Support · gambling, igaming

Jan Lloyd Santos SUMMARY Experienced frontline customer support who is hardworking, versatile, and reliable. Able to provide administrative support in a busy office working environment with a positive vibe. Dedicated, focused, and a great team player with a strong drive to succeed. HIGHLIGHTS • Documentation and Filing • Bilingual (Tagalog/English) • Outlook E-mails • Excellent Team Player • Customer Support thru phone calls and Live Chat • Proficient in MS Office EDUCATION 06/2014 – 05/2017 Stockton University – Galloway, NJ B.S. Business Administration GPA: 3.43 RELEVANT COURSES • Financial Management • Spreadsheet Design (Intermediate Excel) • Managerial Accounting • Human Resource Management • Financial Accounting • Organizational Behavior WORK EXPERIENCE 10/2018 – 10/2020 Customer Service Representative (iGaming) @ Golden Nugget Casino – Atlantic City • Online gaming technical support thru Live Chat, emails, and phone • Perform financial transactions including deposits and withdrawals • Process technical inquiries including Geo Location, KYC (Know your Customer) documentation requirements, and Bonus campaigns in accordance to the Terms and conditions. • Provide clear and concise communication during internal escalations to management that cannot be resolved by frontline support. 07/2017 – 12/2018 Total Rewards Coordinator @ Bally’s Casino – Atlantic City • Reviewed client’s account and providing complimentary rewards • Issued new player’s card to the guests while promoting Visa credit card • Bus information center (Greeted buses and announced bus schedules) 01/2017 – 07/2017 Crew member @ Taco Bell – Mays Landing, NJ • Food Prepping and Runner; operating both dine-In & drive-thru orders 04/2014 – 09/2016 Shift Supervisor @ Panda Express Restaurant Group – Borgata Casino & Six Flags Great Adventure • Overseen 8-10 associates per shift • Cashier, Front-end Customer Service Associate • Trained new international employees (Thai Exchange Student) Phone: [contact hidden] E-mail: 4437 Yorktown Pl. Mays Landing City, NJ 08330