Dafabet— player complaints: 156 in English

Hello. I registrated at the Dafabet casino, made a $80 deposit. The casino promised me a $80 bonus. After the deposit was sent, my balance was locked. I tried to explain my promblem to casino employees in a live chat, but they don't believe I made a deposit. They asked me to send a screenshot of my deposit. I sent it to the mail [email protected] more than a week ago. The casino promised to answer within 24 hours. I didn't get an answer. I can't wait long, it seems to me that the casino is trying to seize my money illegally. I have not played once, but I'm already disappointed.

Hello. I can't get my withdrawal. Casino refuses to give me the money. My first and last name can be abbreviated or full. The abbreviated name and surname together consist of two words. My full name and last name together consist of four words. I entered an abbreviated first and last name in the casino. I use abbreviated first and last names in normal life. I should not write full data when I specify data by registering with different companies. I don't use my full name in my life. In Mexico, a person's name can consist of ten words. You cannot specify all of them when registering. When I registrated in the casino, I gave an abbreviated first and last name. When I wanted to get withdrawal, I provided documents for verification. The documents contain my full name. Based on the fact that the data do not match, the casino refused to verify. I asked them to change my registration details in my personal account, they agreed to do it. I provided some more documents to confirm the veracity and correctness of my data. It was 2 months ago. The casino hasn't changed my data so far. They don't give away my winnings. I lose all hope but hope for your help.

Hello! I played for the last time, on January 7. And it 's been two months since I 'm trying to get my winnings! I receive the same messages from the casino regarding my winnings: "Is still pending because it is still being reviewed by our payment team." There is a reasonable time frame for obtaining a withdrawal. I 've never expected a withdrawal so long as I wait. I think I have the right to receive interest for using money from the casino. If they don 't want to give away my money now, they have to make up for the delay. I ask you to remind the casino of their obligations and responsibilities. I want the casino to complete the verification and send me my winning immediately. Thanks in advance.

At the end of August 2019, I sent 500 euros for withdrawal. I still have not received this money. Technical support reports that the finance department is still considering this. In January 2020, I sent the remaining 243 euros for withdrawal and they paid them to me. When asked why they still did not pay the 500 euros, they first answered me on January 15: "We already escalated your concern to our Payments team about your withdrawal last Aug 31 for 500EUR and they are still checking your withdrawal. Once we have an updates we will notify your via your registered email address". They saying that for five months now...

Hello. My patience ended and I decided to complain. I can 't get a withdrawal for a long time. I 've been trying to get my money since last year. I often write at casino. Every time I get an answer that my withdrawal is still being processed and my account is being verified. It 's been happening for over a month. It too long. The time of any verify should be reasonable. In my country I have the right to demand a percentage for the use of my money. It seems logical to me if I can 't get my money within a reasonable time. Please, hurry up the casino. They take advantage of my vulnerable position as a consumer. It is obviously.

Hello, I sent a request to withdraw my funds in the amount of 2447 (USD) on December 13. I have read Dafabet rules and conditions of use. I understand that they don 't work on holidays and weekends. I understand that they can conduct additional verification of my account. But I waited more than two weeks. It 's a very long time. In addition, the casino rules do not specify a maximum withdrawal period. It surprises me. I thought Dafabet a respected casino. I ask to contact with Dafabet Casino to speed up the withdrawal of my money.

I wanted to withdraw my funds. My withdrawal was rejected because of a mismatch. The casino needs my mail to Skrill to be the same as my mail on the casino account. On December 20, I sent a request to change my account email. I met additional casino requirements, sent ID from new mail. Mail on my account has not been updated. I didn 't get any messages from the casino. I want to understand what 's going on. I checked into the casino for fun. I spent my personal money. As a result, I get in trouble. I don 't like it, casino actions have a bad impact on casino reputation. I 'm starting to question the reliability of the casino. Please withdraw my funds to my personal account immediately.

Hello. I am struggling to get my withdrawal from this site. I was lucky. I won 2 125 (USD). Now I 've been through verification for a month. I get the same answers. Support understands my concern, but they are in no hurry to withdraw my money. I am indignant! It too long. Please help me to get out the money. I have contacted. Chat several time. But no help to get there.

Hello, The pogg. My withdrawal is delayed, so I decided to contact you. I look forward to your help. On November 9, my withdrawal of $1 545 was cancelled. The reason is that my email on the casino account doesn 't match the email on Skrill. I changed my mail on the casino account. My request was accepted on November 9. Support indicated that the change of mail should be confirmed by the technical department. My mail has not yet been confirmed. It 's been over a month and I don 't know what the problem is.

Good afternoon. I made a request for withdrawal 3 weeks ago. I contact with Dafabet Casino all the time. The support told they didn 't know the exact timing of the check and my documents were still being checked. I get similar answers every time. My patience is over. I 'm very worried, I think 3 weeks is too long for check. Please, contact with Dafabet Casino. Thank you

This all happened because of neglience. Dafabet accepts players also through agents and in these cases deposits are made thru a third party. I would be grateful if you tried to help because you have lots of power. If you need more info feel free to ask.Deposits were made to this account from another Skrill account which was not registered. That was because [EDIT] account was frozen at Skrill. Deposits were made from [EDIT] to his [EDIT] accountWhen asking a withdrawal Dafabet asked why this has been the case.[EDIT] Skrill account was frozen hence friends Skrill was used. Letter of consent was sent and signed as per request of Dafabet. Also the persons [EDTI] passport was sent everything was verified.It occurred on: 22/09/2019This meant that A withdrawal was asked multiple times and even when all documents had been accepted the withdrawal was still rejected and Dafabet did not all of the sudden care anymore about letter of consent or passport. Dafabet had earlier asked if we wanted to switch account name and if there was a valid reason doing it. Earlier we had sent a letter of consent for approval of transactions with no results..Pay all my money and winnings I accomplished there 48669EUR pending bets for 454EUR. Players play to Dafabet through agents so calling this for money laundering is a poor excuse to [not pay] customers money.I look forward to your prompt response on this matter.

Hello. I sent $850 deposit to DafaBet Casino on 29.03.2019. The money was debited from my Skrill account, but didn 't go into the casino account. I can confirm this with a screenshot of the money transfer. I went into my account at the casino and saw that my transfer status is "failed". I recorded it and I can also provide this with screenshot. It means the casino got information about my deposit. I think that the casino received my deposit, but did not credit it to my account. I reached out to support of casino for help. I wrote to them on April 2, April 04, April 08, April 18, April 20, April 24. Casino tell me that I have to make another deposit. But why? My money was debited from my Skrill. Recently, I wrote a letter to support of casino, where I explained my position in detail. On August 29, I received a response that support did not have access to transactions that were more than 3 months ago. Support can 't help me, so I 'm contacting you. You recommend Dafabet Casino for the play, I hope together we resolve my problem.

Hello, Dafabet Casino is holding my funds. Maybe the casino is mistaken or doing it intentionally. But I will make every effort to get justice and get my means. Look, my screenshot from Skrill account show, that on April 6, I received a withdrawal of $1 598. After that I made a deposit of $850 on April 7. In the evening of the same day I played, it is visible from the screenshot "game history". At the end of my game, there 's $815 left on my account. I put the balance on withdrawal, but it was cancelled. This is reflected on a screenshot from my Dafabet website account. Later I never received my $815. I hope casino fix mistake. I have collected the necessary documents to confirm my position. I am ready to provide it to you. Now casino suggest that I should withdraw again, but my funds are gone. I would like to use these means to further play or to withdraw. Please return my $815. Thank you for your attention and hope for your help.

Yesterday I made a 20 euro deposit by skrill. The transaction is approved by skrill but no money on my casino account. I contacted support many times but they still did not help me. They ask me to upload a screenshot showing the payment but there is no option to upload it. I send the screenshot by email twice, but still no money on my balance.

I would like to complaint on this Dafabet casino unfair treatment to me as a VIP player. I made a lot of deposits on my account and lost every single penny that i have spent. So i talked with the live chat representative to try and ask for a VIP bonus. However, everytime that i requested for the VIP bonus they will reject it again and again. They asked me to keep increasing my casino activities in order to be qualified for thr VIP Bonus. The problem is that, everytime that they asked me to deposit more and more i did increased my deposit transactions. They have done this to me for more than 20 times already with the same excuse of asking me to deposit more. How is this a fair gaming business? I just dont understand. There was one time i deposited more than MYR1000 in a day after i had lost all of my deposits on that day i tried requesting for the VIP bonus. I thought that maybe they would be a little considerate since i had lost more than MYR1000 in just one day. However, they still rejected my request and still asking me to increase my transactions. How is this possible? How can you still ask a player to make more deposits just to claim for a single VIP bonus when the player had already lost more than MYR1000 in a day? They have been gaining net profit from all my deposits yet they still asked me to deposit more as if i did not spend a lot of money to them already. Is this how a VIP player should be treated? What kind of benefits are there for me as a VIP Player with this kind of services? Clearly there is nothing good for me being in the VIP club since nothing would be given to me while they take every penny that i spent on this casino. I hope you can help me on this issue by taking some actions on this Dafabet casino cause they have been providing services that are based on their own benefits without even thinking about their clients. They would just ignore my complaints when i asked them how can they reject my request every single time. They would not explain it to me and just say that my account has been checked and there is no available VIP bonus for me. Please help and take some regulatory actions on this Dafabet Casino

Reconnecting issue caused customer losses in live cash poker and live blackjack game. Frequent reconnecting issue on Dafabet mobile software and PC version caused auto sat out from live cash poker games.. Reconnecting issue happened between 23 sept 2017 evening till 25 sept 2017 in the mid of Cash poker games. Average 4-5 times in an hour. Dafabet refused to provide full report and proof to me and they insisted their server in perfect connection for the above dates mentioned. P/s : Ive email to you the proof of screenshots and formal reply from Dafabet to [email protected] Would appreciate if you could open a case on this. Thanks [EDIT]