Senior CRM and retention · ecommerce

Middle Retention Manager1000 $BelarusMinskFullRemoteWork experience1 year 9 monthsLast work experienceNational Press Center of the Republic of Belarus Translator, new publisher2 monthsContactsAboutAboutManage the full sales cycle for incoming inquiries — from initial consultation to deal closure. Actively identify client needs to increase sales conversion. Work in a multi-channel mode (phone, email, messengers). Build long-term relationships with clients, motivating them to continue cooperation, which contributes to increased brand loyalty. Maintain the client database in CRM (amoCRM) and Excel. Monitor payments and prepare primary sales reports. Organize the academic process (scheduling classes). Efficiently resolve administrative issues for students and teachers to ensure the smooth operation of the center. Private English Tutor Develop individual educational programs for students ranging from Beginner to Intermediate levels, tailored to specific goals. Use a communicative approach to ensure the balanced development of Speaking, Listening, Grammar, and Writing skills. Create and adapt unique learning materials to keep students engaged and improve lesson effectiveness.Affiliate experienceVerticalsE-commerceWork experience1 year 9 monthsApril 2025 - May 2025(2 months)National Press Center of the Republic of Belarus Translator, new publisherI completed an internship at the National Press Center of the Republic of Belarus, where I worked as a translator of news articles, published news materials, prioritized content based on importance, and attended conferences and high‑level meetings with senior officials and public figures.January 2025 - to date(1 year 9 months)Headway instituteSales manager, academic coordinator As a Sales Manager and Educational Coordinator, I managed the full client cycle, coordinated communication between clients and teachers, created schedules, and developed ideas to optimize my segment, including introducing new promotions and discounts. I also handled regular reporting and CRM tracking. I increased conversion by 7% by analyzing client behavior, identifying seasonal drop-offs, and introducing targeted promotions with a more consultative communication approach. I managed the full sales cycle, from first contact to closing deals and repeat sales, while also handling reporting, CRM tracking, and schedule coordination. I worked with international clients from Europe, China, and the Middle East in both Russian and English, and consistently exceeded personal targets, being recognized as a top performer with my approach used as an example for the team.SkillsFull‑cycle sales managementclient communication and relationship buildinghandling objections and closing dealsrepeat sales and client retentioncoordination between clients and teamsscheduling and resource planningCRM managementreporting and documentationdata analysis and conversion optimizationprocess improvementEnglish (B2–C1content translation and news publishingparticipation in high‑level meetings and conferences.Language proficiencyAdvanced EnglishNative RussianBeginner GermanEmploymentEmploymentFullWork formatRemote, HybridWork scheduleFlexible, Shift, 5/2RelocationNot possibleBusiness tripsBusiness trips possibleArbiHunterAbout the companyPublic APIMedia KitNEWSupportTerms of ServicePrivacy PolicyMoreSearch for employeesPublish a vacancyMobile appFor all questions[contact hidden]© 2026 All rights reservedPrivacy Policy