Casino Gods— player complaints: 34 in English

Hi Pogg, I joined Casino Gods 2 weeks ago, deposited £50 and later that day withdrew £264. 14 days later and the withdrawal has not been processed and is still showing as ready to 'reverse withdrawal' if I choose to. I contacted customer support last week and was told, no ID was required and the withdrawal would be processed promptly, 7 days later still showing as 'reversalable’. Please can you help me with this matter. Kind regards

I deposited 200€ to Casino Gods 7.5.2020 and won a total of 7501 €. I withdrew 7501 € instantly the same day. I got asked for documents straight after and I sent them asap. I didn't hear anything from Casino Gods until 12.5.2020 they locked my account and sent me email that I need to submit documents to them again without saying what was wrong with previous ones. I sent them new documents 12.5.2020 and haven't heard anything from them since.

Delay payments after Delay verification. Casino Gods won't give me 9400 £ 5 days gone at the moment and I didn't get my money.

Dear pogg, I signed up to casino gods about a month ago. My first withdrawal came through fine. I lost quite a bit and then managed to get a withdrawal for £1160. I was told I needed to send docs. I sent everything they asked for and said it would be no longer than 72 hours. I waited well over that and nothing happened. Every time I cintact them they just keep saying they will escalate it. I just want my account verified and paid out. Please help, thanks

Dear pogg, Have a fully verified account at casino gods. Have waited 3 weeks now for my pay out and nothing. Support just keep panning me off saying it will be paid in 72 hours and the case will be escalated. Can you help me please? Thank you kindly

Hey, its been three weeks since I made withdraw from Casino Gods. I made withdraw for 1671.25 euros on 31.3.2020. I have asked many times on chat about my withdraw and they always say that they are putting it to high prior list to speed it up. But still nothing happens and my withdraw is still waiting for approval.

I tried to verify my account and withdrawal winnings of $1,500. They have accepted my passport, proof of address and bank card but they won't accept my proof of payment because it's two separate documents. I would like to get the winnings $1,500.00 or a return of my deposits $1,625.00

Hi ThePogg, I actually removed a complaint about these guys as they said they had completed their security check and were going to let me withdraw my funds but now they are consistently stalling and it has been over a month since i submitted a withdrawal. I am also having the exact same issue with their sister site, Casino Joy. Any help would be greatly appreciated. Thanks Ecomouse100295

I have 2 pending withdrawals for over a month now. one for about £1000 odd and one for £300 odd. After my withdrawal they suspended my account. I still have not received my payout. I have been on chat constantly trying to get my withdrawals. I explained that i need my withdrawal to live off and they self excluded my account without my consent. I really really just want my payouts as i put a lot of money in to get them. between all of there casinos i am thousands of pounds down and this is just a small amount back in comparison. I will keep fighting for it though. Can you please help? I can provide full email trail if needed?

I recently submitted an almost identical complaint with another casino. I did their deposit match a few weeks ago and came away with around £500 or so pounds and I withdrew it. Casino Gods then emailed me saying my account had been temporarily limited as per a standard routine check and they would update me but they have not said anything and not provided any update.

Yesterday Ive won 820 Euros (I took a 25% bonus for 50 Euro) Today the Casino Gods Team wrote me an email that my transaction has been cancelled because i have played over 7. I have never bet over 2 Euro Maxbet.

Hello, Casinogodz blocked my account and blame me broke their terms&conditions 12 and 14: 12. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY 12.1. The following activities are not allowed and constitute a material breach of the Terms: 12.1.1. Sharing account credentials or joint use with other players or entities and Colluding with other third parties; 12.1.2. Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error'; 12.1.3. Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds; 12.1.4. Taking part in any criminal activities including money laundering and any offence with criminal repercussions. 12.1.5. Transferring of funds from one player account to another. 12.2. We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and we will terminate the relationship with the player, in which we have registered a dispute with. 12.3. If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing [email protected]. 12.4. We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity. 12.5. Deposits made into Your Account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit/s in part or in full, to retract any costs that may have resulted in conjunction therewith and to close your Account indefinitely. In such instances, we further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion. 14. CLOSURE AND TERMINATION BY US 14.1. It is company policy in the interests of security and in accordance with Maltese legislation, that if no transaction has been recorded on Your Account for thirty months (an "Inactive Account"), we shall remit the balance in that account to you. If you cannot be satisfactorily located any funds in that account will be handed over to the Malta Gaming Authority. Thus, the funds are available to the player wishing to withdraw them. For UK players, once your Player Account has been deemed to be inactive , we will be entitled to charge you an administrative fee equivalent to 5% of your total account balance ("Administration Fee") The minimum deduction amount is $10 and the maximum amount deduction is $400. We will deduct the Administration Fee from your Player Account balance every 30 days from the moment your account has become inactive-that is, if you have not placed a wager or made a deposit in the last 12 months. You will be given 30 days written notice by e-mail of the fact that your account is about to become inactive and subjected to Administration Fees. 14.2. Your Inactive Account will be terminated with written notice (or attempted notice) using your contact details. In the event of any such termination by us, other than where such closure and termination is made pursuant to paragraph 11 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 18 (Breach of the Terms of Use) of these Terms, we will refund the balance of Your Account to you. If you cannot be located, the funds shall be remitted to the relevant gambling authority. 14.3. The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured. Where the company or the player decides to close an account the remaining real money funds shall be returned to the method of deposit originally used and an administration fee of 3% charged, with a minimum fee of $2.50 or equivalent in the players own currency. 14.4. In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law, or the competent Authority. I played their deposit bonus and wagered 40x bonus amount as their website says before withdraw. After i withdraw my money they blocked my account and after two weeks they send me email that i have broke the rules. I asked their chat why they do like this and got no answer. They didnt have any proofs because the proofs doesnt exist. We can see i have depositted there with my own bank account and done wagering 40x bonus. What we can do here? Can you help me get my money? I think if this is licensed casino they cant just do like this without any proofs?

i have recently joined this casino, i deposited and got the £300 for £300 welcome bonus.i played various games mainly live roulette,some live dice games and a few slots. i got very lucky and got up to £5600 real cash which i withdrew ( i had to withdraw this in parts as i couldn't withdraw all in one transaction so it was £1000,£1000,£1000 £1000 ,£1600 as far as i'm aware). i have been verified so no problems there, but i received an email saying that i have broken terms and conditions saying that i have undertook fraudulent activities to my advantage and they were closing my account and confiscating all winnings. i haven't a clue what they are trying to say here so i went onto chat and was told that i have broken the rules of the bonus terms and conditions. i then replied that i didn't use any of the bonus money and all winnings were from the real cash balance. i then asked for proof that i have done this and i wanted an email with my account history with gameplay included so i could see for myself. i was told that they couldn't send this information and couldn't get into it her end. i also asked for clarification on the total withdrawal amounts that i have asked for, eventually she came back with £4600 which i think is incorrect. i was given an email to complain which i have done so asking for account history and gameplay. i have since received an email ignoring my request for the account history and repeating saying that i have broken t and c's. can you please help , i do not see how a casino can confiscate your winnings if those winnings were made from real cash bets, surely this isn't right and i don't see how they can operate like this

I deposited 3 times on 24 August. All deposits accepted and I was allowed to play. I deposited 20, 20 and 30. 70 in total. On the last deposit I won 850 pounds. I withdrew this amount on 25th August. Casino God's then asked me to verify my account. This wasn't a problem from my end and I sent them everything they asked for. They asked for 4 different types of verification. Personal ID. I sent my passport. Council tax letter. Proof of payment method (this was my PayPal I used to deposit). They also asked for a selfie with passport , I wasn't prepared to send this until my other forms of verification were confirmed as it is quite personal to send to a group of people you don't know. However I was and still am prepared to send it if it will complete the transaction. I replied to all their requests promptly and they took up to 2/3 days to reply back to me. After several emails back and forth over a period of two weeks, I then logged into my account and found i was blocked. Then I received an email from casino gods telling me I had been blocked and all funds voided. They will not give me a specific answer why. I didn't use a bonus and have broken none of their terms. I feel so angry and helpless at them taking my money like this. They haven't returned any deposits they have simply shut my account and took everything I won and deposited.