Senior CRM and retention · gambling, betting

Senior Retention Manager1500 $BelarusMinskFullRemoteWork experience1 year 10 monthsLast work experienceCompany under NDAVIP Manager | Affiliate Manager1 year 10 monthsContactsAboutAboutVIP Manager with 4+ years combined experience in iGaming and gambling (real-money casino work experience). Specialized in managing and retaining high-value players in Tier-1 markets — 1-to-1 support, personalized bonus strategies and reactivation campaigns to boost retention and LTV. Strong in GGR, NGR, LTV, retention and churn analysis, player psychology, negotiation and crisis management. 7 years total in Customer Success, Key Account, VIP Management and Affiliate Marketing. English C1, open to remote, full-time 5/2.Affiliate experienceVerticalsGamblingBettingSourcesMeta (Facebook)Google ContextGoogle UACASOSEOIn AppEmail NewslettersPush NotificationsSMS MarketingInfluencer MarketingGeosTier-1Tier-2Tier-3Work experience1 year 10 monthsJuly 2024 - April 2026(1 year 10 months)Company under NDAVIP Manager | Affiliate ManagerJan 2023 - Apr 2026 | VIP & Affiliate Manager | In one company VIP: Managing and retaining Tier-1 high-value players via 1-to-1 support, personalized bonus strategies and reactivation campaigns to boost retention and LTV. Strong in GGR, NGR, LTV, retention and churn analysis, player psychology, negotiation and crisis management. Affiliate: affiliate recruitment & onboarding, negotiating CPA/RevShare/Hybrid deals, campaign optimization, tracking & analytics, fraud monitoring, building long-term partnerships and increasing affiliate revenue.SkillsVIP ManagementPlayer RetentionHybridFraud monitoringAffiliate ProgramsRevenue ShareCPAData Collection and AnalysisNegotiation skillsEfficiency analysisResults analysisCRM systemsBuilding effective communication strategiesAdvertising Campaign AnalysisDeveloping Business RelationshipsDeveloping Key AccountsPhone negotiationsTechnical SupportReactivationTesting and OptimizationLanguage proficiencyAdvanced EnglishBeginner SpanishNative RussianNative BelarusianEmploymentEmploymentFullWork formatRemote, Hybrid, OfficeWork scheduleFlexible, Shift, 5/2RelocationPossibleBusiness tripsBusiness trips possibleArbiHunterAbout the companyPublic APIMedia KitNEWSupportTerms of ServicePrivacy PolicyMoreSearch for employeesPublish a vacancyMobile appFor all questions[contact hidden]© 2026 All rights reservedPrivacy Policy