Wazbee Casino— player complaints: 7 in English

The player from Italy had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn’t been obtained up to that day. He reported that his account had been closed for alleged multiple-account activity, but he said he had only one active account and that the previous one had been permanently closed at his request. After we reviewed the casino’s evidence and discussed the registration details, the casino agreed to refund the disputed amount of €400. The complaint was resolved after the refund agreement was reached.

The player from Ireland requested to close his account due to a problem, but the casino did not honor his request. After making additional deposits, he asked for a refund. We asked the casino for its explanation and reviewed the player’s closure emails, including one mentioning a gambling problem, but the player later stopped cooperating and asked to leave it. The complaint was closed at his explicit request, without a finding in his favor, because he no longer wanted further assistance.

The player from Germany filed a formal complaint against Wazbee casino for ignoring his self-exclusion request and refusing to refund his deposits. He highlighted that despite his request sent in August 2024, the casino failed to block his account, allowing him to continue gambling while also violating GDPR by not providing his account data. The Complaints Team reviewed the case and determined that the player's self-exclusion attempt lacked sufficient diligence, as he did not follow up promptly after sending a bulk email. Consequently, the complaint was deemed unjustified, and the player was advised to take individual action for future self-exclusion requests.

The player from California faced issues withdrawing her $40,000 winnings after being told there would be no fees or additional deposits. After complying with a $100 deposit, she was then asked for an additional $200, causing her to question if the casino was a scam. She expressed frustration over the lack of human support for her concerns. The complaint remained unresolved as the player did not respond to requests for further information needed to investigate the issue. Consequently, the case was closed for the moment, with the option to reopen if the player resumed communication.

The player from Argentina claimed to have been scammed after making three deposits and attempting to withdraw approximately €3,500. His account, which was verified, was then flagged for duplication despite using the same email, phone number, and login details. He had submitted all required documents but faced refusal to pay out his winnings. After we reviewed the casino’s evidence, it was confirmed that he had created multiple accounts with altered registration details, so the complaint was rejected. As a result, we did not support his claim for the confiscated balance or any additional deposit refunds beyond the last deposit already refunded by the casino.The player from Argentina claimed to have been scammed after making three deposits and attempting to withdraw approximately €3,500. His account, which was verified, was then flagged for duplication despite using the same email, phone number, and login details. He had submitted all required documents but faced refusal to pay out his winnings. After we reviewed the casino’s evidence, it was confirmed that he had created multiple accounts with altered registration details, so the complaint was rejected. As a result, we did not support his claim for the confiscated balance or any additional deposit refunds beyond the last deposit already refunded by the casino. Written by MirkaCasino Analyst & Complaint Specialist Submitted: 11 Jul 2026 | Closed : 07 Aug 2026Automatic translation:

The player from Estonia reports that the casino wrongly identifies him as a Ukrainian resident despite providing a valid Estonian Residence Permit, which should allow him to play. He seeks clarification regarding this misidentification.

Evelyn. K.** keeps saying i have dublicatet my account and i havent soo will ya goddamn fix it cause i just made it 15 min ago and she wont give me the no deposit offer Casino: Wazbee Casino Case #: 3457