LunaCasino— player complaints: 14 in English

14 Complaints

1↑ Last 30 days

0 Unresolved

29.870934622986d Last complaint

— Risk index · no statuses

LunaCasino: 14 complaints filed in English across 1 platform. Most of them are about game fairness (36%). Texts below are the players' own words, as published on the source site; last complaint 2026-09-11.

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What players complain about

Game fairness 36% 5

Account blocks 29% 4

Other 21% 3

Bonus terms 7% 1

Withheld payouts 7% 1

Status unknown 14

Complaints by month

Questions and answers

How many complaints are there about LunaCasino?

The English-language record holds 14 complaints from 1 platform; 14 carry no status from the platform. The latest one is dated 2026-09-11.

What do players complain about?

Mostly game fairness — 36% of cases, then account blocks (29%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 14 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 14

11.09.2026 Trustpilot Game fairness

£200 taken in less than an hour! Highest win 68p on 20p spins?!?!?!? What a con

30.07.2026 Trustpilot Withheld payouts

I deposited 200 SEK, but the registration itself didn't work; it wouldn't accept my email address.Luna Casino refuses to

I deposited 200 SEK, but the registration itself didn't work; it wouldn't accept my email address.Luna Casino refuses to refund the money.They are ignoring my emails, despite photographic proof.I feel like I’ve been scammed.It’s a good thing it wasn’t more money.

21.07.2026 Trustpilot Game fairness

Scams no scatter no bonus avoid they are robbing people here

18.07.2026 Trustpilot Game fairness

Stay far away. £180 deposited no wins over £2/£3 bonuses don’t exist. It’s just a front to take your money and give zero

Stay far away. £180 deposited no wins over £2/£3 bonuses don’t exist. It’s just a front to take your money and give zero return. Please avoid and use reputable casinos. This has been added to the avoid list in several casino listing sites. Wish I had read up on it before playing. Ukgc have been noti

15.07.2026 Trustpilot Game fairness

My deposit was 500 paund in last 3 weeks and I withdraw 2 time 50 paunds. And this is what I'm gonna say nothing more. S

My deposit was 500 paund in last 3 weeks and I withdraw 2 time 50 paunds. And this is what I'm gonna say nothing more. Stay away no bonuses in bonuses no win just headaches. Stay away

21.05.2026 Trustpilot Game fairness

Lost over 3k please people do not sign up to this scam app 3 thousands gone. Every game is set up for loose

08.05.2026 Trustpilot Other

Scam casino. I sent a payment from my bank and it didn't land in my Luna account. I have been back and forth with custom

Scam casino. I sent a payment from my bank and it didn't land in my Luna account. I have been back and forth with customer services for 3 hours and still my money is missing. I provided all the evidence of payment cleared by my bank and references, yet they still can't find it! They won't tell me ho

18.03.2026 Trustpilot Account blocks

Website is a bogus scam takes your money and locks you out the account instantly.

27.02.2026 Trustpilot Account blocks

New customer. I did three deposits and they locked and suspended my account (permanently) removed my ability to request

New customer. I did three deposits and they locked and suspended my account (permanently) removed my ability to request a withdrawal also. So they're forcing customers to provide documentation that is optional. I want my money back £700 sitting in my account I am unable to use or withdraw. Ridiculou

06.02.2026 Trustpilot Bonus terms

Depoisted 50 bonus is a wont let you cash had 200 in total played the whole lot down wont even let you withdraw 20 sayin

Depoisted 50 bonus is a wont let you cash had 200 in total played the whole lot down wont even let you withdraw 20 saying you will.lose everything in account then wont...scam dont go near

02.01.2026 Trustpilot Account blocks

Signed up and when straight to the verification page, the only document requested was source of funds, no requests for a

Signed up and when straight to the verification page, the only document requested was source of funds, no requests for any other documents. I provided the proof and the document was successfully verified. I went on to deposit and the deposit was successful, but within seconds they locked me out the

01.11.2025 Trustpilot Other

Luna Casino (also promoted as Luna Founder or Mr Luna) appears to be a rebranded scheme run by the same people behind MH

Luna Casino (also promoted as Luna Founder or Mr Luna) appears to be a rebranded scheme run by the same people behind MHTTrade.io. After taking money from investors with MHT Trade and disappearing when the site went offline, they’re now pushing this “new” project to repeat the same playbook.

25.05.2025 Trustpilot Account blocks

Do not use this casino don’t don’t don’t bad people behind this I put £500 on played it then £500 deposited all of a sud

Do not use this casino don’t don’t don’t bad people behind this I put £500 on played it then £500 deposited all of a sudden not aloud to play can’t log in email them and my email doesn’t exist all of a sudden I’m not bitter about losing one bit the fact is they are thefts stay well clear

18.02.2025 Trustpilot Other

I joined three days ago I won money on a slot I took a screenshot as I always do the money has not been added to my acco

I joined three days ago I won money on a slot I took a screenshot as I always do the money has not been added to my account I’ve been onto customer service for three days with absolutely zero satisfaction I’ll be taking my money elsewhere if I was you I would not go near this Online casino I think i

How the risk index is calculated and how complaints are labelled — the method behind this section.