Junior CRM and retention · igaming, crypto

#resume #cv #customersupport #igaming #forex #retention #livechat #community #crm #cyprus #limassol #rucis #relocation #entrylevel #ai #nft #saas #automation Hi everyone, I'm Ivan Rusinov, Customer Support / Retention specialist targeting iGaming & forex, based in Limassol, Cyprus. I'm a reliable, fast-learning generalist moving from retail and logistics into client-facing work — with real experience handling cash, deadlines and people under pressure, plus my own self-driven projects in crypto/community, SaaS and AI since 2020. I'm a native Russian speaker (RU/CIS market ready) with conversational English, already living in Limassol and available immediately. 🔹Core expertise: 💬Customer Support / Retention - Handling everyday customer questions, complaints and de-escalation calmly and professionally - Fast onboarding onto new systems, tools and procedures with minimal training - Reliable under pressure — trusted to run a till solo, full shifts, no shortages 🏦iGaming / Forex readiness - Targeting entry-level support, retention, live chat and junior office roles - Native Russian speaker for the RU/CIS market — exactly what support and retention teams need - Discipline and procedure from a year of military service; independent work and teamwork 🚀Own projects (since 2020) - Built and grew an NFT / crypto community from zero - Planned and shipped my own B2C SaaS product end-to-end - Automated repetitive workflows for small businesses - Self-taught in AI tools, running Meta Ads campaigns for personal projects 🔹Tech & tools: - Cash handling & POS / till systems - MS Office & Google Workspace, Google Sheets - Messaging & scheduling apps, basic PC troubleshooting - AI tools for self-learning, content and ad campaigns - Category B driving licence 🔹Key strengths: - Handled cash, deadlines and difficult customers for real, every shift — not in theory - Fast learner: new tills, new routes, new systems, minimal training needed - Discipline, reliability and independence, built through retail, delivery, warehouse work and military service - Self-starter — built personal projects (community, SaaS, automation, AI/ads) with zero formal training 🔹Languages & format: Russian — native English — B1 Location: Limassol, Cyprus (already relocated) Needs employer-sponsored work permit — Russian citizen Available immediately / full-time Salary: negotiable, entry-level market rate CV: neon-rider-seven.vercel.app TG: [contact hidden] 📞 [contact hidden]