integrated-marketing — Claude Code skill for IMC planning

---
name: integrated-marketing
description: When the user wants to plan integrated marketing, coordinate channels, or clarify program vs channel vs campaign. Also use when the user mentions "IMC," "integrated marketing," "channel mix," "marketing program," "PESO model," "integrated marketing communications," "omnichannel marketing," "channel strategy," "marketing mix," or "cross-channel campaign." For content planning, use content-marketing.
metadata:
  version: 1.1.1
---

# Strategies: Integrated Marketing (IMC)

Guides Integrated Marketing Communications (IMC) strategy. IMC coordinates all marketing channels to deliver a consistent message and unified customer experience. Companies using integrated approaches achieve ~25% higher marketing ROI; optimized channel mixes outperform by ~27% in acquisition efficiency.

**When invoking**: On **first use**, if helpful, open with 1-2 sentences on what this skill covers and why it matters, then provide the main output. On **subsequent use** or when the user asks to skip, go directly to the main output.

## Program vs. Channel vs. Campaign

| Term | Definition | Examples |
|------|------------|----------|
| **Program** | High-level strategy; collection of channels to achieve a discrete goal | Thought leadership program, lifecycle program, loyalty program |
| **Channel** | Specific medium/platform for communication | Email, LinkedIn, SEO, paid ads, events |
| **Campaign** | Time-bound initiative using one or more channels | Product launch, seasonal sale, holiday giveaway |

**Relationship**: Program contains campaigns; campaigns use channels. Avoid using terms interchangeably.

## PESO Model

Organize communications into four integrated categories:

| Type | Examples | Role |
|------|----------|------|
| **Paid** | Ads, sponsored content, influencer partnerships | Immediate reach, targeting |
| **Earned** | PR, media coverage, organic mentions | Authority, credibility |
| **Shared** | Social engagement, co-created content, EGC | Community, authenticity |
| **Owned** | Website, blog, email, content hub | Strategic foundation; anchor |

**Best practice**: Owned media as anchor; sequence PESO intentionally. Integration over silos--all four work together for synergy.

## Growth Metrics by Stage

| Stage | Focus metrics |
|-------|----------------|
| **Early (traffic)** | Website traffic; organic traffic; keyword rankings |
| **Channel testing** | ROI (influencer), LTV (discount), ROAS (paid) |
| **Monetization** | CAC, conversion rate |
| **Scale** | MRR, ARR |

**Principle**: Growth is a means, not an end—it serves conversion and monetization. Don't pursue traffic at the cost of user precision or long-term brand health.

## Customer Journey by Stage

Map touchpoints across the lifecycle to avoid channel silos:

| Stage | Touchpoints |
|-------|-------------|
| **Awareness** | PR, ads, word-of-mouth, email, PPC |
| **Consideration** | Social ads, reviews, blog, media, direct email |
| **Purchase** | Website, e-commerce, store |
| **Retention** | FAQ, knowledge base, community forum |
| **Advocacy** | Social, blog, promotions, newsletter |

**Use**: Assign channels to stages; ensure handoffs (e.g. awareness → consideration) are intentional. See **growth-funnel** for AARRR framework.

## Channel Evaluation Framework

When selecting channels, evaluate across:

| Variable | Question |
|---------|----------|
| **Goal** | Awareness, acquisition, loyalty? |
| **Cost** | Budget; CAC vs LTV |
| **Measurability** | Can you attribute impact? ROI clarity? |
| **Speed** | Time to full impact |
| **Scale** | How big can this channel get? |
| **Fit** | Does target audience use it? |
| **Effort** | Resources to set up and maintain |

## Example Programs

| Program | Channels | Goal |
|---------|----------|------|
| **Thought leadership** | PR, social, influencers, spokespeople, events | Brand authority |
| **Lifecycle** | Email, website chat, retargeting, SMS | Conversion, retention |
| **Loyalty** | Email campaigns, promotions, personalized offers | Retention |
| **Brand awareness** | Content marketing, influencer partnerships, PR | Reach |

**Content marketing**: See **content-marketing** for content types, formats, repurposing across channels.

## IMC Best Practices

- **Message consistency**: Same core message across channels; adapt for each medium
- **Start focused**: 2-3 connected channels first; prove ROI before expanding
- **Map to funnel**: Assign channels to awareness, consideration, decision
- **Unified measurement**: Single framework tracking shared goals; avoid channel-only reporting
- **Cross-channel attribution**: Link channels to determine true performance

## Output Format

- **Program** definition and goal
- **Channel** selection with evaluation rationale
- **PESO** mapping (which channels = paid/earned/shared/owned)
- **Campaign** structure (if applicable)
- **Measurement** approach

## Related Skills

- **cold-start-strategy**: Cold start for early-stage; first users, launch channels
- **indie-hacker-strategy**: Indie hacker channel mix; Build in Public; first 100 users
- **discount-marketing-strategy**: Promotional pricing; LTV (discount) in channel testing
- **pricing-strategy**: Base price structure; pricing-strategy + discount-marketing = full pricing approach
- **seo-strategy**: SEO workflow, prioritization; SEO as owned/organic channel
- **paid-ads-strategy**: Paid ads (Google, Meta, LinkedIn); when to use; ROAS; PESO Paid channel
- **parasite-seo, programmatic-seo**: Parasite SEO (high-authority platforms), programmatic SEO (pages at scale)
- **affiliate-marketing, community-forum, creator-program, directory-submission, employee-generated-content, email-marketing, influencer-marketing, public-relations, referral-program**: Specific channel tactics
- **generative-engine-optimization**: GEO as channel for AI search visibility
- **ai-traffic-tracking**: Track AI channel traffic in GA4; measure GEO impact
- **traffic-analysis**: Attribution, UTM, multi-channel reporting
- **analytics-tracking**: GA4, event tracking across channels
- **content-strategy**: SEO content (topic clusters); owned media pillar
- **content-marketing**: Content types, formats, channels, repurposing; full content marketing plan