EnergyCasino— player complaints: 40 in English

A few years ago, I played on the EnergyCasino website and I had an account there with the login ▇▇▇▇▇▇▇▇▇▇, I don't remember whether I blocked it myself or it was blocked by the website. But after a few years I came back to the game, that account was still inactive, so I created a new one and played on it. During the game, I managed to break even, place a withdrawal order, unfortunately, during the withdrawal, I was asked to verify my data. I wanted to verify it, but my account was blocked due to duplicate accounts, although that account has been blocked for many years and no one uses it. Unfortunately, the portal confiscated my winnings in the amount of PLN 1,000. And he still refuses to contact me. I am asking you to try to mediate and reach an agreement with the portal.

After depositing the welcome bonus, we paid the amount and then transferred 1,728.21 EUR. At the time of payment, they took all the money due to "Rule violation" and did not return it. Scam site

I was refused a withdrawal from EnergyCasino. I work for a sales company and I work in a sex shop as a second job because that is not enough income for me. I receive my wages in the form of cash hand-outs at the sex shop, so I cannot get a payslip. I also received a gift of money from a friend, which I used to enjoy gambling with. However, the casino told me that the cash handover salary and the money given by my friends were not legitimate income. Therefore, the casino told me to provide additional "legitimate" proof of income. However, I am unable to provide this as I have no income other than from my business, sex trade and gifts from friends. I have tried to negotiate with the casino several times, but I have not been able to withdraw my money since last August. It seems to me that not being able to withdraw my money despite having income is an unreasonable refusal to withdraw. Please mediate. Thank you.

So I had registered to Energycasino as underaged and I contacted to their support for help. which after my account got closed. So I demanded full refund of the depositted amount as underaged, but they are refusing to give me the refund and their terms and conditiong clearly state that deposits made as underaged will get refunded So now I am here ask for help in this sitsuation and hopefully find solution to get the money refunded

They blocked my account, they did not pay me the winnings, I attached all the necessary documents to them

The situation is that I created a user at their casino when I was underage and lost my money. And the casino refused to refund the money because I was registered underage. But I think I should get my money back because I didn't know about the risks of casinos losing my money and I also thought it was too easy to register with the casino when I was underage, which means that the casino should take responsibility for underage players who lose their money.

I block my account saying that I have two accounts that I duplicated my account and I didn't do that

Hi all, On the 24th of Feb, I signed up to energycasino and deposited €150 which I lost. On the 6th of Mar another deposit of €800, but now I got my account up to €5,000 and requested a withdrawal. I was emailed asking for personal documents. I sent everything (passport, front and back of card used and proof of address). A few hours later they closed my account without paying me. They said I violated the rules and closed my account confiscating my money. Energy casino was vague in its accusation that Terms were broken. [EDIT] I have never had a problem with this with any other casino and I'm a member of many (LVBet, Twin, 365, Betsson, PokerStars, etc). [EDIT] When I lost €150 two weeks ago no issues with my account. Only when I got some profit they said I did something wrong. Can’t talk to them in any way. This is not fair. Injustice. Please help me.

Hi there. Yesterday I deposited 20euro and attached a 50% up to 50euro deposit bonus - https://energycasino.com/en/casino-bonus/weekly-bonus-2x I had a balance of 30euro (20 deposit, 10 bonus). I didn't play my balance below 20euros (my deposit amount), therefore I didn't even use the bonus funds. I ended up winning 7500euro. I checked the promotion's terms and conditions where it says '400 euro max win cap'. Prior to registering and depositing at any online platform, I always check the website's terms & conditions for mention of 'max winnings cap'. Their 'Standard Bonus Terms and Conditions - Casino' consists of 3 sections: EnergySpins Bonus (their internal reward system), Deposit Bonuses, No-Deposit Bonuses. https://energycasino.com/en/terms-and-conditions/standard-bonus-terms-and-conditions-casino EnergySpins Bonus - Winnings and withdrawals from EnergySpins are subject to a €100 cap. DEPOSIT BONUS - *NO MENTION OF WINNINGS/WITHDRAWALS CAP* No-Deposit Bonus - Winnings and withdrawals from EnergySpins are subject to a €100 cap. As someone who works in the industry, I ALWAYS check the website's main terms & conditions for mention of 'max winning caps'. If EnergyCasino was transparent regarding max winning caps on deposit bonuses, they would have included a term under 'Deposit Bonuses' stating - *Deposit bonuses can be subject to max winning/withdrawal caps, check the promotion's internal terms & conditions* There should've been mention of 'max winning caps' under 'Deposit Bonuses' in their 'Standard Bonus Terms and Conditions - Casino'. Regards,

They misleading the punters by displaying wrong live statistics on their website.

Hi, I’m writing about energybet.com. I requested to be permantely self excluded on 12-06-2021 and they made this happen, however the past week I contacted their live chat and after me answering some questions about if I have gambling problems or not, they removed my permanent block instantly without even implementing a 24 hour or a 7 day cooling off period, it says this in their terms and conditions ‘’The account closure may be shortened if a request is made in writing - subject to a 24-hour or seven day cooling-off period depending on the nature of the closure. The request can be made by contacting [email protected] or [email protected].’’ Yet they did not give me any cooling off period and removed my permanent block instantly, I have now lost 1400 euro which I wish to be refunded. I contacted their live chat to complain and get my refund and said they broke their own t

Hello, I first registered with the site energycasino.com in 2019. I had been gambling there for a while, however, until the gambling got out of hand and I slipped into gambling addiction. I sought professional help against this and sent an email to EnergyCasino on January 14, 2020 requesting account suspension due to gambling addiction issues. My transaction list also shows that I made close to 500 transactions at the casino during this period. These transactions also ended abruptly on 1/14/2020. Last week I had a relapse and then wanted to have my account blocked at all online casinos known to me and set limits. So I signed up for an account at energycasino.com and was amazed to find that I can use my account without any restrictions and make deposits. As the temptation was very big I deposited a total of 1620 € into the casino and of course I did not make any profit. After that, I had my account blocked directly and remembered that is but back when I was so active in this casino already asked for an account block due to gambling addiction. So I should have actually found a closed account and searched out the which email about this blocking request. I wrote to the casino's support and forwarded the email and submitted a screenshot of it. However, the casino had then informed me that you allegedly never received an email from me. However, I can prove that I sent this email and that it was also successfully sent by my email provider. The casino has also informed me that they have allegedly contacted me several times and pointed out my gambling behavior. Unfortunately, this is also a false statement, as I have only received one email about setting limits when I registered with the casino. I ask you to support me to get my money back. I can prove this email and therefore the casino should have blocked my account at that time. So I should never have been able to make deposits. Thus, I demand a refund from casino in the amount of 1620€. Thank you in advance for your help.

I opened an account and was fully verified. I made deposits no problem but when I withdrew my account was blocked. They said there was a duplicate account which I didn’t know of. I asked for proof of this which they said they can’t do. Please can you look into this I feel like I’ve been totally misled.

Supreme Court say I am 100% in right for my money back I live in austria there is only 1 license here I contacted energy casino they refuse my question.they just tell they can offer gambling in EU I ask again a laywer and he say in Austria it's illegal and I must get my money back

I registered in EnergyCasino a few days ago, It was all okay. I deposited 5 times a total of 75000 HuF, my last deposit was 15000 HuF. I made my way up to 340000 HuF, I made a withdrawal of 200000 HuF then I lost the rest. 1 or 2 days later they locked my account, and I have got an email about I already had an account with them. I have been gambling like 7-8 years, I registered like a hundreds of casinos, and sportbetting sites. Sometimes I drink a bit too. It was happened before that I tried to register a casino that I already have an account but they never let me, I got the message you already have an account please log in. So I could login or if I don't know my deatils I just left the site. But this time they let me register, and made a couple of deposits. They didn't check anything when I tried to deposit, they just check once I won and I tried to withdrawn my winnings. I didn't use any bonus so it was just my money. They said I can get my last deposit back 15000 HuF and that's it. They didn't give me any answer when I asked them to tell me when did I register the other account if I even did it. In my opinion I should get my winnings, because this casino should have told me that I have an account with this deatils, I can't remember every casinos where I played before. I hope you can help me, my friend told me about your site, you helped him to get back his money too. Thanks.

Dear Customer, thank you for contacting us on live chat. Following up our conversation, please be informed that the sum of deposit and withdrawal on the player account is : Sum of deposit: 3640.00 EUR Sum of withdrawals: 170.00 EUR ln energycasino.com

On September 14th, 2021 I wanted to log into my enerycasino account but when I tried to log in my account was blocked. Then I checked my email inbox and there was an email from enerycasino with the message that my account had been blocked due to duplication although I only have one account with enerycasino and supposedly should have created a second one, I told enerycasino that I would like to give you that I was able to send documents to verify my personal data, but enerycasino was not interested and said that they blocked my account and confiscated my credit without any evidence that I should create a second account. I hope you can help me. Kind regards

I've written to ecogra several times before, I don't get an answer. The event happened at dawn on July 28-29, 2020, when I was asleep. The next day, I immediately wrote to the service provider that an unknown user had paid HUF 7,140,000 from my bank account and played it on the site. I last played on the casino side on July 29 at 10:35 pm. At that time, according to the energy casino, I still had HUF 1,944,324.06 on my account. However, I remember that I also had 2 salaries worth HUF 1,800,000. I can't view the data because my account has been disabled by energycasino. I asked the provider to reset my profile by the time the game ended (July 28, 2020, 10:35 PM). It is clear from the picture(energy.jpg) that I stopped playing at 22:35 and then by morning someone was playing all my winnings and my bank account money. It is possible that a person under the age of 18 used the money in my account because he thought it was play money. The general terms and conditions state that this will be monitored on an ongoing basis. This has not been done since. In this case, they will refund any amount paid in accordance with the general terms and conditions. The casino has no help, they are not investigating my case. The casino has no help, they are not investigating my case. I'm being asked for a police report. My health problems don’t allow me to go to the police. My right leg has since been paralyzed during a surgery. I need all the money to recover. I signaled this to them as well. Please have my service provider reset my account to 10:35. On July 28, 2020, I ask the service provider to refund my HUF 7,140,000. I’ve saved so much over the years, I’ve never played with that much money before, that’s clear from my bank account history. ([EDIT]) My monthly salary is HUF 314,375, I cannot afford such amounts. Since then, I have emailed them a report to the police. I also asked my bank to call back my money, but they wrote that the service provider had to repay the money. The energy casino does not provide more secure login features. Is that why I suffer the damage? They also ask for a document that I have already sent. I wrote an email to the police that I sent to the casino. I also attach the police report. Nowhere in the general terms and conditions is it stated that a police report is required for an investigation. They do not have any permission to operate their services in Hungary. 3.e. Energy services are not available to those residing in regions where Energy’s operations would be deemed illegal to use by local laws (including but not limited to the United States). Nor do I understand how the system could have allowed such large-scale payments to be initiated. Maybe a minor thought it was a game and could play it. It was written in the general terms and conditions that, this is checked. 4.II. : If despite the checks put in place by Energy, a minor manages to make use of gambling services, any winnings shall be retained by Energy, while any money wagered shall be returned. So I continue to ask that my money be transferred back to my bank account. They don't even look at a person's health. What kind of people are these? Please help! [EDIT]

Hello! I am asking you for help in solving the problem with EnergyCasino. On March 1, 2021, I received a letter from the Casino, according to which my account is blocked, and the available balance has been confiscated.In the letter, the Casino refers to the General Terms and Conditions and lists a lot of types of illegal actions. However, there is no indication what exactly I violated. The casino did not present any evidence of my guilt.I contacted EnergyCasino with a request to clarify what my fault was, however, I could not get any comments (I am attaching the correspondence with the casino).In turn, in my actions I am guided by the General Terms and Conditions and firmly believe that I have not done anything contrary to them. A deposit of 1551 USD was credited to my account, bets were placed on 480 USD, and the balance increased to 1676 USD. To comply with casino rules, when withdrawing funds, a one-time turnover of the deposit amount must be made. This is what I would have done if the casino had not blocked my account.I would be very grateful if the casino would provide me with the option to withdraw my funds in the amount of USD 1,676.

Hi , I won money but they declined my winning money because I ask to person helping to translate what they asking me . Because my english is really poor . And they transfer money last deposit and I did ask it i wanted my 3000 to pay out . I was playing in this website from 2013 year and it's unfair was because i nevar was colling to proof my self when i won and this time the wanted speak with me but my English is poor and i use translation person and theh use it against me it's unfair.