Bet2U: 24 complaints filed in English across 4 platforms, 4 still open, disputed sums €426 · $3,519. Most of them are about withheld payouts (79%). Risk index 52.9. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
Status unknown 13
Closed, no outcome 5
Unresolved 4
Resolved 2
Sources
Trustpilot 13LCB.org 5Casino Guru 4CasinoReviews 2
Questions and answers
How many complaints are there about Bet2U?
The English-language record holds 24 complaints from 4 platforms, 4 of them without a resolution; 13 carry no status from the platform. The latest one is dated 2026-09-08.
Does Bet2U resolve complaints?
Of 11 complaints where the platform recorded a status, 18% were resolved, 36% remain open and 0% were rejected as groundless, 45% were closed without an outcome. Withheld payouts account for 82% of them.
What do players complain about?
Mostly withheld payouts — 79% of cases, then verification (13%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 24 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 52.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 24
07.06.2023CasinoReviewsWithheld payoutsResolved
Bet2U - Delayed withdrawal
I have made a withdrawal request on the 28th of May and i still haven't heard back. I have completed all the verifications necessary before.
01.08.2022LCB.orgWithheld payoutsClosed, no outcome
CLOSED [Due to inactivity of submitter]: Bet2U not willing to pay and ignoring me (3800 eur)
I am having problems with Bet2U I registered with them on November 2019 and since then I have played with them. At one point in 2020 I Had 3800+ EUR on my account. I asked them to make a withdrawal to my Neteller account which I made my deposit with. They asked me to complete the verification process (sending documents and a skype video call) which I completed. Then I was able to make a withdrawal and my withdrawal was partially completed (500 eur sent to my bank account instead of Neteller account). After that I was told that I should ask for the remaining 3300 via separate 500 eur bank withdrawals. I also tried to contact with Neteller VIP support as it was a promotion on Neteller which got me registered with Bet2U. They told me that they have spoken with Bet2U representative and that my withdrawals should now be processed, but since then nobody has spoken with me from Bet2U and none of my withdrawals have reached my bank account. Since then I have tried to ask for numerous 500 eur bank transfers to my bank but none of those has been completed. When I try to get in touch with them they just reply that my request has been transferred to the relevant department and I will receive a reply, but it has now been more than 2 years, I have sent them more then 10 e-mails and have been on live chat numerous times with the same response. Could you please give me any suggestion on how could I get in touch with their "relevant department" in order to finally receive my money?
05.07.2022LCB.orgWithheld payoutsClosed, no outcome
CLOSED [Due to inactivity of submitter]:Bet2U: delayed withdrawal payments
Hi I requested a withdrawal from my Bet2U account on the 9/06/22...Bet2U operates both a casino and sports betting. I won my bet on sports I requested to withdraw 240 euros of my winnings which still left 100 euros in my account. I have spoken with customer reps via live chat on several occasions. Their reply is just wait for their email,no emails have been sent to me apart from other promotions. So what are my options now?
11.12.2020LCB.orgWithheld payoutsResolved
RESOLVED: Bet2u withdrawal issue
Hello to everyone on this board! Im turning to you for help because i saw you helped some customers before with this casino. I deposited 25 euro on this casino and won some bets on tennis and hockey. I also verified my account and got an email confirming successful verification. After that i requested withdrawal of 160 euro via bank transfer. My withdrawal got rejected saying i should change withdrawal method. Ofcourse i should make a new deposit before that to confirm this method. I rejected this option and insisted on withdrawing via bank transfer as they promised i will be able to use this option. After one week of contacting them they finally paid this 160euro. After that i requested withdrawal of 500euro and ofcourse things started to get even more complicated. Withdrawal got rejected and i got an email that skype verification is required. I will do this verification on monday because i need to have passport with me and this is the soonest i can do that. There is no problem with skype verification as i am true owner of the account and i did nothing wrong in the process. But after researching online i found out that skype verification is just an excuse in many cases. They ask customers silly questions about teams they bet on etc. Information that has nothing to do with anything. Customers can only bet on teams they know everything about???? Many customers are days after skype verification contacted to be told that they broke some rules and they never get paid their money. I would be very grateful if you can help me in any way that something like that doesnt happen to me also.