Stake Casino— player complaints: 33 in English

The player from Yemen was facing a permanent restriction on his account at Stake.com, despite providing all necessary documents for verification. The casino was withholding his balance of 920 USDT and had refused to offer further assistance or explanation regarding the restriction. He said the balance had come from a successful sports bet, and although his address verification later showed as completed, the account remained permanently restricted. We closed the complaint because we are unable to deal with sports-betting-related complaints.

The player from Chile had a withdrawal issue with a deposit of CLP 500,000 made under the impression that he qualified for a promotional bonus, which was confirmed by multiple support agents. After the deposit, he was informed that he was not eligible for the bonus, and he sought to withdraw his untouched funds without meeting the standard wagering requirement. The complaint was closed due to the player's lack of response to inquiries and requests for further information. The player retained the option to reopen the complaint if he chose to resume communication.

The player from Mauritius was unable to access the wallet section of the account after a 2,500 USDT withdrawal, as the casino suspected a breach of its Terms and Conditions. Despite providing proof of address and source of funds multiple times over three months, the account remained suspended, preventing the player from withdrawing 4,073.93 USDT. We reviewed the casino's confidential evidence and found it consistent with the explanation that the player's KYC submission did not meet the required verification standards and showed signs of alteration. As a result, we accepted the casino's decision to permanently restrict the account and withhold the associated funds, and the complaint was closed as rejected.

The player from Nigeria faced an unjustified confiscation of 99.99 USDT after her withdrawal request was retroactively canceled by stake.com, citing an erroneous bonus issuance. She requested a full review of this transaction and restoration of her funds, asserting that the mistake was with the platform. We asked her for details about the bonus, games played, last deposit, and verification status, but she did not reply to our messages or reminder. As a result, the complaint was closed because we could not continue the investigation without her cooperation.

The player from Buenos Aires faced difficulties accessing his account after changing the email address, which led to a block on his account following deposits in USDT. He had provided personal information for verification but was refused access to his funds due to his inability to provide details of his last three crypto deposits, as he had lost access to his crypto wallet. Despite multiple requests from the casino and the Complaints Team for clarification and proof of ownership of the crypto wallet, the player did not provide sufficient information. Consequently, the complaint was closed due to lack of response, with the option to reopen if the player resumed communication.

The player from Bangladesh faced the unjust closure of his Stake.com account and the confiscation of his balance of $3,460. Despite being a verified Level 2 user and cooperating with the re-verification process, Stake closed his account without providing a specific reason and refused to cooperate with his complaints. The player provided extensive documentation and details about his account and balance, but as the account closure had occurred nearly a year ago, the complaint was treated as a cold case. Consequently, the investigation was not pursued further and the complaint was closed due to the elapsed time making evidence gathering and timeline construction impractical.

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= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from India had deposited INR 5,000 into Stake on December 25th, but the funds were not credited to his account. Despite confirmation from his bank that the transaction was successful, Stake claimed they had not received the money and insisted he visit the bank for a refund, which the bank stated was not possible. The player provided extensive evidence and correspondence with both the bank and casino, asserting that multiple transactions had been debited but not credited to his Stake account. The casino maintained that the funds were never received by their payment provider and recommended the player pursue a refund through his bank, which repeatedly rejected chargeback requests citing successful credit to the beneficiary. After thorough investigation and multiple communications, the complaint was closed due to the player's lack of further response, with the option to reopen if he chose to resume communication.

Dear CasinoReviews, On April 3, 2025, I submitted a formal complaint to Stake. According to multiple gambling operators and industry sources, Pragmatic Play restricts access to its games and slots in Ukraine. However, Stake improperly granted me access to these games. I wrote directly to Pragmatic Play, and they confirmed that their games are "blocked by default" in Ukraine (I can forward this email). I also tested access to Pragmatic Play slots on 20 leading casinos, and they clearly state, "Sorry, the game is not available for your jurisdiction," or don’t even allow access to the slot page. Many casinos, such as Roobet and FortuneJack, list Ukraine as a "Prohibited Territory" for Pragmatic Play slots and games in their rules. Even more importantly, Stake itself confirms this restriction: I can access Pragmatic Play slots directly on their platform, but when I enter a slot, navigate to the "Lobby" page, and try to click on another Pragmatic Play slot, I see the message, "Sorry, the game is not available for your jurisdiction" (you can view the attached video file for clarity). To clarify, I never used a VPN from another country while playing Pragmatic Play slots on Stake. All my real-money gaming sessions on Pragmatic Play slots in 2025 were conducted solely from Ukraine. This can be verified by my login history. I also downloaded my casino and betting statements, which include bet IDs and IP addresses — all showing Ukrainian IPs (available upon request). Since Stake provided access to games I should not have been able to play, technically or physically, I requested cancellation and/or a refund of all wagers placed on Pragmatic Play slots. I expect bet cancellation, or voiding, or refund, or full compensation from Stake for all my bets on Pragmatic Play slots on their site in 2025, approximately calculated as $35,000 USD/USDT. I am always ready to cooperate, provide additional information, or seek a solution together as soon as possible.

I have been registered with this casino for a very long time, but I realized that I can't because the regulation and my country prohibit it, but they continue to let me access and deposit money,

I hope this message finds you well. I am writing this because stake live chat support team is refusing to answer my questions and take responsibility of a loss that occured due to stake's program. My username in stake is ▇▇▇▇▇▇▇▇▇▇▇, I was betting in dice and have experienced a serious problem where the betting strategy and conditions I set were not followed, my bet strategy included the conditions of "reset bet amout upon win" and "increase bet amout by 210% upon loss", after a big win, I had 175k dollars in the balance, I wanted to stop autobet but could not. Furthermore, the biggest issue was that it kept gambling without following the strategy and the conditions i have set, it did not reset the bet amout to the initial one (which was 0.5 dollars, and did not increase the bet amout by 210%, it just kept gambling huge amouts until i did not had enough balance to perform the bet, this problem with stake led to significant financial loss. Despite providing the relevant bet IDs and details, my issue remains unresolved, I have not received a satisfactory response, they only said that this occured due to connection issues and that there is no responsibility on their end, without providing any evidence whatsoever, which does not make any sense since there were no problems with my connections, and the bets should follow the conditions i set on the stake's program, but instead, it just kept gambling without following any pattern and without any input from me. I asked for more information, evidence and to speak with the "team" that did the investigation that they were talking about. However, they stopped answering me entirely. Informations needed to check the Issue: Date/Time of Incident: 2024-09-07T23:32:01.746Z (for the past few days, 08-10 september 2024, I contacted the support team, provifing all the informations they required) Bet IDs related: data/idd ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ id ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Conditions Set: 1. Starting bet amout, 0.5. 2. On every win, reset bet amout. 3. On every loss, increase bet amout by 210%. 4. On every win, Switch over under 5. On every loss, Switch over under below 34 or over 66 (result needed for win) Amount Lost because the bets did not follow the conditions: $140,000 The strategy was not executed as specified, and I have evidence showing that the conditions were ignored by the system. I have already provided this evidence, including screenshots and logs, but I have not received any proper resolution or even an acknowledgment of the issue from the live chat team of ▇▇▇▇▇▇▇▇▇, right now, they are refusing the reply to me while we were discussing the issue. If needed, i can provide all the chat log and other informations about the bets that were being done. Request for stake (which they are not answering to): A detailed explanation of why the strategy was not followed. A full audit of the affected bets. A clear response on how you intend to address this issue, including any potential compensation. I would appreciate your urgent attention to this matter. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇ User ID on Stake: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Username on stake: ▇▇▇▇▇▇▇▇▇▇▇

developed a gambling addiction that led to significant personal and financial ruin through your casino. Here are the details of my case: Initial Losses and Attempts to Recover: On March 12, 2023, I suffered substantial losses while playing roulette on your platform. In an attempt to recover these losses, I sold two of my cars and deposited the proceeds into my account. Unfortunately, I lost all of it. By March 17, 2023, I was in a state of shock, unable to eat or sleep, and was crying constantly due to my losses. Despite showing clear signs of addiction, I was offered a $700 bonus by your support team to continue gambling, which I unfortunately did, resulting in further losses. Escalation and Multiple Accounts: On March 20, 2023, in a desperate state, I informed your support team that I was considering suicide due to my gambling addiction. It was only then that my account was closed, but by that time, I had already lost everything. Following this, I borrowed money from a friend and sold two more cars to continue gambling through a second account (username: **▇▇▇▇▇▇▇▇**), where I lost approximately $17,500. Despite using the same payment wallet and device, this account remained open until October 26, 2023, only being closed after I disclosed that I had multiple accounts. Additional Account Under a Different Name: To further demonstrate the lack of protection against gambling addiction, I created another Trying to recover losses account **(username: ▇▇▇▇▇▇▇▇▇▇▇)** on April 29, 2023, under my brother’s name, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇, using the same home address. **Despite verifying my brother's ID, this account was not closed.** These experiences highlight a serious lack of responsible gambling measures on your platform. Your actions, or lack thereof, exacerbated my addiction and led to significant financial and emotional distress. **I request the recovery of losses in my second account, which amounted to $16,800 due to not protecting me from the addiction with which I signed up on 03/17/2023.**