LV BET— player complaints: 45 in English

Dear Case Handler, I am writing to you to express my dissatisfaction with the following matter. At the online casino service provider mentioned, I emerged as the first-place winner in the 'GUTS ‘N’ GLORY' tournament, which concluded at 24:00 on 2024.03.05, earning myself 1000 free spins! In the general terms and conditions of the said tournament, the following data was stated: "The “Free Spins” term used hereafter stands for Free Spins and Super Free Spins (SFS). Super Free Spins are Free Spins of higher value (€1/each spin)." Hence, it was clear to me that I would receive the free spins at a value of 1 € per spin! However, the provider claimed to have investigated the issue and stated that I would receive the free spins at the smallest stake, which is a 0.09 euro bet per spin! This is unacceptable and infuriating to me, as other tournament descriptions clearly state, I quote: “The “Free Spins” term used hereafter stands for Free Spins and/or Super Free Spins (SFS). Free Spins value is set at the game's minimum stake which allows for covering all paylines, and is not less than €0.09. SFS are Free Spins of higher value (€1/each spin)." Furthermore, the winnings table also indicated that I won 1000 free spins Euro. Since then, these details have been amended and corrected, which I can verify with screenshots. I have attempted to contact support several times to request compensation or rectification, but each time I have been told that their procedure and judgment are correct. I would like to request your assistance in ensuring that I receive the appropriate winnings or compensation. Sincerely,

The provider refuses to pay out my winnings. I took advantage of the sports betting welcome bonus. When I met the sales conditions, I verified myself as requested by the provider. The provider then refused my payment and closed my account. I urgently ask for your help. I didn't do anything forbidden. i hope you can help me. Thank you very much !

After I deposited and got a sport reload offer and reached the turnover I played on the casino. After I was verified successful and request a withdraw request they wrote a mail that my account was closed by internal decision and the decision is final. "Kindly note that your gaming account has been permanently suspended and balance confiscated." Thats really strange.

Hello, after I took a reload offer and played some bets the turnover was finished and I wanted to withdraw. Then I got a mail that after a internal decision my account was closed and the balance confiscated. So 1004,60€ were on the account which I can't withdraw anymore. It would be nice if you can help. Don't think that this is a legal behaviour. Regards

Hey i dont get my bonus free spins because the casino say i pay only 15 EURO.......And the casino say 1 EURO = 300 HUF........1 EURO 377 HUF everywhere i pay 5655 HUF and i get nothing free spins.

I have problem becouse Saturday (09.12.2023) and Sunday (10.12.2023) i put bets on live table tenis on LVBet. I played like always, but this time i was more lucky and i won around 6100 euro i decided to withdrawal money. Monday i saw information that my withdrawal is canceled, becouse almost all my best from this two days are returned (more than 50 bets). I asked support what happened that you canceled my best. It is answer : "Having reviewed your case with the relevant team, I can confirm that your bets were voided due to being late bets - placed after the events already happened in the games." I don't agree with it becouse i put bet like always and i don't see nothing wrong. I asked on some proof about late bet but unfortunately they can not give me any proof. I have also situation that some bets from the same match are returned and other bet which was lost from the same match isn't return (bet is lost). I would like to get some proof that something like late betting happened becouse i don't see any problem during betting and get back my money which i won.

They said i give the fale details but i register from uk and i am in Guernsey but i have the proof for them so they cancel my account and keep all my balance

Hello I am reporting an incident in which Platform(LV BET) is excessively demanding customers to submit sensitive information. During the verification process. They requested me for ID. I uploaded the ID. They rejected it and asked for a passport. I uploaded. And somehow they were not finished here. They demanded more documents such as portrait of my holding my passport and my bank slip. As much As I would like to comply it is too much and I feel extremely uncomfortable to provide as the information submitted can be used for scams. Here is the history of the chat that the consultant also confirmed to acquire such information from me. Even If I am not willing to comply with their"regulations" They would freeze the funds available. The practices are completely against the law. From My understanding that such funds were not used, it should allow me to cash out and close my account due to the reason that such requirements were not met. But they just blocked the funds. And such documents were not asked all at once. They just periodically ask u to submit new documents each time they reject you. Below is additional information regarding the recent rating of the indicated platform LV BET [EDIT] Any help would be appreciated! Best regards !

I won on their welcome bonus and finished the wager requirement. After trying to verify and talk to them in email my account get blocked and they say they will not pay, no direct information on why they will not pay.

I opened an account with LVBET last week and deposited EUR4,000. After a few sport bets I decided to close my account and their wagering options are extremely poor. They closed my account however they then requested a copy of a bank statement in order to return my EUR4,000. I only bank with Revolut so I sent them a pdf statement of Revolut and they are refusing to accept the document, and at the same time they are witholding MY money. This case is very simple - please ask them to return my funds or I will sue them. Also, I am asking for compensation of EUR1,000 for wasting a lot of my time for no reason at all. Additionally, I am asking that they train their representatives properly as they seem to be extremely incompetent. Many thanks & Kind regards

I registered I played on They want sowes datas and they refused the payment. 4300000 Ft.

Good afternoon,March 17 I opened an account at LVBET and deposited 400 Reais and won 366.00 Reais in the slot Get the gold of infinitreels is my final balance I had 766R$ BRL. I requested the withdrawal in my account,I waited 1 day the withdrawal canceled and the money returned to my account! I requested again,then I received a message saying that I needed to send my documents and I sent and approved them all,then I requested my withdrawal that I already had sending all my documents to prove that I was the owner of the account,without any fraud! Then when I requested my withdrawal I was sure that my money would go into my bank account.. and then a day later they informed me that they had closed my account and confiscated my money,they accused it of being a fraud. I found this very shocking and sent them a huge amount of emails to them,Please let me know urgently if you can help me! as i am appalled that they took my money and much worse that they accused me of being a fraud! Please I want my money in my account.

Hello i hope you are doing well. I am contacting you because lvbet has directed me here because you seem to be the ADR for this casino. Im asking you to help me to get my net losses after i was verified with KYC and after i have shown many signs of problem gambling which is around 3000e because they did nothing. I will be giving you all the points and proofs regarding the complaint on this message. Firstly i was self-excluded already couple of years ago from lvbet casino. When i tried to login to lvbet casino i was able to but no mention of any gambling tools was presented or atleast i don't remember anything like this on the first time i came back. Now i was not playing for years in lvbet casino so i think this should be asked again when i come out of self-exclusion i canät remember anything like this after so long. Secondly i send lvbet my bank statements because of KYC which is full of gambling transaction. Infact almost all of them are and there are a lot, that should be a sign of possibility of gambling problem when you see someone having that many gambling transactions on their bank statement. Never anyone have made sure if im okay to gamble even after seeing the bank statements or after coming from the self-exclusion. Thirdly the "reality check" responsible gambling tool was not working and it always showed that i had won 0e and lost 0e, so i was never aware really how much i had played and lost or won. Now they replied to me regarding this, that its not actually their tool but the game providers tool? i don't know who's really it was, but it really doesnt matter, it was not working and lvbet are the one who offered that game so they should be accountable for that if its not even working i can't know who's it is im not the one whos working in the casino i just assumed that it was the correct reality check. It was on the game "dead or alive 2" and which you can check was the game i played mostly on lvbet casino. The frequency of deposits and wagers i did was way more than average player i played almost all day every day which is one of the indicators also. The reversal of withdrawals which you can also check, i reversed almost all of my withdrawals. Constantly i was reversing them because the addiction and urges and ofcourse i lost everything and that also is clear sign of possible gambling problems i almost never got my withdrawals because of the reversal. Then the fact that i came to lvbet live chat and asked them to give me a cashback based on my losses because i lost a lot of money, that also is clear indicator of gambling problem when you start to ask for cashbacks and say that you lost too much money. This also you can check from the live chat or email logs another indicator. Now based on all of these which were present all of them lvbet have failed their social responsibility to prevent harm and exploitation that comes from gambling and i want to get refunded the net losses of about 3000e im not sure on what point you should have really acted so i would ask that and rest they can keep but in my opinion from the point of the KYC. If they only asked or made sure im okay to play or mentioned these responsible gambling tools i would have saved a lot of money but again i thought that it was working because the game showed the reality chech but never any amounts always 0e because it was not working It also says on the MGA player protection directive the following: B2C licensees shall employ effective measures and processes to detect and identify problem gambling, and actions and, or behaviour which is indicative that a player is at risk of developing gambling problems, using analytical tools and, or behaviour monitoring systems with pre-designed and, or evolving parameters, and customer facing and, or responsible gaming staff. Once identified in accordance with sub-article (1), the B2C licensee is required to take effective steps to address problem gambling and, or prevent players from developing gambling problems The criteria taken into consideration by the licensee to meet its obligations in terms of article 17(1) shall be documented and reflected in the policies and procedures of the B2C licensee, and such criteria shall, at a minimum, include: (a) the amount and frequency of deposits and, or wagers; (b) the use of multiple payment methods; (c) the reversal of withdrawals pending the processing thereof; (d) communication-based indicators such as increased player complaints and bonus requests; and (e) use of responsible gaming tools. In order for the licensee to meet its obligations in terms of article 17(2), the B2C licensees shall also have policies and procedures governing the actions that must be taken by the B2C licensee with respect to problem gamblers and players who are at risk of developing a gambling problem, and such policies and procedures shall, at a minimum, address the following: (a) the identification of a player’s actions or behaviour that would trigger intervention by the staff responsible for initiating player interaction; (b) the identification of a player’s actions or behaviour that would result in the B2C licensee informing the player of the responsible gaming tools that can be used by the player; (c) the identification of a player’s actions or behaviour that would result in the B2C licensee imposing limits on the player in terms of Part V of this Directive; and (d) the identification of a player’s actions or behaviour that would result in the B2C licensee excluding the player in accordance with article 11(5)(b). Now when you look what kind of signs the casino need to be aware of listed on the MGA player protection directive, i had showed all of them and never at any point anyone asked if im okay to gamble or mentioned the use of responsible gambling tools to me or anything. The reality check tool that was on the game dead or alive 2 i thought that was the reality check tool how can i know its not the right one? once again lvbet are the one who offered the game and i have never seen that on any other casino when you play that game. Based on all of these points i listed here, i hope you can help me because there were many obvious signs and yet still nothing happened and they want to say that they acted accordingly... I thank you for you're time and hope you a nice rest of the year!

Dear Pogg, I contact you regarding a cleary [EDIT] from bookmaker LVbet. This company is operated from Fairload Ltd which is also licensed at MGA/B2C/282/2015. On 08th March i claimed a 100% up to 100 EUR Reload Bonus for Sports (i used this offer many times). I had luck an won a combo bet at Champions League and Europe League. The stake was 200 EUR and i won 2842 EUR. One day later i want to place a bet again, but i was limited to low stakes. I still had to rollover 1600 EUR in a timeframe of seven days! I tried everything but also at higher leagues i could bet max round about 10 EUR. The problem was, i had to rollover with combi bets but there was not so much games in this seven days. I tried also live bets and other sports but the limits were lower either they do not accept my bets. On the last day i had an balance of 3000 EUR. I am pretty sure, that i have fulfilled the rollover terms if LVbet has not limited me. So i complaint this [EDIT] behaviour and want my complete balance back. Please reply to me than i send you some screenshots from bets which i have tried to make and something else ( because there were no upload form). If you need more informations do not hesitate to contact me via mail or via phone. Thank you in advance!

On 17th December I opened an account with LVBET and I deposited euro 1600 and I lost euro 163.58 and I had a balance of euro 1436.42. When I opened my account I got a message saying that I do not need to upload my documents and I emailed them to verify this. They replied back saying that they are checking and a day later they informed me that they closed my account as I had a previous account with them. I therefore asked them for a refund of my balance of euro 1436.42 but they informed me that they confiscated my money and they accused me of being a fraud. I found this very shocking and I have sent them a huge amount of emails and I even copied their CEO [EDIT] who is very well aware about this problem. Please urgently let me know whether you can help me or if I should take LVBET to court in Malta as I am appalled that they have taken my money and much worse that they have accused me of being a fraud and a criminal and that I am involved in money laundering. I have several emails to verify this and can send you all the correspondence. Many thanks your kind assistance. Kindest regards,

Hi, I write this complaint regarding my treatment from lvbet.com. They have closed my account and frozen funds based on "11.d. Account and retain all the remaining funds in the Account where LV BET has reasonable belief that a player committed/attempted to commit/ was involved in proceedings leading towards potential fraudulent activity or otherwise advised on fraudulent activity to third-party-player/s or hacked or accessed otherwise unlawfully third-party players’ Account for the purpose of alleged fraudulent activity or otherwise. Such activity could involve inter alia, organised betting, use of stolen or falsified debit cards or Account numbers, forgery, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated." I rejected these claims at the strongest. I dont recognize that I have breached this term. I will not let them smear my name and say that I cheat, scam or hack. I have sent lvbet proof of idenity, proof of adress, proof of wealth and proof of income. All to prove the authencity of my account. I have even offered to meet in a skype interveiw after they came with their "11.d claim". They rejected it. As they have done since I started betting with them in the spring of 2021. I have not placed a bet with lvbet since May/June 2021, but it took them 8 months, 50 emails and countless hours of me sending the strangest documents, before 09.03.2022, to say that I breached 11.d. I know I have done nothing wrong, but this should show their logic is incoherent. My experience with lvbet is that they have been unprofessional in their demands of verification, but I have always sent them the requested documents even though I have been reluctant. Now they have built a case on what is at best a misunderstanding. I will attach all email correspondence for you to see. Some things that might be relevant for you to know. I placed bets on international leagues such as Europa League, Copa Libertadores and Champions League. I deposited 96 500 nok at lvbet with ecopayz. As proof of income I have given them my income stream of 144 000 nok a year from the scolarship and winnings at other casinos worth 350 000nok ( I can prove more and are still willing complete the verification of my account). In other words, I can back up my 96 500 nok deposit at lvbet. They have frozen 296 000 nok (about 29 000 euro) in my account. I have not been payed a single cent of my funds. I feel powerless and lvbet does not come to reason. I therefore contact you to recover my funds. I look forward to your response.

hi, i sent the casino passport, payment method and address certificate but still they don't want to confirm the account, can you help me to get my profit. I can provide you with pictures proving my age, name, method of payment and address of the certificate

[EDIT] I am from Toronto, Canada. Joined LVBET.COM about 3 weeks ago. I deposited first few times and lost, then after another deposit my deposits total was then at $8000. I then got a lucky win from a game and sports balance was $10,000 putting me a profit of $2000, since I had deposited 8k over a space of around a week. Here comes the nightmare now, well maybe not as yet because sportsbooks asking documents is normal procedure. I provided, proof of bank cards, proof of id, also latest available 3 months bank statements. To then be asked for a bank statement that was not even cycled because the month had not finished. I went to bank to let them know and they printed off a statement month that had not even finished, stamped the statement for me and I sent it to the lv reps for them to tell me they do not accept copied documents even though online banking did not have access to what they requested and it’s a stamped bank document. Fast foreward to them making me wait for statement to cycle to online banking about two weeks later while they hold My 10k. Also to add, they had requested me sent the URL of the page where I print statements from, page showing personal details and just ridiculous request I’ve never seen before. After providing all they’ve asked and thinking my $10,000 would finally be on its way I am now being asked for tax return bill and corporate information. Even though I’ve supplied them With my corporate account statements and articles of incorporation. MY CORPORATE ACCOUNT AND COMPANY HAS NEVER DEPOSITED ON THE LVBET PLATFORM [EDIT]. SOMEONE PLEASE HELP ME. I HAVE NEVER HAD A SPORTSBOOK [EDIT], STAY AWAY ALL!!! My personal bank account is only one that has deposited and I gave them standard information usually asked for and more only to have excuses made and tax returns being requested over $8000 deposits and being ahead $2000 I am receiving issues. I will be contacting the board and leaving reviews everywhere possible. [EDIT] * I EVEN ASKED THEM TO PERMANENTLY CLOSE MY ACCOUNT WHEN I SEEN THEY WERE DELAYING MY FUNDS AND REQUESTING NOT NORMAL THINGS. THEY THEN CLOSED ACCOUNT FOR ME AND SAID THEYD SEND ME MY MONEY ONCE THEY GET LATEST STATEMENT. I HAD TO WAIT FOR A CYCLED STATEMENT THAT CAME IN YESTERDAY TO ONLY HEAR WE NEED YOUR TAX RETURNS NOW FOR CORPORATE ACCOUNT. Keep in mind corp has never deposited and account has funds clearly moving through it which statements show and company making consistent payments. With only $8000 deposited this is the nightmare I am going through. Just imagine they would have kept taking more if I was to continue losing. I got lucky on my last $1000 at that moment and won back my money for a $2000 profit. Only to have this website [EDIT]. PLEASE SOMEONE HELP ME! Thank you * Now my account is closed permanently because I requested them to do this and was told funds would be sent after I send the statement in only for them to lie to me. My funds are being withheld in a very evil Manner now, going to contact the board next. PLEASE I SOMEONE HELP ME. GOD BLESS

Hi created an account with your username [EDIT]started playing on your side put in lots of money in the hope that my money would be safe with you as I said started playing won money when I would then withdraw the money I fought and won my account will be blocked get sad and angry wonder why then say your support that I previously have an account in my name that I neither play on nor remember that I had you take all my money I deposited plus all the profit money I had in my account over 100 euros I get back 20 euros this is disaster has no link to the other account really do not remember that I had a second account then registered this [EDIT] account everything I have lost now because of this have not received any warnings that there was another account in my name has deposited money after money without warningsbecause you took all my money I feel very bad this money I would take out to use to surviveI feel really bad that you refuse to change the decision and I get my winnings backI had no idea if the other account in my name has not received any warnings eitherplease this has ruined my everyday life fought hard for the money I won then you take everything away from me

Hi. I can't complete verification at the LVbet casino. I need the help of a third party. I started verification at the begining of December. I uploaded the necessary documents, all of them are originals. After uploading the documents, I received a blocking letter. The blocking letter says I violated Part 11 of the casino's general terms and conditions. The paragraphs in it state that I must provide reliable documents on my own behalf. I did it, but the casino doesn't trust me. Besides blocking my account, the casino canceled my deposit and wining. On my account was $1,147. I want to complete verification to get this money. I think that the casino makes a mistake when it says that my documents are not real. I'm ready to send my paperwork to you so you can check it. I wrote to the casino, but they don't intend to cooperate.