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skill Claude Code CX Codex Cursor GitHub Copilot official · Anthropic

build-zoom-virtual-agent — Claude Code skill: Zoom Virtual Agent

Reference skill for Zoom Virtual Agent development: web embeds, mobile wrappers, knowledge-base sync and chat lifecycle. Use after routing to a virtual-agent workflow.

Install into Claude Code · Skills CLI (Vercel) All methods and platforms ↓ 
npx skills add anthropics/knowledge-work-plugins --skill build-zoom-virtual-agent -a claude-code
npx skills add anthropics/knowledge-work-plugins --skill virtual-agent -a claude-code
Open on GitHub

What build-zoom-virtual-agent does

This skill provides architecture guidance and patterns for Zoom Virtual Agent across web, Android (WebView), and iOS (WKWebView) platforms. It covers web campaign embeds, mobile wrappers, external knowledge-base sync, and chat lifecycle handling.

Includes architecture concepts, high-level scenarios, versioning validation, environment variables, and a quick-start runbook. The skill outlines a common initialization pattern: configure campaign in admin, initialize SDK, wait for readiness, register bridge handlers for native orchestration, and manage conversation lifecycle events.

Chains with Contact Center for in-app surfaces, OAuth for tokens, REST API for knowledge-base automation, and webhooks for backend follow-up.

What it helps with

  • embed Zoom Virtual Agent chat on a website with customer context
  • wrap Zoom Virtual Agent in a mobile app with native handoff bridge
  • sync an external knowledge base into Zoom Virtual Agent
  • track chat lifecycle and handle UI state
  • debug SDK versioning drift and compatibility breaks

Example prompts for the agent

  • help me embed a Zoom Virtual Agent chat on our website with customer attributes
  • build an Android WebView wrapper for Zoom Virtual Agent with handoff to a native support screen
  • how do I sync our internal knowledge base to Zoom Virtual Agent

How to install build-zoom-virtual-agent

1Skills CLI (Vercel)

npx skills add anthropics/knowledge-work-plugins --skill build-zoom-virtual-agent -a claude-code
npx skills add anthropics/knowledge-work-plugins --skill virtual-agent -a claude-code

2Manually: put the files in place

~/.claude/skills/virtual-agent/SKILL.md

Copy the whole skill folder; for one project use .claude/skills/virtual-agent/

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Questions about build-zoom-virtual-agent

How do I install build-zoom-virtual-agent in Claude Code?

Run npx skills add anthropics/knowledge-work-plugins --skill build-zoom-virtual-agent -a claude-code, then npx skills add anthropics/knowledge-work-plugins --skill virtual-agent -a claude-code. The skill is located at ~/.claude/skills/virtual-agent/SKILL.md.

What does build-zoom-virtual-agent do?

It is a reference skill with architecture patterns, scenarios, and checklists for Zoom Virtual Agent development: web embeds, mobile wrappers, knowledge-base sync, lifecycle handling, and troubleshooting. Use it after routing to a virtual-agent workflow.

Which platforms support this skill?

The skill is available for Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, and OpenCode. Routing chains to platform-specific skills for web, Android, and iOS implementations.

Source text

SKILL.md · Apache-2.0 
---
name: build-zoom-virtual-agent
description: "Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting."
triggers:
  - "virtual agent"
  - "zva"
  - "virtual assistant sdk"
  - "knowledge base sync"
---

# /build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across:
- Web campaign/chat embeds.
- Android WebView wrappers.
- iOS WKWebView wrappers.
- Knowledge-base sync and custom API ingestion.

Official docs:
- https://developers.zoom.us/docs/virtual-agent/
- https://developers.zoom.us/docs/virtual-agent/web/
- https://developers.zoom.us/docs/virtual-agent/android/
- https://developers.zoom.us/docs/virtual-agent/ios/

## Routing Guardrail

- If the user is implementing Contact Center app surfaces inside Zoom client, chain with [../contact-center/SKILL.md](../contact-center/SKILL.md).
- If the user needs backend knowledge-base CRUD or automation scripts, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md).
- If the user asks only for website bot embed and campaign controls, stay on [web/SKILL.md](web/SKILL.md).
- If the user asks for mobile native wrappers around web chat, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md).

## Quick Links

1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md)
2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md)
3. [references/versioning-and-drift.md](references/versioning-and-drift.md)
4. [references/samples-validation.md](references/samples-validation.md)
5. [references/environment-variables.md](references/environment-variables.md)
6. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md)
7. [RUNBOOK.md](RUNBOOK.md)

Platform skills:
- [web/SKILL.md](web/SKILL.md)
- [android/SKILL.md](android/SKILL.md)
- [ios/SKILL.md](ios/SKILL.md)

## Common Lifecycle Pattern

1. Configure campaign or entry ID in Virtual Agent admin.
2. Initialize SDK in web or WebView container.
3. Wait for readiness (`zoomCampaignSdk:ready` or `waitForReady()`) before calling APIs.
4. Register bridge handlers (`exitHandler`, `commonHandler`, `support_handoff`) when native orchestration is needed.
5. Handle conversation lifecycle (`engagement_started`, `engagement_ended`) and UI state.
6. End chat (`endChat`) and clean up listeners.

## High-Level Scenarios

- Website campaign launcher with contextual customer attributes.
- Mobile app WebView chat with native close/handoff bridge.
- External URL handling via system browser vs in-app browser policy.
- Knowledge-base sync from external systems using custom API connector.
- Cross-team support flow that escalates from bot to live support with handoff payload.

## Chaining

- Contact Center app/web/mobile patterns: [../contact-center/SKILL.md](../contact-center/SKILL.md)
- OAuth app setup and tokens: [../oauth/SKILL.md](../oauth/SKILL.md)
- API workflows for KB automation: [../rest-api/SKILL.md](../rest-api/SKILL.md)
- Event-driven backend follow-up: [../webhooks/SKILL.md](../webhooks/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

© anthropics · Apache-2.0 · anthropics/knowledge-work-plugins

See also

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