Lead Team lead
We do not publish candidate contacts. Email, Telegram, LinkedIn — in the original CV on @cyprusithr (Telegram MTProto) ↗
- Role
- Team lead
- Grade
- Lead
- Reach
- direct
- Platform
- @cyprusithr (Telegram MTProto) ↗
- Updated there
- 2026-09-14
- In our base since
- 2026-09-24
As it arrived from @cyprusithr (Telegram MTProto) · fetched 2026-09-24 — the candidate's own text, contacts removed.
**Head of IT | Head of Support | IT Operations | IT Transformation Leader | 15+ Years**
**Head of IT | Head of Support | IT Operations | IT Transformation Leader | 15+ Years**
📍 **Open to relocation**
🌍 **Open to**: On-site / Hybrid / Remote
🗣 **Languages**: English, Russian
**About me:**
IT Operations and Service Management leader with **15+ years of experience** building and transforming IT support, infrastructure and operations functions in international companies.
Most recently, I led a **24/7 technical support and monitoring function across 5 countries at Yandex**, managing critical incidents, service performance, operational processes and team development. My background also includes **ITIL, Incident / Problem / Change Management, SLA/KPI/OKR, automation and IT transformation**.
**Core expertise:**
• IT Operations & Service Management
• 24/7 Mission-Critical Operations
• Incident / Problem / Change Management
• IT Transformation & Process Improvement
• Team Building & Leadership
• ITIL / SLA / KPI / OKR
• Automation & AI for IT Operations
• Infrastructure & End-User IT
🇨🇾 **Relocation / Work Authorization**:
All required documents for the **Cyprus Entry Permit / work visa process are already physically in Cyprus and ready for submission.**
☎️**Contacts:**
**LinkedIn:** [link]([contact hidden])
**Telegram:[contact hidden] [[contact hidden]]([contact hidden])
**Mail:** [contact hidden]
#CV #CyprusJobs #resume #HeadOfIT #HeadOfSupport #ITOperations #ITTransformation #ITLeadership #ServiceManagement #IncidentManagement #ITIL #Cyprus
