Cafe Casino— player complaints: 31 in English

After making several deposits, I placed a withdrawal for $1,000 with Reference Number [EDIT] on October 8th. I had withdrawn before from Cafe Casino and they were always timely in their payouts (I would be paid exactly 72 hours later). This time, I reached out about it when 4 or 5 days had passed with no payout. They kept giving excuses saying that there was a high volume of withdrawals, etc. I knew that was a lie (and it definitely was) because, not only had it been way too long, but, when I would inquire about it via chat, they would say, let me take a look at your account and the withdrawal and they wouldn't come back with that reason until after looking. Obviously, if there really was some general backup of all withdrawals, they would have mentioned that at the beginning (and see below for more reasons why it was proven a lie). In any case, more than a week later (early this morning around 4:30am EST) I decided, in case there was some issue in the system that the representatives didn't know about, I cancelled the withdrawal and then resubmitted it (new withdrawal reference number [EDIT] also for $1,000). Then I get an email from their financial services department saying "Hi [EDIT], Your account has been temporarily disabled after we found suspicious activity in your account. Your account is currently under investigation. In order for us to continue with our investigation, we require that you attach and e-mail a piece of signed photo identification." This was at 5:50am EST. At 6:02am, I got this email: "Hi [EDIT], The investigation into your account has concluded. After a full review of the activity in your account, the decision was made to terminate our business relationship with you and discontinue services and products offered. As such, your account will need to remain disabled." So, they literally gave me 12 minutes to send them my photo ID. I was sleeping! No reason at all was given other than "suspicious activity". I also got an email at 5:51am saying "Unfortunately, your withdrawal request has been declined." I did win a number of times in a row at Cafe Casino which I admit is rare (I haven't been really lucky anywhere else), but I didn't cheat or break any rules. I would be happy to send a photo ID. If they want to terminate my account without giving any reason, that's their right and I'll never play there again if that's what they want, but, they took my deposits and they need to pay me my last withdrawal of $1,000. You can't just not pay and give no reason after accepting deposits from somebody. They lied to me about why my withdrawal was delayed giving me no chance to prove false whatever it is they claim is wrong with my account or activity. Please help me get my money. This is can't happen. Thank you so much.

I registered trough this deposit quarentee site they refuse to give me my 100 procent welcome bonus wich is clearly stated on your website after giving them the links the still refuse bunce of crooks wich should be blacklisted in my opinion

My withdrawal is still pending after 9 days. I already had a verified account and had made two previous withdrawals. When I call I get told that it is pending the last permission, which is security check and they won’t give me any other information. They also won’t tell me when my funds will be released. This has been very disheartening. Please help!!

I received the first 3 payouts within 48 hours and now they are holding 2500 and won't pay

I've been a verified player in CafeCasion.Lv since Aug 2018. I had loses and winnings . In all cases which I lost the casino kept giving offers for me to keep gambling. After I had several wins and made withdrawals, I always have been paid and kept receiving offers to come back and keep gambling. I had losses and winnings and all were respected and paid to me until my last win by end of Feb 2019. I won total $10500 after I completed the bonus requirements, made $2500 withdrawal and kept playing as usual with my remaining balance on different games such as slots, blackjack, Poker Tri etc... I received an email that my account is disabled due to investigation and I need to send again my ID ( despite the fact they already had it when verifying my account on Aug 2018). After I sent again my ID I received another email to call them and speak with their representative to explain my account situation. I called and spoke with someone ( forgot his name) which accused me of winning in their casino .... without considering my losses from the past and the fact I've been a loyal player for such a long time. I couldn't understand why they respected my previous winnings and decided to disable my account after my last big win. They should pay my winnings and only then disable my account . I think once they don't like to have me as a player anymore they should disable my account BEFORE my winning and not only after I win, does it make sense?? My current casino balance is $10300 which they should honor it and pay me. I just got lucky and won big, that's all

I received a check from them that I was unable to deposit. Whether it be because it was fake or because no bank in my area would accept it. I tried larger institutions as well as my personal bank. They kept telling me to go to a larger institution instead of putting the money back into my account so that I could either gamble with it more or cash it out via bit coin. I sent multiple messages and although they told me it was possible to do so they have yet to comply and actually help me.

while playing caesar’s triumph i noticed that my winnings if any appeared in my last win box immediately after i hit the spin befire a single reel even stopped so if the game results are random how coujd results be known before the spin is over and sent a dozen emails to them and they keep telling me to give them more info or that they tgere is no video in my email for i have a minute and half video showing it and i’ve had other issues there to lije winnings not getting added to my balance while playing fruit frenzy but i do not have proof of these other ones but i’m 110% sure they happened which is why i was quick to record this one

I signed up for an account using the referral of my wife on or around dec 2 or 3 2018. I deposited 90.00 at which time I used a bonus and played for over a weekend had already won and completed all my bonus play and had won over 6000.00 at one point around the 9th I requested a withdrawal at the time I had almost 5000.00 a request of 2000.00 a few days went by and I continued playing still had 3300.00 and received an email while I was playing on the 11th stating that I had no funds and right while I was playing my balance dropped from 3300.00 to 900.00 . I stopped playing and called them they stated that I had placed a bet of 2500.00 on a lucky 7 galore machine! That option isn’t available to bet! Then they said maybe someone hacked my account. They disable it and said 24-48 hours to resolve it has been 2 weeks with me contacting them via email and phone daily, no answers they are looking into it, I explain that it’s on their end but now all the funds that were legitimately won and what was left after they [REMOVED] 2500.00 are not accessible and I read now that I am not the first person with this problem. No one hacked into my account. They removed bed the money to not have to pay it I am thinking!

I'm hoping you can help me out. I have been a loyal player at Cafe Casino for a little under a year and never had a problem. On the week of October 7th, I did authorize deposits and pay with those funds. My last deposit was on Friday the 12th. The last time I logged out of my account, I did have winnings in my account. I didn't go to cash them out as I have won pretty big a few times but I do enjoy gambling so I use those funds to keep playing. I never cashed out any winnings from them. I left for a retreat with my entire family Saturday morning at 6:00AM (10/13). I didn't have my phone or laptop device with me. I did have my tablet. No one had access to my home. I came back in the area around 6:30PM (10/14) and went to get gas and my debit card was rejected. I had cash so no big deal. I went home and logged into my account and I had a ton of transactions that were posted to my account. There were $3,341.09 from a third party vendor that deemed to be Cafe Casino. In addition, I had a $2,900.00 charge from Amazon.com and 94.26 from Itunes. All of these were not authorized by me. I run a business so it's very upsetting to think someone hacked my account. I immediately called Amazon.com and Itunes (I sent an email) both explaining the situation. They stated that the shipping address they used was in Wyoming. I don't know of anyone in Wyoming, I live in Pennsylvania. I had no problems and refunded the money and all was good. I notified Cafe Casino as well as 3 other casinos that I had accounts with and the other 3 stated there was no activity in my account. I immediately contacted them and asked them to disable my account until I could figure out what was going on. A friend of mine who works in banking said I should go to the bank and do a charge back but when I spoke with Cafe Casino, they said they would do an investigation and it would take 24-48 hours and they would get back to me. They specifically asked me not to go to my bank. So I didn't and it was until 5 days later that they sent me an email stating that the investigation had been complete and they determined that the claim was falsely submitted. At that point, I did become a little angry as now they are not only refusing to refund me but they are attacking my integrity. Because I run a business, I did have all my devices serviced by a licensed computer service which pulled various Malware and Spyware off my devices. I did speak with them in regards to what was going on and the technician said that the Malware/Spyware was downloaded onto my account on Thursday afternoon (looks like it came from an email I opened). He explained to me that when that is installed, someone that is hacking your computer can see what you doing such as sites visited, activity and typing. Basically everything you are doing. The issue was I use Sage One Accounting to process transactions and to keep our books. They told me it's possible, that they were trying to get this information so they could technically send money from my accounting software. The tech also noticed when he looked at everything that I had updated my Itunes account to purchase a song on Friday as well as I purchased toner from Amazon. Those were the only things I did on the Friday (10/12). They said that is potentially why they used Itunes, Amazon.com and Cafe Casino as those were the sites I signed into. He said he would give me a full report that I could give to them. So I did reach out to Cafe Casino again and spoke with a representative and explained all this to him. The representative stated he can see where I am coming from but unfortunately they never issue a refund or make any changes to a final determination. I got to give credit to the gentleman I spoke with (I didn't catch his name) but he was awesome. He took the time to listen to what I was saying and I told him I'm sorry I sounded a little angry on my second email but when someone says I falsely submitted a claim, it's an attack against my integrity. The representative did tell me not to take that personally as that is an automatic response that goes out to everyone. To me that is unacceptable. I run a business in training and I value customer service at 110 percent. They said all the activity came from my ip address and was consistent. I then did explain to him all the Malware/Spyware that was pulled off my computer. He said unfortunately there was nothing I could do. I have emailed them several times but they just keep telling me to call to discuss it. And if I call, they said there is nothing they can do. They do have a dispute resolution in their terms of service but when you click on the link it goes nowhere. I am very new to online gaming as I start back in October of 2017. I used slots.lv, Bovada, Ignition and Raging Bull (only used them once as I had issues registering and they seemed kinda shady) so I closed that account. But with all of these, I only ever really played at Slots.lv which I never had any issues with and Cafe Casino which again up until now I never had any trouble with. On top of all this my email was hacked too. Various clients said they got spam mail coming from me. So I did have to shut down that email. Again, I explained the Cafe Casino and the IT service stated that if I logged in, they could see every move I made. All in all, it's been a horrible few days. Everyone has been great at refunding me except for Cafe Casino. The guy on the phone explained to me that a lot of people gamble way more than they can afford to loose and they turn around and scream fraud, so this is why this is happening. I honestly I thought he was feeding me a line but after researching, I guess a lot of people do that. To me that doesn't make any sense to go through all that trouble but then again, there are a lot of different kind of people out there to put it nicely. When speaking with the representative, I even explained to him my debit card was used 20 times to deposit money within the within the time frame of less than 48 hours. I told him to look back on my account as I never ever make that many deposits in 2 days. I even explained to him that if I want to deposit $400.00 than I deposit $400.00 (not (4) $100.00 transactions). It's very inconsistent with the way I deposit. I said to him I'm surprised that depositing that many times didn't flag any suspicion but he said it didn't. I asked them for a copy of their investigation report and they said they can't share that information. All in all they will not even think of processing a refund. I could understand if it was just Cafe Casino but I have proof of other fraud that happened that weekend also. In addition, I gave them copies of my bank statement as they requested. I just don't know what more I can do. I guess I should have done the charge back but they asked me not to and said they can settle this without doing me doing that, so I gave them the benefit of the doubt. The requested my bank statements as well which I gave them. I never ever withdrew my account. The bank called me first thing on Monday and asked what happened and I told them I'm working with the merchants. They called me because I never ever had an overdraft. I just am not sure what to do. I'm not sure who can help me. I know back in 2016 they were licensed by the KGC (Kanahwake Gaming Commission) however they were suppose to stop accepting USA players so they voluntarily turned in their license. So currently, I don't do think they are licensed or regulated by anyone. I need to get this back but I really don't want to do a charge back as I'll be honest, I'm afraid of getting into trouble for gambling online. I just don't know who else to turn to. I have deposited probably close to $60K with them over the last year and never ever had a dispute. Why would I do that now, if my intentions were to cheat the casino? None of this makes any sense. I was little irritated because the bank could have stopped the transactions from posting but because they asked me to work with them first and not report it to the bank, they posted and now I have $1100.00 in overdraft fees. In addition, I'm being charged every 3 days my account is in the negative. In addition, when I logged out on Friday the 12th, I had winnings accumulated. But I'm not even asking for that as it's like play money to me. They don't have to give me that back. The only thing I'm asking is for the funds that were unauthorized to be put back in my account. I would think someone who is trying to fraud a casino would probably want the winnings and the cash back that comes the very next day. I don't want any of that. Anything you can do to help, would be great. So many sites say they are legit because they are licensed by the KGC but most don't know that they voluntarily terminated that. I never had a username name with them. I logged in with my email address which was [EDIT] but because that was hacked I changed my email with them to [EDIT] and that is the email we've been communicating on. I can show you whatever conversations you need. Any help is much appreciated. Thanks.

I received my so called payment from my winnings a total 800.02 dollars. Well headed to my bank to deposit the winnings. I handed the check to my teller she ran it through a machine several times then returned to me saying I'm sorry I can not find this account. So not giving up she called the banking institutions on the check after a short conversation she hung up. When she returned to me at the counter she said I'm sorry we can not deposit this check because everything on the account is not real. The account and routing number or non-existent sorry

I have a severe gambling addiction for the past 10 years. I signed lifetime bans at all landbased casinos around me and most online ones as well. I saw an advertisement for cafe casino and signed up and lost all my money in a short time. It was not till the bank called me to let me know i had overdrawn my account that i snapped out of it and emailed the casino and asked them to close the account. I then looked and saw they were owned by bodog bravado. A casino i had let know about my addiction years ago. I contacted them and begged them to return the deposits as i should have not been allowed to sign up. They refused saying they closed my account when i emailed them. But i cannot control my disease and literally spent the kids achool lunch money. I should have never been allowed to play there. Now they are acting like they are two different companies and didnt know. Well i guarantee you if it was a charge back they would have not let me open an account. They were very indifferent and didnt seem to care about taking an addicts money. I am.not sure you can help or not but if you can i appreciate it greatly.