Support

Garrett Newbold – – US citizen living in MX Tech-Savvy Client Support Expert Combining people skills, tech skills, creativity and a problem solving mindset to provide world class support. ● Technical Proficiencies: Shopify, Email Marketing, Wordpress, CRM, Software Development, Flutter/Dart, Troubleshooting ● Interpersonal Skills: Client & Partner Relations, Customer Service, Training, Education, Onboarding, Prospecting, English (Native), Spanish (C1 and improving daily) ● Video Editing/Writing + Graphic Design: Premiere Pro, CapCut, After Effects, Adobe Illustrator, Canva, Web Design, Copywriting, Scripting Founder Someone Inside (someoneinside.com / Instagram: [contact hidden] January 2026 – Present ● Built and launched a mission-driven brand end-to-end: brand identity, Shopify storefront, creative direction, product design, web design, content, affiliate system and supply chain. ● Building relationships with key influencers in the niche to promote our products. Email Marketing/Tech Support Specialist Sendlane (Email Marketing Platform) May 2021 – August 2023 ● Assisted hundreds of business accounts succeed in email marketing via technical implementation plus marketing strategization and education. ● Analyzed email metrics then provided recommendations to improve deliverability, click-through rates, and sales. ● Resolved technical problems for clientele, troubleshooting a wide range of issues from platform bugs to external factors often involving 3rd-party integrations. ● Proactively identified team workflow inefficiencies and found solutions; improved team performance by educating coworkers and presenting case studies in meetings. ● Maintained a perfect customer satisfaction score across thousands of interactions for 18+ months. Tutor/Developer/Designer [contact hidden] ([contact hidden].com / Instagram: [contact hidden] October 2023 – Present ● Assisting English and Spanish learners to improve via private lessons. ● Designing and presenting innovative English and Spanish lessons. ● Designed and built a mobile application (using Flutter) for language learners integrating multiple APIs; a system for cementing the language by using native level podcasts. ● Designed and created educational material for Spanish learners on social media in the forms of reels and graphics. Freelance Video Creator + Marketer November 2024 – Present ● Conceptualized, scripted and edited engaging reels for multiple pages in the vegan niche including VegVisits. ● Provided marketing consultation/implementation to small businesses: eIOU, Khong Vegan, and Tim Schaufert, identifying growth opportunities and improving strategy. Various Customer Service Roles Multiple March 2015 – March 2020 ● Excelled in multiple client facing roles, becoming a master in communication, understanding clientele, creating value from that understanding, de-escalation, persuasion and collaboration. ● Personal training, luxury client liaison, waiting tables, appointment setting, and retail.