LV BET— player complaints: 45 in English

I made a deposit at the LVbet casino, played it and wanted to get win. I applied for a cashier and asked to withdraw the money. On November 17, I received a letter asking me to send a copy of my passport, a photo, a utility receipt and a screenshot of my e-wallet. I also received an email asking to send another photo with the date and passport in hands. Then I went to the website and uploaded all the documents they asked. On Friday, November 27, I received a letter where the casino re-requested a utility receipt and a screenshot of the e-wallet. I sent it. On November 30, I received a letter saying my account was blocked. When they blocked account, they referred to paragraphs in etrms stating that my documents should be real and valid. Of course, all my documents are real. The casino charges are unfounded. I am willing to provide any paperwork for additional review, but the casino is not in touch. Please help me complete the verification and get the funds.

Hello. I'm sure the casino confiscated my money illegally. We are talking about a large amount of $2,349. On November 20, I received a regular verification request. After verification, my account was confirmed and verification completed. On December 1, I received a letter that my account was blocked, and the winnings and deposits were confiscated. In the letter, the casino points out these rules: a. (I) Customer identity. You guarantee, provide truthful, accurate, up-to-date and complete identity information during the registration process. d. In the event that LV BET has reason to believe that the information provided is inaccurate, we may suspend or close the User Account and withhold any winnings. I transfered deposit at the casino, after that I played and won. After I passed the verification. I've provided the casino my real documents. At this moment our cooperation with the casino was over. Casino only had to withdraw my money. Casino should have reported after the game if they believe I broke the rules. The casino did not report this, instead they carried out a regular verification and confirmed it. Casino security must explain what my actions violated the rules and provide evidence of my guilt. I didn't break the rules, I don't admit the charges, I don't have to prove my innocence. Please help me get my deposit and winnings back.

Hi so basicslly i deposited 2000 pounds and won 3600 playing roullette i sent all my documents and they verified me however they claim i am not who i say i am I spoke to them on the phone and i needed help speaking to them as my english is not so good so they have closed my account and are keeping my funds please help me

I am complaining not as the player but as the Person who’s wallet was used to deposit. My husband has an account but used my muchbetter account to deposit £1100 yesterday. Lv sent him an email to say they could see that it was someone else’s account only after they allowed £1100 of deposits to go through! They said it was terms and conditions violation to use a 3rd party account but if I were to send in my own ID along with him then the account would remain open. I do not want this and I want my money returned to my own much better account which I didn’t even use myself! They are refusing and not helping

To whom it may concern, I want to announce that lvbet has been refusing to payout my winnings of 4000.12 EURO. (I clicked on "luxury casino" hoping you will help me even though I have no account there but I could not pick "lvbet" on your list) I won this money by playing the slot game Excalibur and I would like to stress that there is no bonus money involved. As I will show in the screenshots I will provide you with soon, it is clearly visible that this is actually my real balance without any bonus money. My last deposit made before winning was done via SOFORT, since my only withdrawal made at this company so far in August was made via credit card they told me to provide them with a coloured bank statement from my bank account I deposited. So far so good. I thought everything would be fine when sending them this statement and there would be no problem. Unfortuantely lvbet now did everything to prevent my from being verified. First I sent them an online screen shot. Now (still Dec5th) they asked my far an account statement sent by mail and not older than 3 months which I also did. Even though my copy was clearly visible they rejected it telling me (dec. 6th) that a copy must be visible and all four corners must be visible. Moreover they told me they would accept an original pdf from the bank or a picture from the paper version. So I sent them the same bank statement again, now even more visible and clearly with all 4 corners visible. Even until this moment, I still believed that company was honest and this minor problem would be certainly fixed. After I entered the live chat and asked why it would take that long they said it may take up to 72 hours and that I should have some patience. After the next email from lvbet on December 9th I was already sure they were reluctant to pay me my money. Their simple answer: "We need a bank statement from your account as a pdf or a screenshot from your online banking (the whole URL must be visible) and again, they did not accept it even though I provided them with the screenshot (it was made from ios though so not with the whole URL visible but instead with my bank name). [EDIT] from the live support told me (Dec11th) please to wait until the next day after asking him if the documents sent by me were the right ones this time. On December 12th I sent lvbet 2 screenshots, this time made from my pc with the full url visible. Of course, I got no answer. When I asked agent [EDIT] in the live chat on Dec13th how long this verfication process would still take he wrote me: "Your account has been verified already." (!) So I asked him if I can finally withdraw now he goes: "I think yes, your account has been verified." OK, so I try to make a withdrawal - still not possible! So I made another upload. I was already sure it would not work - and next day, on Dec 14th the only answer I got was: "Before a withdrawal we still need a bank statement from the bank account you used." Which I sent them at least 3 times already!! At this point, I realised that anything I would ask them would be just wasting my time. It is more than obvious that they refuse to pay me my money despite fulfilling anything they wanted from me. I also wrote them I would contact thepogg if they still prevent me from withdrawing my money but got no more answer. I also sent them my last scrrenshots I did via URL once again as an email just to make sure they cant see it was not uploaded from me. Now I count on your assistance, dear team from thepogg. Best regards, [EDIT] (Please do not show my real name or email later when publishing this statement!)