Lead Account manager · forex, ecommerce

Senior Account Manager (Client Relations Manager) Negotiable Azerbaijan Baku Full Remote Work experience 12 years 1 month Last work experience HommLife Azerbaijan Key Account Manager / Sales Director 1 year 8 months Contacts About About Results-driven professional with over 10 years of cross-functional experience in Key Account Management, Sales Operations, Project Coordination, and Customer Experience Management. Proven track record in driving business growth, cross-functional team leadership, contract management, and operational workflows for high-profile clients and international projects. Adept at aligning stakeholder interests, streamlining project documentation, executing marketing campaigns, and delivering corporate events. End-to-End Event Organization & Business Facilitation: Experienced in planning, organizing, and leading high-impact corporate events, business breakfasts, networking sessions, and partner meetings to strengthen client relations and boost brand loyalty. Marketing Campaign Execution & Co-Branding: Strong expertise in launching targeted marketing campaigns, digital advertising initiatives, and strategic co-branding partnerships to elevate market visibility and drive engagement. Cross-Functional Project Coordination: Skilled in end-to-end project tracking, managing timelines, aligning internal teams, external vendors, and logistics to ensure flawless execution of high-profile operations. Strategic Account Management & Client Retention: Strong ability to build long-term relationships, understand client business needs, and identify upsell/cross-sell opportunities. High-Stakes Negotiation & Stakeholder Communication: Expert in negotiating complex contracts, navigating B2B/B2C communications, and managing stakeholder expectations effectively. Problem-Solving & Conflict Resolution: Action-oriented approach to resolving operational bottlenecks, handling client escalations, and maintaining service excellence under pressure. Customer Support & Service Operations: Dedicated to optimizing customer journeys, implementing quality support standards, and driving brand loyalty through personalized engagement. Process Optimization & Document Control: Detail-oriented focus on operational accuracy, standard operating procedures (SOPs), and managing complex documentation compliance. Adaptability & System Integration: Proven capability to lead digital transformations, adapt to fast-paced environments, and master enterprise software platforms quickly. Affiliate experience Verticals E-commerce Sources Meta (Facebook) SMS Marketing Influencer Marketing Work experience 12 years 1 month November 2024 - June 2026 ( 1 year 8 months ) HommLife Azerbaijan Key Account Manager / Sales Director Managed the full-cycle account onboarding and contracting process for key clients, ensuring high retention and mutually beneficial agreement terms. Conducted strategic negotiation rounds with existing portfolio accounts to analyze growth potential, driving cross-sell and up-sell opportunities to maximize revenue and average order value. Initiated, coordinated, and executed B2C/B2B engagement events (business breakfasts, product launches, presentations) to strengthen key partner relationships and drive brand loyalty. June 2024 - September 2024 ( 4 months ) Baku City Circuit Operation Company Document Control Specialist in Venue Delivery Coordinated document workflows and operational compliance for large-scale international events, including the Formula 1 Azerbaijan Grand Prix. Maintained systematic archiving, document retrieval, and quality assurance frameworks adhering strictly to corporate and international standards. Conducted daily operational communications and alignment meetings with third-party contractors to ensure accurate, timely document handling and milestone compliance. May 2014 - May 2024 ( 10 years 1 month ) Star Trading (Faberlic Caucasus) Head of the Service Center / Marketing Manager Supervised customer service operations, managed customer databases, optimized support workflows, and improved overall CSAT scores. Directed marketing campaigns, digital promotions, and strategic co-branding partnerships (e.g., Baku Olympic Stadium, Navigator.az) to elevate brand visibility. Oversaw customs and supply chain documentation for imported goods; coordinated with logistics providers, regulatory bodies, and customs brokers for smooth delivery clearance. Led the local testing and seamless rollout of the new SAP enterprise platform for the Azerbaijan branch, minimizing business disruption and training team members. Skills Key Account Management Sales Operations Project Coordination Customer Experience Management Marketing Campaigns Digital Advertising Co-branding Cross-functional Team Leadership Stakeholder Communication Customer Support Management Process Optimization SAP Systems 1C Google Workspace MS Office Negotiation skills Jira Event management Document control and reconciliation Contract management Language proficiency Professional English Native Russian Native Azerbaijani Professional Turkish Employment Employment Full, Project-based Work format Remote, Hybrid, Office Work schedule 5/2 Relocation Not possible Business trips Business trips possible