Hyper Casino— player complaints: 33 in English

AVOID THIS CASINO!They're total scammers, tried to keep my deposits and I've had to go through my bank to claim chargebacks because they refused to give my deposit back AND refused to help. Allbritishcasino- avoid them too as they're under these guys OH AND PUBCASINO- ALLLL SCAMMERS.

PLEASE AVOID THIS CASINO!!!!!I've reposted around 3-4K with them on my joint account, which also shows partners name etc..They've never had no issues, I've tried to withdraw £100 (bare in mind I've deposited for about a year)And they are now requesting 6 forms of ID.. if my £100 isn't withdrawn or t

I used to like hyper Casino. I play alot and don't mind loosing as long as I get a run. I worked it out that I'm nearly a 1000 pounds down without not even 1 pick up. Hyper Casino doesn't let you win or give you a run.Trust me don't play this site.

Requested to reopen account after self exclusion. Spoke on the phone to safer gambling and was asked questions. I said I would be happier having deposit limits set on the account once reopened. Account was reopened and I assumed there were monthly limits set (my own fault which I am fine with). After depositing £350 which was past the monthly limit I thought was on the account I realised I was wrong. I therefore set a monthly deposit limit of £250 thinking this would prevent anymore deposits as I had already spent £350 for the month but i was wrong again. I stupidly felt like gambling the next day and just tried depositing and it let me. Luckily i stopped at £200 but it shouldnt have been able to happen after setting a limit. I complained to the casino and they said ‘AS THERE WAS NO DEPOSIT LIMIT ON THE ACCOUNT WHEN REOPENING, SETTING A NEW DEPOSIT LIMIT DOESN’T FACTOR IN ANY PREVIOUS DEPOSITS FOR THE MONTH AND THAT I WOULD NEED TO SET ANOTHER DEPOSIT LIMIT IN ADDITION TO THE ONE I ALREADY SET'. This in my opinion is crazy in many ways as allowing a self excluded player to return (when they mentioned deposit limits on the phone call) and having no deposit limit set is dangerous. But also their website states that a monthly deposit limit of £100000 should be set for UK players. 1) This is way too high especially for self excluded players. 2) This should have therefore been set on my account which going by their response would have stopped anymore deposits once i set the initial deposit limit. So i am complaining mainly about the additional £200 I was allowed to deposit after setting a monthly deposit limit. I purposely set it under what I had already deposited. for the month (£350). At all other casinos I have played at setting a monthly deposit limit only allows you to deposit that amount per month. If I initially deposited £350 I would need to set a monthly deposit limit of over £350 to be able to continue depositing for that month yet I lowered it below to £250 and would have been able to deposit an additional £250 to the initial £350 that I had already deposited. So for me to stop depositing I would have either had to have known to set a deposit limit of £0 or set two deposit limits for the month to protect myself which is ridiculous. The deposit limits should work instantly. This should also have been communicated as how would someone know to do this. On a side note I was very stressed and was speaking to a live chat agent on the day I deposited the £200. They were kind but said it was being escalated and I would need to wait. I explained it was causing me stress and they apologised. I tried to wait and became very stressed so I contacted back the next day. The live chat agent then gave me the impression that it hadnt been escalated and I was literally waiting for nothing. I just think the whole experience was very bad especially for a previous self excluded player that had commented that this is causing them alot of stress. But my main complaint is regarding the £200 that was deposited after setting the deposit limit lower than what I had already deposited for the month even when there website states a limit must be set for UK players and they told me that no limit was set which meant i had to set two deposit limits for it to work. Thanks

I need help with this casino please. Can the rep give me a message please xx

Hello! I am sending you a complaint for consideration against HYPER CASINO in connection with the confiscation of my balance in the amount of 315 EUR. Initially, the casino sent me a request for verification, but I was unable to complete the online verification. As soon as I sent my bank statement and ID Card to the casino for verification, the casino immediately sent me an email in which they accused me of violating the rules, which I did not violate. I received the verification request on July 21 at 8:13 PM, and the message about the blocking came on July 22 at 12:41 PM. Also, despite the casino's accusations, I insist that I did not know and could not know the outcome of the game in advance. I relied only on my inner intuition. No evidence was provided to me that I was somehow aware of the outcome of the game in advance!!! The complaint procedure for considering complaints in accordance with the casino rules has been observed: On August 1, I sent an official complaint to [email protected]. In response, the casino indicated the procedure for considering my complaint and gave me the complaint reference number - NTR-BBWMC-370. I ask you, as ADR, to resolve the dispute that has arisen.

Hello! I ask for help in resolving the dispute with hyper casino. Despite the fact that my account was successfully verified, the casino canceled my 500 Euro winnings that were received in live games. I am accused of violating the rules, but no evidence of my guilt has been presented to me. I declare that I did not allow violations of the rules of the casino. My games fully comply with the Terms and Conditions. I have nothing to do with the violations that the casino accuses me of: allegedly, I took some measures to influence the outcome of the game. During this period, I only played three games (on 4, 9 and 12 January). I was only slightly lucky in the first and third games, and in the second one, I lost 600 euros. The details of these games are attached. I believe the casino is intentionally accusing me to further its own self-interest. The complaint procedure has been followed. On February 28, I submitted a claim to the casino in accordance with the terms and conditions. Please help me return my winnings in the amount of 500 Euros.

Dear The Pogg, I had a permanent self exclusion with all L&L casinos with the MGA license since 2021 and I was allowed to open an account with HYPERCASINO on 15.06.2023 and I lost a total of € 5000.00. After several e-mails L&L decided to refund me € 1500.00 as GOODWILL and I informed them to go ahead with the refund but that I still would be filing a claim for my total losses of € 5000.00 and unfortunately L&L are not at all cooperating. I also sent several e-mails to the CEO [EDIT] all of which have been ignored and I specifically informed them that I would return back to GOODWILL of € 1500.00 as I am very upset with their complete lack of cooperation. L&L are claiming that I committed FRAUD & they also accused me of MONEY LAUNDERING and these accusations have caused me a huge amount of stress. They say that I opened an account with HYPERCASINO using different personal details but I assure you that this is not the case and I will be sending you an e-mail with all my registered details of all my accounts with L&L Europe Ltd and it’s very clear that HYPERCASINO should not have allowed me to open an account which they verified instantly. I also sent several requests to their DPO for all my registered details of all my accounts (please refer to my e-mail) and it took them over 3 weeks to supply this basic information. I look forward to hearing from you at your earliest convenience and please feel free to contact me should you require any further details or information. Thanks & kind regards,

20k GBP are being withheld on Hyper Casino pending a request for third party bank statements because I received some transfers from friends on Much Better while depositing across 3 brands owned by L&L Europe Ltd: All British Casino Yako Casino Hyper Casino - I have submitted full KYC that I can provide for myself, but for obvious reasons I do not have access to third party bank statements - I always had sufficient balance in my bank account to fund the deposits I made and the majority of funds deposited originated directly from my bank account and never interfered with the transfers received on Much Better. I just used the funds that were already available in my Much Better account, because that is what the e-wallet is for - None of the funds on Hyper Casino where I am trying to withdraw are related to the transfers from third partied where bank statements are requested Regards,

On 22/02 I noticed that access to my Hypercasino account (games as well as cashier) was blocked. I asked the "VIP Host" about this on the same day and was told that there was an unspecified "review" and that I would be notified once the review was complete. No further information, nor a time frame, were communicated in response to further enquiries. I raised a formal complaint with the operator on 25/01, also formally asking to remit my account balance. No substantial reply has been received to the complaint, only further "VIP Host" messages, stating that I would be notified at an unspecified time. To this date, I have not even been told what this "review" is about. I consider the time frame of this "review", and the fact that the operator has not even informed me what is being reviewed, as unacceptable. I have neither been given a reply to the formal complaint (their T&C do not state a time frame for this), nor a time frame for resolution. As a result, I am starting the ADR process and am asking to compel the operator to return my account balance. My account is fully verified including source of wealth and source of funds, and no concerns have been raised regarding the documentation provided. Thank you for your consideration.

i have verified my account before allready and try to make 2000e whidtraw but my adress is change and they want to document of that and that is sended.. my whidtraw was pending 1 day when they asked new adress document and then it should be check out 24-48h now it has been 24h and asked when it is proved they say 48 and could be longer so this point i dont know how long they will stalling that whidtraw. and this same thing is others players broplem too thats why i file this complain because i know they will ask after 48h again others documents and then its starts all over again. and everytime i check my pending whidtraw they try to get me to cancell that... now i just waiting what is next excuse.

Hello, in the night from February 1st to February 2nd, I transfer a total of € 2,700 in the casino, without any success. After that, I first got myself at the casino that something like that cannot be in the high amount and wanted to claim my money back. But think it doesn't work. Now I wanted to take advantage of the 10% cashback, which is used to advertise on the site and have it transferred directly to my bank account, as my player account should be closed. Now the casino refuses. I now feel more than cheated and now I need your help. After all, it's about money. Please help me get my money. I thank you in advance. Sincerely yours, [EDIT]

I had created the account by depositing $200 dollars and it automatically used a bonus to start with. This was not made very clear that my max bet during this couldn't exceed $5, and was never brought up again during my gambling. I proceeded to gamble up to $30K up and down all the way just under 10k and back up to 30k. I had changed games and the casino had even automatically set my bet higher then their maximum for this bonus quite a few times. Also I did gamble through the required amount to release the funds. They had not used any software to remind, stop, try to prevent or show me that I would be breaking the rules when the bet was set above $5. I had attempted to withdraw the money and they didn't bring this up, even got them all the required documents. Then out of the blue I log into my account and my balance was set to $0 and they gave me the reason that I had broken the rules. I had gambled after I had hit their required amount to withdraw and make the cash real not bonus down to 10k and then back up to 30k. I feel I should be entitled to the money, they didn't even give me back the original $200 I deposited. Also they denied my request for an address my lawyer could send information and my request for the wagering history, they stone walled me completely and passed me off to different employees. This had happened a few weeks ago, I just haven't had the ability to find the time to do this till now. I have all emails from our correspondence. Please let me know what can be done and if you require any additional information or documents. Sincerely [EDIT]