Orca Spins

3 Жалоб
0 Нерешённых
4,066.7 Индекс риска
Игнорировано 2 Решено 1

Жалобы 3

07.08.2026 LCB.org Игнорировано
CLOSED: [due to the submitter's inactivity]: Orca Spins - Duplicate Account
This casino is bullshit. I make an account and I try to log in and it tells me there's no account with the email I just used. So I use another email to make the account. It goes through. But when I win a hundred dollars they tell me I can't cash out because I have multiple accounts.  I never used any account besides the one I won on. I never used multiple bonuses. There scam artists and they need to be held accountable.
07.08.2026 LCB.org Решено
RESOLVED: Orca Spins Complaint
More OrcaSpins bipolar actions by casino: The casino issued me my VIP spins on Tuesday 03/31/2026 after i had requested them on Monday, 03/30/2026. I proceeded to play said spins and when my balance was at $0.15, I hit a $20.00 win after hitting bonus round on $0.10 on a game. Per casino policy, all coupons become null and void once a player's balance has reached below $0.20. I know this because i have tried to redeem a coupon but have been told to reach back out once my account has hit below $0.20. Nothing, NOTHING!!!! about my withdrawal request fit any reason to be denied. My balance was $0.15 when i hit on my $20.00.  In fact, the $0.15 that was in my account prior to my free spins and that came from my comp points that I redeemed. My free spins from my Beluga spins amounted to $6.00 even. It says so on my transaction history. So how is it that a win that came from a  $0.10 spins from a balance of $0.15 come from free bonus promotions?. In fact, my cashback deposit was $9.16. Those $0.16 were my clean money. Below is the casinos response.  Its a good laugh.  The casino continues to prove itself to enforce its terms and conditions when it sees fit.  Im not mad. But damn, come on OrcaSpins!!!! Have some dignity, have some class, this kind of act is not a good look by any means. ______________________________________ I hope this email finds you well. Thank you for reaching out.  Please note that the coupon you are requesting is only active on Tuesdays.  Please contact us tomorrow via chat or email, and we will be happy to process that coupon for you.  Thank you for your understanding. Kind regards, Billy Customer Support Team Your withdrawal request is denied. According to our terms and conditions, your winnings have been voided due to using consecutive free promotions without corresponding deposits, resulting in temporary restrictions on redeeming coupons until a deposit is made. Thank you for your understanding.      
07.08.2026 LCB.org Игнорировано
CLOSED: [due to the submitter's inactivity]: Orca Spins - No Payment Issue
Dear Shelbi, Your withdrawal request is denied. You have played restricted games while utilizing bonus promotions. Playing restricted games with bonus promotions is against our terms & conditions. Please ensure to only play eligible games when using bonuses. My email after winning $50 from the No Deposit Code. Why did they allow me to even click restricted games? Disputed amount: 50$ Casino: Orca Spins Case #: 4150
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