Winrolla Casino— player complaints: 6 in English

The player from India has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from India has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 Automatic translation:

The player from Finland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We marked the complaint as resolved after he confirmed the issue was settled using the dedicated button. The case was therefore closed as resolved based on his confirmation.The player from Finland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We marked the complaint as resolved after he confirmed the issue was settled using the dedicated button. The case was therefore closed as resolved based on his confirmation. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 | Resolved : 01 Sep 2026Automatic translation:

The player from Germany insists on a refund of €14,570 after requesting account closure due to gambling addiction, which was not honored by WinRolla. He has documented evidence of his request and interactions with the casino that indicate his account should have been blocked.

The player from Germany faces a lengthy withdrawal process at Winrolla, with payout requests taking over 10 days and funds being credited back after approval. Despite multiple contacts with support, the issue remains unresolved for more than a month.The player from Germany faces a lengthy withdrawal process at Winrolla, with payout requests taking over 10 days and funds being credited back after approval. Despite multiple contacts with support, the issue remains unresolved for more than a month. Written by EndriCasino Analyst Submitted: 30 Jul 2026 Automatic translation:

The player from Slovenia deposited EUR 50 at WinRolla Casino and received a EUR 150 bonus, raising their account balance to EUR 270. However, their entire balance was confiscated the next day, with the casino claiming the bonus expired within 24 hours, despite their terms stating a 10-day wagering requirement. The player sent a complaint email with evidence, but the casino has not responded.

The player from Norway reported a problem with a $3100 USDT deposit to Winrolla, which showed as "rejected" despite proof of transaction completion from his crypto wallet. He had provided multiple documents to support his claim, but customer service started to ignore him. We intervened and facilitated communication between the player and the casino, which initially refused to process the refund due to the player's wallet addresses being labeled "high risk" by their payment provider. After the player provided several alternative wallets and eventually a Solana network address accepted by the provider, the refunds were processed in parts. The player confirmed receipt of the funds, and the complaint was marked as resolved, although the player expressed dissatisfaction with the delays and handling of the case.