Sunrise Slots Casino— player complaints: 6 in English

6 Complaints

0 Last 30 days

0 Unresolved

600.83942729812d Last complaint

10.2 Risk index

$160 Disputed sum

Sunrise Slots Casino: 6 complaints filed in English across 1 platform, disputed sums $160. Most of them are about withheld payouts (83%). Risk index 10.2. Texts below are the players' own words, as published on the source site; last complaint 2025-02-17.

What players complain about

Withheld payouts 83% 5

Account blocks 17% 1

Resolved 4 Closed, no outcome 2

Questions and answers

How many complaints are there about Sunrise Slots Casino?

The English-language record holds 6 complaints from 1 platform. The latest one is dated 2025-02-17.

What do players complain about?

Mostly withheld payouts — 83% of cases, then account blocks (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 10.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 6

17.02.2025 LCB.org Account blocks Resolved

RESOLVED: Sunrise Slots Casino - No Payment Issue

New player at this casino .. I log in thru enclave .. I believe I was offered free spins. I played through the amount required. And was cashing out at 167.00 . I had to contact Custer service a couple times cause it wouldn’t take my verification. Then I needed to deposit$10 thru litecoin to verify my account .. after all that i got locked out of my account , did not get my payment and received an email that my account was closed because according to them their brand does not fit my needs .. so they just stole that money from me? Disputed amount: 160$ Casino: Sunrise Slots Casino Case #: 2928

21.01.2025 LCB.org Withheld payouts Closed, no outcome

CLOSED: [due to the submitter's inactivity]: Sunrise Slots Casino - No Payment Issue

I got $30 insurance money because I made a deposit. I played it all the through the withdraw was approved I’ve been waiting 3 weeks Disputed amount: 250$ Casino: Sunrise Slots Casino Case #: 2831

26.11.2024 LCB.org Withheld payouts Resolved

RESOLVED: Sunrise Slots casino

Hey Nick, how about my payout that that was requested on 10/8/24 and approved on 10/22/24 only after I kept reaching out and finally got the request escalated. Even though it was approved over 5 weeks ago; way past any deadline any and all timelines for payouts (which new and made up ones have been brought up throughout the process), has still not been paid and now you and "Emily" aren't responding to my emails? Love, Jpdeuce86

21.11.2024 LCB.org Withheld payouts Resolved

RESOLVED: Sunrise Slots Casino

Hello seen you posted about payouts and I seen you mentioned sunrise slots is there anyway you can maybe lend me a hand been waiting to get paid over a month from sunrise slots and still nothing i just would like any input you could help me with would be greatly appreciated thank you

09.09.2023 LCB.org Withheld payouts Closed, no outcome

CLOSED: [Due to Casino unresponsiveness]:Sunrise Slots Casino

Do not go to this casino they will not pay you no matter what they do not pay out customer service will argue with you even when you're 100% in the right

01.09.2021 LCB.org Withheld payouts Resolved

RESOLVED: Sunrise Slots Casino delayed payout again

Hi. My user name on sunrise slots is lcook1965 and email is [email protected]. On 8/16, I requested a payout of $2275. Their guidelines are approval of payouts is 10 business days. My payout is now past that guideline. Can you please help me with getting this resolved? thanks! Lisa Cook

How the risk index is calculated and how complaints are labelled — the method behind this section.