Paradise: 22 complaints filed in English across 1 platform, disputed sums €532,238 · 200 NZD and 1 more currency. Most of them are about verification (32%). Risk index 27.5. Texts below are the players' own words, as published on the source site; last complaint 2023-12-03.
What players complain about
Verification32%7
Bonus terms23%5
Account blocks18%4
Withheld payouts18%4
Other9%2
Resolved 12
Rejected 10
Questions and answers
How many complaints are there about Paradise?
The English-language record holds 22 complaints from 1 platform. The latest one is dated 2023-12-03.
Does Paradise resolve complaints?
Of 22 complaints where the platform recorded a status, 55% were resolved, 0% remain open and 45% were rejected as groundless. Withheld payouts account for 18% of them.
What do players complain about?
Mostly verification — 32% of cases, then bonus terms (23%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 22 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 27.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 22
14.11.2019CasinoReviewsAccount blocksRejected
Paradise Casino - Account closed
My Account on Paradise Casino was closed.
I used one of their no deposit bonuses and was able to complete the wager with a Balance of 128€.
I opened a withdraw of 120€ and kept rest on my account.
A few hours later I tried to login again but my account was closed. Live Support claims I had been using a second acount in their Casino.. Which just isn't true at all.
I only have 1 Account and that's the one I got blocked now. I never played at Paradise Casino before.
08.11.2019CasinoReviewsAccount blocksRejected
Paradise Casino - confiscated money
I have deposited 310 euro to paradise casino(paradisecasino.com/) and i played in live casino (baccarat,roulette,blackjack),slots.When i try to withdraw 287 euro after 6 days i recieved email:
Dear Player,
"The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made
• creating two or more accounts
• other types of cheating"
"The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice."
I don't know what rules i'm violated: i have only one account,a made deposit without any bonus, they must refund my money .They violated their rules "The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance.''
