Wild Robin Casino— player complaints: 8 in English

The player from Germany had requested the permanent closure of her WildRobin account due to gambling addiction, which was confirmed by the casino. However, she continued to receive marketing emails and found her account reactivated, leading her to depositing gambling. Despite her request for a refund, the casino refused, citing terms and conditions, while she argued they had violated their obligations. We initially closed the complaint as unresolved because the casino did not respond after two attempts and did not explain how the account became usable again or address the losses after reopening. The complaint was later reopened at her request and marked as resolved after the issue was successfully settled to her satisfaction.

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The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 30 Jul 2026 Automatic translation:

The player from the United Kingdom has a withdrawal request pending since 12/07, which remains under review. Despite attempts to communicate with the casino, he receives only generic responses and feels frustrated by the lack of proper explanations.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The withdrawal delay was explained as a common occurrence due to pending KYC verification or high withdrawal volume, with a recommended waiting period of at least 14 days before escalating the issue. After the advised timeframe had passed, the player failed to respond to follow-up inquiries from the Complaints Team. Consequently, the complaint was closed due to lack of communication, but the player could reopen it if he chose to resume contact.

The player from Spain faced issues with withdrawing funds as their account had been under review for over two weeks without updates. Although the casino requested bank details for the withdrawal, the player wanted to withdraw using crypto, as that had been their original deposit method. The casino later required identity verification documents, which the player provided after some delay due to losing their ID card and using a driver's license instead. The withdrawal was confirmed to have been processed by the casino, but due to the player's lack of response to follow-up messages, the complaint was closed at that time.

The player from the Netherlands had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had advised the player to wait at least 14 days for withdrawal processing due to possible KYC verification or a high volume of requests. After the recommended time frame had passed, the player confirmed the issue was resolved. The complaint was therefore marked as resolved in the system.

The player from Spain struggled to self-exclude from the casino due to a lack of response and support from the casino, which led him to continue gambling and incur losses. The player repeatedly requested self-exclusion and informed the casino about his gambling problem, but the casino ignored these requests and allowed him to keep gambling. Despite multiple attempts, the casino failed to respond to the complaint. We marked the complaint as unresolved due to the casino's non-cooperation, which negatively impacted the casino's safety rating. The player was advised to use self-exclusion tools like BetBlocker and to avoid unlicensed casinos in the future.