Extreme Spins Casino— player complaints: 6 in English

Player is facing unresolved bonus issues. [Bonus] — unresolved

Player’s withdrawal is delayed again. [Withdrawal] — no_react_reg_bad

The player from Italy had submitted a withdrawal request of €1000 six weeks earlier but had not received his funds yet. He had faced delays and automatic responses regarding generic security checks, and previous attempts for a €2900 withdrawal had been canceled after three months. He confirmed that he had never made a successful withdrawal, had completed the account verification process, and had used online slots to accumulate his winnings. We were unable to move the complaint forward because the casino followed a No-Reaction Policy and did not respond to our mediation attempts, so the case was closed as unresolved.The player from Italy had submitted a withdrawal request of €1000 six weeks earlier but had not received his funds yet. He had faced delays and automatic responses regarding generic security checks, and previous attempts for a €2900 withdrawal had been canceled after three months. He confirmed that he had never made a successful withdrawal, had completed the account verification process, and had used online slots to accumulate his winnings. We were unable to move the complaint forward because the casino followed a No-Reaction Policy and did not respond to our mediation attempts, so the case was closed as unresolved. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 14 Aug 2026 | Unresolved : 21 Aug 2026Automatic translation:

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. Her account was reported as verified by Sumsub ID, but the winnings were still being processed. We had closed the complaint as unresolved because the casino had a long record of no reaction and had not cooperated with us.

The player from the United Kingdom had requested a withdrawal three weeks prior, which was initially placed on June 16. After receiving an email on July 6 stating that the security process had failed, her funds were returned to her casino account. She had requested the withdrawal again but expected further delays and was not receiving adequate support from customer service. The complaint was closed as unresolved due to the casino's consistent lack of response to mediation attempts, which had led to multiple similar cases being closed under a "No Reaction Policy." The Complaints Team informed that this would negatively impact the casino's rating but could not proceed further with the complaint.

The player from Switzerland had been waiting for a withdrawal request made three months prior, which the casino had marked as completed, but he had not received any funds. We requested additional information from the player to clarify the situation and offered assistance in resolving the issue. However, due to the player's lack of response to our inquiries and reminders, we were unable to proceed with further investigation. Consequently, the complaint was closed for the moment, with the option for the player to reopen it if he chose to resume communication.