ban placed as soon as I started playing on there website. They did not follow their own terms and conditions which specify a network wide self exclusion. I did not change any of my information or alter anything. My name is the same email, address, even ID being the same address and drivers license number. It occurred on: 31/01/2022 This meant that I was aloud to keep betting when I asked for a self exclusion off the whole network and was guaranteed this last year from playzee, which is apart of the network. A full refund from grandivy.com and dreamvegas and 21prive and 21casino and fruity casa and dreamvegas and diamond7 for the total deposits as all my bets should be void due to me never being aloud to be playing on the casino itself in the first place.

The problem is, I have an amount in my account, which was suspended at my request because this casino follows a dangerous policy, which is either you lose or you will not take your profit. I tried to contact support three days ago and they said that the amount will be sent within 24 hours and nothing happened when I return to them they say that the request is with a special team and this team will process the request even though I did not commit any violation

Hello! I won € 487.50 from 21 Prive casino on December 18th. I have provided all the documents what the casino is asked of me, but I have not received my withdrawal request. I have provided a statement of account, a deposit receipt, the image of the passport, as well as myself, address and so on. The casino is still asking me for a bank statement from an old bank account that no longer even exists. I think this is completely unreasonable. And I can’t even deliver it because my old bank account has been closed. I also asked the previous bank operator and they confirmed to me that the account statement is no longer available from a bank account that has already been closed. Could you please help me to get my winnings repatriated. Best wishes,

I was playing welcome bonus of 21Prive date of 29.1.2021. I made a deposit of 100euros and got 100euros bonus for the casino. The only game I played was Razor Shark with 5 euro bet and I did not break any bonus terms. I had wagered all the bonus money and the winning amount was 23,500. I had sent all the documents for the casino and they had already accepted. I made the withdrawal of 5000euros and after that they changed my balance from 23,500 to 100euros and they said that I have broke the rules. " 4 - Eligibility - Only one promotion is awarded per account per player meaning one per family, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated." I am the only one from our family and house hold address who has played this casino. Also I have my own mobile phone and I have have used to Wifi from it so I have unique IP-address. I have also my new laptop and my own email address. I told these same things to 21Prive casino and they only said that they will process it but nothing has happened.