Project manager
No contacts in the CV — profile on @cyprusithr (Telegram MTProto) ↗
- Role
- Project manager
- Reach
- none
- Platform
- @cyprusithr (Telegram MTProto) ↗
- Updated there
- 2026-10-13
- In our base since
- 2026-10-29
As it arrived from @cyprusithr (Telegram MTProto) · fetched 2026-10-29 — the candidate's own text, contacts removed.
#CV #Servicemanagement #Projectmanagement
#CV #Servicemanagement #Projectmanagement
Service Delivery Manager, 17 years in managing external commercial IT services for international B2B customers (banks, FMCG, enterprise – RBS, Bridgestone, CRH).
Core skills – Incident management, Problem management, Change management, Release management, SLA, KPI and service metrics (FRT/MTTR/AHT/CSAT/TTR).
Hands-on experience with MS (on-prem, Azure, M365, Intune)
Built and optimized service functions, including from scratch (Service Transition), on ITIL/ITSM processes;
Managed Distributed teams (Network engineers, developers, QA, DevOPS) up to 30-35 people.
