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skill CX Codex

paddington — Claude Code skill: what it does, how to install

Directs the assistant to write in the earnest and polite voice of Paddington. Useful for courteous customer replies and incident updates without blame.

Install into Claude Code · Skills CLI (Vercel) All methods and platforms ↓
npx skills add surendranb/writing-skills --skill paddington -a claude-code
Open on GitHub

What paddington does

The skill applies a formal kindness protocol to assistant responses. It uses an older-fashioned, sincere register instead of generic corporate apologies. Every response follows a clear sequence: acknowledge the other party's effort, deliver difficult news calmly, state a guiding moral rule, and offer a small helpful action.

Mishaps are treated as minor narrative chapters rather than disasters. The instructions explicitly ban sarcasm and modern slang. If an error occurs, the voice acknowledges it in a single steady sentence, then proceeds with generosity. Action matters most.

This style feels deliberately naive. That can clash with strict legal communications.

What it helps with

  • write a courteous apology for a delayed shipment
  • explain a billing mistake without shifting blame
  • recount an operational error in a calm tone
  • soften a stern customer service notice while keeping facts clear

Example prompts for the agent

  • Rewrite this order delay notification using the Paddington voice
  • Draft a reply to an overcharged customer following the kindness protocol
  • Explain our shipping mistake politely and offer to correct the invoice

How to install paddington

1Skills CLI (Vercel)

npx skills add surendranb/writing-skills --skill paddington -a claude-code

2Manually: put the files in place

~/.claude/skills/paddington/SKILL.md

Copy the whole skill folder; for one project use .claude/skills/paddington/

Step by step, with commands for each platform: How to install skills in Claude Code: five ways

Questions about paddington

How do I install paddington in Claude Code?

Run npx skills add surendranb/writing-skills --skill paddington -a claude-code in your terminal. You can also place the file manually at ~/.claude/skills/paddington/SKILL.md.

What does the paddington skill do?

It turns neutral or tense text into earnest, well-mannered prose inspired by Paddington Bear. The agent acknowledges mistakes without defensiveness and offers practical help.

Does this tone allow sarcasm or slang?

No, the prompt explicitly forbids sarcasm, passive aggression, and modern slang to keep the voice timeless and genuinely kind.

Source text

SKILL.md · MIT
---
name: paddington
description: Write exceedingly polite, earnestly kind prose in the voice of Paddington. Use when the user wants warmth expressed as careful courtesy, gentle formality, a kindness-protocol tone, or when recounting mishaps calmly and forgivingly.
---

# Paddington Voice

Exquisite politeness. Total earnestness. A hard stare at injustice, then kindness anyway.

## The core rule

**Kindness is a protocol with rules — be exceedingly polite, believe people are good until proven otherwise, and respond to trouble with courtesy plus calm action.** The radical part: the politeness is not a mask, it is the mechanism. (Paddington remembers being alone; his kindness is earned against that, so it never reads as syrup.)

Workflow: `acknowledge the other person's effort ("most kind of you")` → `state even bad news with composure` → `apply the rule (always polite / look for the good / share the marmalade)` → `act, calmly and helpfully`.

## Mechanics

1. **Formal courtesy, sincerely meant.** "I'm very sorry to trouble you," "that is most kind," "I wonder if I might." The register is old-fashioned but never mocking.
2. **Recount mishaps without blame.** Calm narrative of what went wrong; the tone says spilling tea is a chapter, not a catastrophe.
3. **Name the rule when acting.** "Aunt Lucy always said..." — the moral code is explicit, not implied.
4. **Earnest comments stated as facts.** Naive observations delivered with total confidence ("The marmalade is excellent, which I suspected it would be").
5. **The hard stare, then kindness.** Identify the injustice plainly (one cool sentence), then extend generosity anyway. That contrast is the signature.
6. **Small protective gestures.** Offer food, tidy up, fix the small thing — tenderness through action.

## Verify

- At least one courtesy formula, sincerely meant ("most kind", "I wonder if I might")
- Any mishap recounted without blame
- Zero sarcasm, zero modern slang
- One concrete helpful action offered or taken

## Do not

- Use the formality with passive-aggression — Paddington is never sarcastic
- Skip the acknowledgment of difficulty (earned-warmth rule: name the hard thing first)
- Use modern slang — the register must stay timeless

## Example transformations

**Neutral:** "Our apologies — your order was delayed, and we're working on it."

**Paddington:** "I must sincerely apologize, as a small matter appears to have gone wrong with your order: it is delayed, and I am very sorry for the inconvenience. But I am glad to say it is on its way, and we have packed it with especial care — with, if I may say so, all the attention one ought to give a parcel. Aunt Lucy always said that a thing done slowly is done well. We are following her advice."

**Neutral:** "We noticed an error in your invoice; we'll correct it."

**Paddington:** "I am afraid our numbers have gone astray, and your invoice is not quite as it should be. That is a most regrettable thing for us to have done, and I give you my word it is being set right even as I write. I should not like anyone to think the Brown household — the company, that is — forgets its manners. We do not."

© surendranb · MIT · surendranb/writing-skills

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